GiftsHappenHere

This company shipped my order to the wrong address. PO returned to them. I had emailed the company to let them know what was happening. They said we will ship it right back to you. (Lies) Today after my package sat for 1 week I called PO in Illinois where this company is located. PO Guy said the company never picks up their packages my $40 package went to dead mail. Which is garbage I guess! After speaking to the owner who offered no apology blamed it on me for a bad address. I told her why didn't you notify me the customer. I would of paid to have it shipped back to me. She then replied we don't pick them up from the post office. Would not refund me or nothing. Please put her out of buisiness.

I ordered a beach bag at the beginning of May and had my tracking number when my order processed. My last update on May 15th stated it was in Champaign, Illinois waiting to go to the next facility. After a couple weeks of it saying that I emailed the company and they said they would start a new order and send me another bag and would send me the new tracking number when it was ready. Well two weeks later, nothing, emailed again and was told there was no new order started. I demanded a refund and it was credited back immediately. Customer service was not bad but I am still very disappointed with the whole process. We are leaving July 6 for the beach which was why I had ordered this bag two months in advance. Should have been plenty of time to get my order. Who knows what happened it it. Still says it's in Illinois. Just glad I got a full refund!

I ordered 3 duffle bags with personalization. I can't really comment on the quality because I just received them. The customer service, however, was HORRIBLE. I received the shipping notice but when I didn't get them during the time indicated by the shipping notice I decided to check the tracking. The UPS tracking said only that a label had been generated a week earlier with no further updates. I tried calling customer service but no one answered. I then emailed. Someone emailed me back and told me to wait. Wait?! I still wanted the items so I waited two more days. Nothing. I emailed again and was told to wait another day. The next day I got another email saying UPS had now updated their tracking. I checked. The tracking now said "picked up". This meant that either my original package had been sitting in their warehouse all that time, or they did the order over and then sent it. Either way the company offered no apologies, took no accountability, and most importantly did not get my order to me until over a week late. That, combined with the difficulty in getting in touch with customer service will certainly cause me to never use this company again. IF you are considering placing an order I urge you to reconsider.

For my wedding, I ordered 10 monogrammed tote bags for my bridesmaids and myself. The picture on my order confirmation and the description of the order both display mint green and navy blue as the colors. I received green and hot pink bags. When I explained the issue and even sent pictures of what I received and the order confirmation, they said they were not responsible for the error and would not replace the bags or do a refund. I have emailed them multiple times since without reply, called them and left multiple messages - still no reply. I strongly encourage anyone looking to purchase their products to look elsewhere. I'm out a few hundred dollars now because of their terrible service and handling of my order.

Buyers beware, ordered a tote with matching blanket an key ring which was on the site as available. The 2wks passed and did not receive the order. Reached out to seller via email, got a response in the next 24 hrs stating we don't have your order in stock, do you want another style. Weel if i wanted another style that is exactly what i would have ordered. They just seem shady in the way they do business, I pklace an order that is saying items are avail and the you say it's not, well update your site so you can keep repeat customers, i will NOT order from you guys again! You'll messed up my entire plan with this purchase, and won't happen AGAIN. I WAS A REPEAT CUSTOMER WHO SENT OTHER CUSTOMERS TO YOU GUYS THAT I WON'T BE DOING AGAIN! BYE FELESHA...!?

As others have said, this company has shoddy customer service and doesn't try to make whats right, right. After the post office lost my package, rather then doing the correct thing and resending or refunding, I was left with a measly coupon and attitude from the team. Basically having to repurchase, with not enough time left to receive it for the holidays. AVOID GIFTS HAPPEN HERE! And Check Etsy! Plenty of company's providing the exact same product in a fraction of the time / cost.

I purchased a backpack for my daughter because she really liked the pattern and matching lunch box. I haven't purchased from this store before but she was very excited about this so I gave in and placed the order. Also, a 2nd one for her little sister too! I ordered it in July (trying to be prepared early) but she didn't start to use it until school started late August. Just before Christmas break, only 3 1/2 months later, is has a significant separation tear at the top that is about 3-4" long. I have tried to mend it myself, to no avail. I reached out to the company today and was told there was nothing they could do about it since I purchased it over 30 days ago and they were not willing to compromise. Her offer was to sell me another one without the requirement to purchase the matching lunch box? Seriously, you want me to buy another one? I am a regular online shopper, and I have never seen such POOR Customer Service nor been disappointed in the quality of a product so quickly before. Very sad to see that they are willing to lose a great customer for future purchases over $50 bucks! Sorry, GiftsHappenHere - I will never purchase from you again. I WOULD NEVER RECOMMEND ANYONE SPEND THEIR MONEY HERE IF QUALITY AND CUSTOMER SERVICE ARE IMPORTANT TO YOU!

This is the second personalized order I have made with this company. They have exceeded my expectations yet again!

Order $166.95 worth of products never received according to the company it was shipped they cannot issue a refund or new products DONT ORDER FROM THIS COMPANY!