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Kerry H.

  • 2 Reviews
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Experience: Hobbies & Interests

Member since June 2017

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2 Reviews by Kerry

9/8/18
At yarnhookup.com I found the yarn I had been looking for. I placed an order for $250 and upon purchasing was then given the notice that all 10 skeins were back ordered. I immediately had the fear that it was an online scam since I was not notified of the back order before purchasing.
BUT, after notifying the company and getting a personal email response they apologized for the misunderstanding and explained that they are a small company and have to order in most yarn orders of large amounts. The owner, Chad, offered me a discount to re-purchase the yarn and promised a 2-3 day turnaround. So I thank them and want to make sure everyone understands that their website is a bit misleading but well meaning and backs up their promises.
6/5/17
Ordered online. Said they would deliver gift for daughter's birthday that day. It didn't arrive and I wasn't notified until I tried to call and the number wouldn't answer. I emailed and got a response that went back and forth apologizing but not offering other options. "If you'd like to have something else delivered let me know". "Okay, how do I do that?" I can give you a phone number. The number was the same one that didn't work. They then said they would cancel my order "tomorrow when I come in". Totally frustrating and unforgivable.
shawnaf
Sara M. – GiftTree Rep
Dear Harry,

First and foremost, I am truly sorry that you had such an ordeal when attempting to do something lovely for your daughter. This is not at all how we do business and some options should definitely have been laid out for you to quickly and easily receive assistance and move forward from this.

I would love to assist you personally with these concerns, as well as send over as send a store credit so that we can make this up to you. Please reach me at reviews@gifttree.com and include any information to help me locate this order such as an Order ID or your Recipients name.

I look forward to speaking with you!

Best Regards,
Sara Marlo

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