GiftTree Reviews Summary
GiftTree has a rating of 3.5 stars from 1,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
Instant Feedback
I sent a gift bouquet as a thank you gift, It arrive on time and was greatly appreciated.
Thank you
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I ordered gifts for two friends. Unfortunately one package arrived damaged. I contacted gift tree and they immediately made good on the order. (I sent a picture showing the damage). Other than that, my friends were thrilled with the quality of the package (wines and chocolates!)
Thank you so much for reaching out to us for quick assistance. We are very sorry again for the damage occurred and made sure to report this to our packaging team. We are thrilled to know the replacement was received and enjoyed! You definitely can't go wrong with a nice bottle of wine and chocolates to pair! Thanks again for shopping with GiftTree.
My basket never got delivered and when I emailed support about it I received no response. I will never recommend this service to anyone, if I do much as mention it it will be to steer people away.
Hi Amber,
I see we had attempted to phone you back, but an email follow-up definitely could have helped alleviate this mishap. I am sorry that your non-delivery was not resolved timely. We would love to replace or reimburse this for your loved one, please let us know how best we can resolve this from here by reaching me via private message or contacting customer service at 800.379.4065.
Best Regards,
Sara M.
Used Gift Tree multiple times and every basket has been incredo my well received. High quality items, well packaged and delivered promptly. Plus, the customer service has been excellent.
Thank you so much Matt for continuing to come back. We really appreciate it. I hope we can help again in the future!
Thank you,
Monica
We had a discount so it may be the reason but for a $50 gift basket and $12 shipping charges, the cookies were small and not much fruit. Didn't make a nice impression on the person receiving the gift.
Hi Stacey,
Thank you for taking the time to share your feedback on your order! Any comments at all are used towards improving our service and we value your input. Discounts would never impact the contents of your gift, we always include the set amount as listed in the "What's Inside" tab for the gift selection. Please reach our customer service team at 800.379.4065 or help@gifttree.com regarding any discrepancies with your item. We will happily replace or reimburse any gift that does not live up to its expectations!
Best Regards,
Sara M.
My family loved their Valentines basket and all the goodies. Could not have been a better choice for all.
Patricia I am so thrilled to hear that your family loved their basket of Valentine's goodies from you. Thank you so much for letting us help! We look forward to helping you in the future!
Thank you,
Monica
I like the products on the website but hesitate to order due to the very high delivery fee charged. Therefore I don't order as often as I would if the fees were lower.
Thank you for taking the time to provide feedback on your shopping experience! I can definitely appreciate wanting to save on online ordering and we always have special offers available for our wonderful customers that can be found here: https://www.gifttree.com/specialpgs/gift-tree-promo-coupon-codes
Thank you again, we appreciate you shopping with GiftTree!
Best Regards,
Sara M.
I ordered 25 bottles for work. I admit being a little sporadic as I waited for approval but once in the clear, I found the ordering process to be tedious and loathsome. I felt I was a nuisance to my rep who assisted me. I specifically had asked about ordering the wine crate with a red wine but instead just got an order of red wines. While the bottles looked nice, I don't believe they were up to the standard that I thought they would be in. I also asked for an additional bottle to be added and never got that bottle. I was never charged so no harm no foul but still, I was left a bottle short and to explore an alternative gift option for that client. I appreciate the assistance in getting me these wine bottles but I won't be back again and will consider a different avenue for future gifts for my clients.
Hi Stanten,
Thank you so much again for your time today and your reply! I'm very sorry again for the miscommunications that led to this overall poor experience. We greatly value this feedback and look forward to showing you a much better experience in the future if the opportunity presents itself. Please don't hesitate to reach me if I can help with anything in the future.
Best Regards,
Sara M.
I ordered flowers for a birthday gift only to learn after I ordered that GiftTree no longer serviced the area. This was disappointing for 2 reasons - first because this was a repeat order (have ordered for this particular birthday gift 3 years previously from GiftTree) and second because the online order site did not notify me during the order process that flower delivery was no longer available in that area. Consequently I had to go through a request for refund process. Bummer.
We were greatly disappointed and truly sorry as well that the delivery in this area has become no longer available. It came as news to us and we have updated this zip code in our system so that the items we do have available here will be suggested immediately if it is entered in the future. We understand that a refund does not fix the situation and would love to help cover the cost of a future delivery. I've sent a gift card to your email address on file and we hope you will continue to shop with GiftTree in the future! Thank you for taking the time to share this experience, we value any feedback as we strive to provide 100% customer satisfaction always.
Best Regards,
Sara M.
Everyone we have sent the medicine cabinet to has loved it! The items in the container help both the spirit and the funny bone!
Tawnee, I am so excited that you found and love our Medicine Cabinet. And that your recipients seem to love it also, makes us so happy.
Thank you,
Monica
Dear Gift Tree: Everything I've purchased from you has exceeded expectations. My sister-in-law was thrilled with the spa package and tickled by seeing her name on the ribbon. Thanks.
Site was easy to navigate. Ordering process was easy. Received helpful delivery updates via email. Delivery was as promised.
Sounds like everything went well, just how we want every order to go. Thank you so much for the wonderful feedback, we truly appreciate it.
Thank you,
Monica
I been dealing with GiftTree for many years has of today I never had a bad experience.
Our clients always call to thank me for the beautiful gifts they receive
No matter who I talk to at gift tree they are always courteous and helpful
Shipping charges are too high and would like to see more variety of baskets... its all so much of the same stuff.
The package arrived as promised and had a nice presentation. I liked the added touch of including mini scissors to open the package with ease.
I discovered this gem of a gift site and am hooked. Each basket is well priced, well assembled and caters to every occasion and personal taste. I will be a customer for life.
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Ordered xmas basket and some of the fruit was rotten. Called and gave my phone # to automated system to hold my place in line and get a call back but never got the call. Emailed and got a response asking for pictures. I sent them and never heard back
Hi April,
It pains me to see how we've failed you as a customer and I'm truly sorry for letting you down. Please reach me at reviews@gifttree.com with your order ID or phone number on file. I'd like to make this right with you and investigate how this happened! We can do better and will continue working each day towards 100% customer satisfaction.
Best Regards,
Sara M.
There is zero evidence online to show that you get exactly what is shown on their website. Too many complaints from others about quality of the baskets vs the money you pay. Beware of this company.
We value all feedback and appreciate you taking the time to write. Our customer's satisfaction is backed by our 100% guarantee and we do put a lot of thought and care into each gift. Please do not hesitate to reach out to our friendly team at 800.379.4065 or help@gifttree.com if there is ever anything we might assist with!
I know when I order a basket on line it's not going to be as cost effective as when I put one together myself. I have reasonable expectations. I ordered 2 gifts from GiftTree. One was a Nuts an Chocolate Wishes Tower that was expensive for what it is, but as expected. I'm just glad I didn't have the As Good As Gold basket delivered directly to the recipient. I would have been embarrassed. The online picture looks much bigger than it is. I could carry the quantity of snacks in the 49.95 +11.95 basket in my pocketbook and the basket isn't the kind of quality that makes up for the disappointment. Customer service was very nice. I felt bad complaining. They offered to give me credit for the cost of shipping, but I won't be ordering from them again.
From the business
Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Ralf! We appreciate you taking the time to share some sunshine and are thrilled to see how well the experience went. Its feedback like this that makes our day and we strive for this with each and every order. Looking forward to the next special occasion with you!
Best Regards,
Sara M