Someone sent me $150 gift card. I've tried to load it several times on different browsers and it doesn't work. They will not return emails. Not bad customer service. ZERO customer service.
Giftrocket enabled me to buy a gift card in a quick and efficient manner. Very easy to process and quickly delivered. My son enjoyed the gift card to his favorite coffee shop.
So I did have trouble redeeming my card HOWEVER I sent an email and an amazing person Jake Douglas not only credited the account back the full amount but also sent a visa gift card for the inconvenience! Thank you so much for making this so easy!
Its denied my bank account twice and is "currently not accepting debit cards." Waste of time, waste of money. Do not use Giftrocket, just buy them a gift card or wire them money. Absolute bull****.
It's the perfect gift for anyone of age. You can deposit it in to your bank account and receive the cash or choose from a list of stores. Thank you gift rocket. Kamral Mohammed.
I used this service for the first time to buy breakfast for someone's birthday. It was as easy as being there and picking up the check. I'll use it again.
I give giftrocket 5 because it's so convenient and fast to send. It's a great gift for birthdays, accomplishments, baby showers, weddings and just because gifts.
I ordered a $50 Market Basket card for a friend in need I kept the "receipt" and sent her a copy as well. She tried to redeem it wouldn't work so called. She was left on hold and ended up calling three times. I then called many times always hearing a LOT of noise and Indian accents in the back. Indian accents every single call I made which was six. Got the run around and as of now working on getting the BBB involved. DO NOT DEAL WITH THIS "COMPANY"!
I have received gifts through gift rocket and never had a problem. I would totally recommend to people. Its easy, fast and reliable. Thank you gift rocket for being awesome!
0 stars, based on one of the worst and strangest customer service debacles I've encountered:
So I wanted to surprise my wife w/ these Louboutin Red Bottoms she's wanted for our anniversary. But since Louboutin doesn't do gift cards, I instead bit the bullet and overpaid Gift Rocket in the spirit of a genuine surprise -- a 1k gift to my wife that cost 1053 (53 bucks for them to do almost nothing). Still, I wanted the surprise element so whatever...
Anyhow, in a total misguided shock, Giftrocket cancels my order, claiming that I'm a security risk and saying they would provide no further details. First, I'm not a "security risk" in any way (credit score is over 800). But here's the worst part: Not only did they email me w/ this misguided cancellation notice, but THEY EMAILED MY WIFE -- thereby ruining my big surprise for absolutely zero reason except to... be cruel? Why email my wife about their silly mistake? Again, they refused to provide any details aside from insulting me by saying I was deemed a "security risk" when in fact I am just a nice guy trying to surprise my wife.
Just a laughably bad decision to cancel my order, but a way worse and baffling decision to email my wife just to try to hurt us? Fortunately, we laughed about it. And hey, I saved 200 bucks -- just purchased the Louboutin's for a total of 857! So a happy ending!
But Gift Rocket is a joke, a rip off, and bizarrely cruel -- an abomination of a company. Hilarious!
We love using GiftRocket for our employee recognitions, birthdays or anniversaries! There large selection of places, things and food is phenomenal! Would highly recommend, its my go to always!
GIftrocket is a huge scam, I redeemed a Amazon Gift card never got the actually card or email that there suppose to get back to you with. I contacted customer service twice with no response back.
I requested a gift card to Walgreens & the site said the recipient could use it there or any other national retailer. Could not use at Walgreens. Very misleading.
Sorry for the confusion Pam! As a note, people like our gifts in part because there's no certificate to carry or risk losing and never any leftover or unused funds (regular gift cards are lost/wasted at about 30%!), all with the personal touch of a gift card/greeting card. We'd be happy to address any issues or cancel/refund a purchase in full for you. Just send us an email at support@giftrocket.com. Thanks!
GiftRocket is a great idea. I will have to remember it in the future. Easy to give the "gift card" for basically anything the receiver may want to do.
Unable to use and tired of trying. It doesn't give joy to the receiver... just frustration. Use reputable direct source companies, like Visa and such.
Very easy and convenient to use. I sent one of my coworkers a gift card through the email. Must say very easy and accessible to utilize. Will definitely use this service again.
I loved my experience with gift rocket! I recently celebrated my birthday and received a $20 gift and was super easy to receive and they had numerous options for getting the money sent to you!
I used this site to send a graduation present to my nephew. He seemed to love it because he could choose what kind of gift he wanted, and the site was very easy to navigate.
Gift Rocket is amazing! It is very easy to use and I like how there are so many companies to choose from to redeem your gift card with! Gift Rocket even has a cash option!
We are surprised and shocked to see our company KC Global being advertised on your web site.
There was no authorization or agreement with gift rocket.
We strongly advice gift rocket to remove our company from your site ASAP!
A complaint will be filed with protection authorities.
CEO / KCG Kansas City
KC GLOBAL TRANSPORTATION
Overview
GiftRocket has a rating of 2.9 stars from 525 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GiftRocket most frequently mention credit card, customer service and security team. GiftRocket ranks 7th among Gift Cards sites.
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- Mountain View, California, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for the trouble! You must be calling the wrong phone number. Please just send us an email for support at contact@giftrocket.com and someone will be able to help you out!