GiftCardMallReviews 311

My husband and I each received a gift card as Christmas presents (Dec. 2017). Seal intact until we were ready to use them, then realized they had NO BALANCE, both card had been cashed-out in Socal (We live in Northern Cal). We reported the cards and we were told it could take as long as 3 months for the INVESTIGATION. We are now going into the 4th month and still have not received anything. Every time I call to get a status, I get a scripted answer by all employees. I have asked to speak to managers and I get the same scripted answers. They cannot tell you where the investigation is at... If I am the customers, why do I have to wait for the investigation?
They knowingly sell the gift cards without a balance and make you believe that they are stolen. DO NOT BUY CARDS FROM GIFTCARD MALL. THEY ARE FRAUD-INSIDE JOB.
I am really angry because we have been ripped off. Each gift card had a value of $500.00. Every time I call, they add to my anger.

FY! - If You Don't Want to be Frustrated & Angry, DON'T Ever Place an Order With www.Giftcardmall.com!
They charged my credit card three weeks ago, yet I have not received my merchandise. On their website, my order is listed as "processing". I emailed them - no response - so I called today. They cancelled my order (never notifying me), & gave no reason. They are now investigating why my credit card was charged. A supervisor was unavailable, but is suppose to return my call. Needless to say, I contacted my credit card to dispute the charge.
What word comes to mind - FRAUD!

I have already tried placing an order for several gift cards and they always get cancelled. The first one got through and I even verified all my details when a rep called me for verification review. After that, all other orders get canceled for no reason even when I call the customer support they can't even tell me why it was canceled, their only solutions were to use a different browser, use a different card, clear caches & cookies, etc. I did all of it but nothing ever works. All orders get canceled and sometimes I can't even get past through placing an order saying there was an error with my card issuer and all other excuses.

Just to echo the many other voices: Placed an order today; a couple of hours later, received an order saying that the order was cancelled. No reason given. Called customer support: they also couldn't give me a reason other than "the system" didn't approve the order.

UPDATE: After an initially poor experience, I've been using GiftCardMall for nearly a year now with no further issues. Sometimes shipping is a little slow, but on the whole the gift cards work without any problems. Upgrading from one to three stars.

NEVER USE THESE PEOPLE! They took my money 6 days ago and never sent the ecard. They refuse to re-send the ecard or reimburse my money. Wait time for customer service in CRAZY LONG! I've called 2/3 times a day for SIX days. Every time I reach customer service they give me a different excuse as to why they can't help me. They charged my card IMMEDIATELY though! I guess they do this to people until they finally give up. I've wasted SOOO much of my time and gotten no where! Frustrated beyond belief.

This has been a terrible transaction for me. I ordered a $300 voucher and the link that came in did not work. I wanted to use that voucher the same day to get a gift card to buy something. I went to the website to send a cancellation request in. No one has ever contacted me about it. I called the same day and the agent who assisted me said he'd put in a ticket with tech support and that they would contact me because they don't have phones. Again, no one contacted me. I called again 4 days later and the agent at the time said there is a no return policy after the item is shipped. Shipped? Its an e-card! Unless i can navigate through your website at light speed there is no way to put in a cancellation before it's "shipped". So the agent escalated to get a refund. I still have not heard back from anyone. This is a SCAM.

I was excited got a 50 card as incentive from work went to deem it and thought all was good. However it did not redeem it was a card they were aware had issues. I tried to use this July 2016. I have been calling since August 2016 to get this resolved. I am still waiting a year later. It's frankly ridiculous a business can run this way. Never do I get calls. Just periodically when it's on my mind again I call. Never ever use this company nor will I ever recommend. In fact brought this to my employers attention who no longer uses them either

Look at all the negative reviews. There's a reason for it. This company is incredibly bad at business. I placed a $3k order for physical Visa cards. They called next day to verify some info, seemed ok. Then I waited over two weeks. Called several times, reps were pleasant, but said they didn't know, there was a glitch, someone higher is looking into it, higher dept looking into it, manager involved, etc. Unfortunately, I had already made payment while this was going on, since my statement was due. They finally agreed to cancel and refund, but then never refunded me! I eventually disputed it through my credit card. Don't order from them. Ever.

I purchased a target gift card for electronic delivery as a gift for a graduation party (that I was unable to attend). I received a confirmation via email that I had purchased and that it would be delivered via email on the desired date. However, before the card was received, the gift card was cancelled with no notice to me and with no explanation as to why. So while I thought the recipient got my gift, the gift card was never received. Now, after several apologies to the recipient and many searches for the email by us both, I must get a new gift that will be weeks late. I do NOT recommend this company!

I purchased two of the iTunes egift cards yesterday. It's been more than 24 hours and I still have not received my iTunes cards. I will give them tomorrow to get this right but if not I will demand a refund considering they already got money out of my account. I have spoke to 5 different people and they tell me the same thing and nothing has happened. One more day like I mentioned and that's it. I'm done playing with these people, $150 dollars I could have used for something else smh

I have called and emailed the company several times regarding a fraudulent card they had sold me. It had already been used in Hawaii, which I did not go to. It was for Panda Express and they told me Panda was responsible. It didn't make sense, it was giftcard mall who sold me the ecard, which had never left my office. They would not reimburse me so I am out $25, and also had to pay for the food at Panda Express since it didn't work there. I am really angered and feel so ripped off by this company. Don't buy cards from them, there is either a glitche in their online system or they are purposely selling gift cards that are already used. There is probably in house theft, but they don't want to reimburse the customers who have been ripped off.