I ordered my daughters backpack on July 16 it is now July 24 and order status still says unfulfilled. I have called multiple times and it goes straight to voicemail. I have emailed and have not gotten a response. My daughter starts school August 3rd, and I am just trying to find out if the backpack will arrive on time and if I not I need a refund of my money. I will NOT be ordering from this site again.