GiftsHappenHere

I ordered a bunch of bags for the kids for Christmas and they were great. The monograms were perfect and the kids love them

I purchased 4 personalized bags as gifts for my bridesmaids through Gifts Happen Here. Two of the four bags purchased were defected and had broken zippers. I did not inspect the bags before gifting them to my bridesmaids. They were already wrapped and I didnt want to remove them from wrapping.
I contacted Gifts Happen Here, provided my order number, and explained the issue. They requested photos of the defected bags, of which I happily emailed to them. After sending the photos to Gifts Happen Here, they first notified me that new bags will be sent out and that they were sorry for my order being defective. Shortly after that, Gifts Happen Here sent me another email stating that I was out of the 30 refund window and that they would do nothing to fix the issues with half my bags being defected upon receipt. I placed my order on March 13,2018 and did not received notice of them shipping until March 19. I first contacted them about the bags being defected on April 28. If they only have a 30 day window of when the order was placed, that doesnt leave much time to inspect your order upon when it is actually received or gifted to someone.
I spoke with Gifts Happen Here on the phone and said there has to be something they can do to take these defected bags back, and I was told they couldnt.
So, I wasted my wedding budget and gift $$$ on defected gifts from a place that doesnt do quality check and doesnt help their customers. I did everything I could to try and resolve the issue on my end. I sent everything they asked, I contacted them with my concerns, and I feel ripped off. I have nothing positive to say and strongly encourage you to stay away from this company!

DO NOT ORDER WITH THIS SHOP. They say their shipping policy is within 3-5 business days after you order, but this is untrue. I placed an order on March 10th, and after 5 business days, I reached out on March 15th for a shipping update and did not hear anything back. I reached out again on March 22nd, still not having heard anything, and they said they would be shipping that day. It was a lie and they still didn't ship. I opened a case with Etsy on March 23rd, and Etsy gave the seller until March 28th to respond. Of course, on the last day, the seller responds and says they will be shipping 2 business days later. Because they lied to me in the past, I cancelled my order and they issued a refund. This shop is completely unresponsive and untrustworthy. While their items are cute, I would suggest looking elsewhere.

This business has very shoddy business practices. My daughters ordered duffle bags from this company on Feb 20th, it is now March 17th and they have yet to receive them. On March 7th we emailed the company explaining that the bags had not been received and they claimed that they were basically sitting in limbo and had not been entered into their processing queue. At this point we should've received them about a week later, so around the 14-15 of March. So yesterday, March 16th, we receive another email saying that one of the bags in the colors ordered was no longer available. My daughter decided that was ok and still wants the bag, however throughout this whole ordeal this company has not once offered to do anything to make this right. Their webpage says orders will be processed in 3-5 days if personalized and then shipped. We are looking at almost a month later and no bags and I've been out the money this entire time. I would definitely be very weary of doing business with this company.