- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
After writing this review, I never saw the response from the company until recently! I almost didn't bother emailing them back because I was done trying, but I decided to anyways. I simply emailed the person who responded and didn't expect anything in return. I was very delighted to wake up this morning to a credit in my account from gifttree.com. I don't know if they have new people on customer service or something, but THAT is better then any of the other customer service I've received. I respect when a company notices they've made a mistake and they go above and beyond to fix it! Especially after like six months after the fact!
My husband ordered me Mother's Day flowers and ordered the additional bear to come with them. He wrote in the letter attached to the flowers that I would be receiving a bear. Well the bear never came. I contacted the company and said that I wanted a refund. We weren't satisfied with their service, and they have a "satisfaction guarantee" so I brought that up when contacting them. They said they would give me a refund on the bear first. And I said I wasn't satisfied and wanted a refund. They said they could refund the bear. And I said I wanted AT LEAST a partial refund for the flowers since they were incomplete without the bear they referenced. The lady I was chatting with online ended the conversation...
So I never got a refund for the bear I never received, and when I called again to ask for the refund of the bear and of the flowers, she told me it was too late. Uh, terrible customer service. I contacted them the day after Mother's Day and the lady ended the conversation on me. Not my fault.
Dear Angel,
First and foremost, I am truly sorry that we let you down with your Mother's Day delivery. This is not at all acceptable to me and I'd love to look into this and address with the individuals you worked with, as well as see a happy solution from here.
Please reach me at reviews@gifttree.com and reference an order ID or your delivery address where the flowers came. I look forward to resolving this as you both deserve.
Best Regards,
Sara Marlo
Angel K.'s review of GiftTree earned a Very Helpful vote
Angel hasn’t received any thanks yous.
Angel doesn’t have any fans yet.
Angel isn’t following anybody yet.
Empty.
Hi Angel,
Thank you so much! I was not at all expecting an update, and it was a pleasant surprise that made my day! I am thankful to have been able to help and please know you can always contact me in the future at reviews@gifttree.com if there is anything I can do.
Best Regards,
Sara Marlo