GiftCardMall

STAY AWAY! MISLEADING ADVERTISING! I recently used this website to purchase visa gift cards for a corporate outing we were having. Their website advertises and CHARGES extra for two day shipping. Turns out, that's 2 day shipping AFTER they take 4 days to process your order. WHAT A BUNCH OF BS! When we called them, they had no apology and at our request to cancel our order we were told that they have a no cancellation policy... This company is a fraud! They were completely unhelpful and unwilling to make this right and not ruin our event. Now we are going to have to give out IOU's to our meeting attendees. Thanks Crapcardmall.com!

Accidentally tried to check the balance of a gift card from another company on here and there were soon fraudulent charges on my gift card. Someone stole it

This place is a SCAM!

I've been trying to use my Gift card for ONE WHOLE YEAR, and every single damn time I call them, they tell me that there is something wrong with my activation code! I have called them numerous times and they say that they will re-send me an activation code EVERY TIME, but I always get nothing! I'm going to dispute this with my credit card company to cancel this transaction from a year ago!

STAY AWAY FROM GIFTCARDMALL.COM!

I tried to purchase a gift card for my mother's birthday. Thought everything was alright until the next morning I received an e-mail from giftcardmall.com saying that the order could not be processed. It was a form letter, but they hadn't even bothered to type in my name or the order number. It said 'Dear,' and 'We are contacting you regarding Order.'

I called their customer service number and the representative told me she didn't know why the order had been cancelled. She recommended I contact the credit card company, and then try the order again. The credit card company told me there was no problem with the credit card, and that giftcardmall had cancelled the transaction. So I tried to purchase a card one more time. The exact same thing happened, down to the unfilled-in form letter e-mail.

I called giftcardmall again, and again the representative could offer no reasons or solutions. Then, when I tried to think of and offer some possible reasons why there may have been a problem, after about ten seconds the phone line went dead. I can't say for sure she hung up on me, but it was very curious timing. I was neither rude nor angry while I was speaking with the representative.

This company seems pretty shady, and I will definitely stay away in the future.

Ordered an e-gift card for my sister who is overseas on a Tuesday... her birthday was on Wednesday... notification came Thursday that they couldn't process my order. This was the note in the email..."Unfortunately the order was not approved by our security screening process, and as a result, the gift card will not be shipped." I called to inquire... I thought there may have been an issue with my card. The lady on the phone was super rude and told me that my order was cancelled because the IP addresses didn't match my Billing Address... I order everything from work and have NEVER EVER had any issue with any other vendor. I told her that this was ridiculous and has now made my gift late and then she proceeds to yell at me telling me that they were just trying to protect me. Appreciate the effort but I can't order everything from my home computer, that's just not realistic. So instead of calling me to confirm, they cancel the whole order. DO NOT USE THIS SITE! The rules are ridiculous as well as the so called customer service!

I placed an order for 6 picture gift cards on Nov 26, '16. I received a confirmation # and shipping date was scheduled for Nov 30, '16. This company withdrew $629.75 from my checking account on Dec 1, '16. These gift cards were for my grandchildren's Christmas gifts. On Dec 13, '16, after my calling to check on my order - I found out that my order could not be located and it was ultimately cancelled. I have been working since Dec 13, '16 to get my refund. Now, it seems it has been lost. There is supposedly an investigation going on in the accounting department. I was even told last week that my money was refunded on Dec 13, '16 - which it WAS NOT! Today, they tell me that the investigation is ongoing in the accounting department. I will continue to call 3x weekly until I have satisfaction. I am 70 yrs old and do not have funds to throw out the window. My grandchildren will miss out on a gift from their Nana in 2016. If you need a good phone # to call: *******928. I will NEVER use this web site again! I hope it's not too late for you!

NEVER USE THESE PEOPLE! They took my money 6 days ago and never sent the ecard. They refuse to re-send the ecard or reimburse my money. Wait time for customer service in CRAZY LONG! I've called 2/3 times a day for SIX days. Every time I reach customer service they give me a different excuse as to why they can't help me. They charged my card IMMEDIATELY though! I guess they do this to people until they finally give up. I've wasted SOOO much of my time and gotten no where! Frustrated beyond belief.

Got a card from my sis (who paid 4.75 for it) for christmas... presented it at dinner last night and found 20% of the amount of the card missing. This was a "METABANK" card through giftcardmall. No email address, a 1-888 number that is set so you can't speak with a customer service rep, only respond to the automated system. I consider this place a fraud, scam, and ripoff. STAY AWAY FROM FROM ALL GIFTCARDMALL debit cards, regardless of type (VISA, MC, AMEX, etc) from any source other then a reputable bank or credit union. Or you can just walk out into a WALMART parking lot and throw your money into the air.

Can't call them because it brings you back to an autmated service. Same number for all there services. I suggest if you need to purchase gift cards use VanillaGift.com.

I bought this gift card online through a 3rd party company (quibids.com).

My wife and I were just cleaning house and stumbled upon the 25$ Chili's gift card..."Cool! Hey Jess, wanna go get some chilli's?"

I call to double check we haven't used it yet and it says it needs activated. Well I don't have the activation code, and I can't find it anywhere, nor can I find it in any saved emails or documents. I try the activation number anyway, only a pre-recorded answering machine... frustrating. I search their site and find a number. I waited on hold for 11 minutes and hear a click. My cell phone reads, "Call ended." I called them back. They instantly picked up and asked for my card number, where it was to, my name, the address it was shipped to and once I provide that, they activated it instantly (they told me to wait 5 minutes before using it.)

So overall it wasn't too terrible, but after reading these reviews and getting hung up on and the fact they send activation code and gift card to different places, I'm thinking I would like to stay away from this site for the rest of my life.

In February my boss gave us a $200 gift card to help our family during a difficult time due to me being off of work because of the passing of our oldest child. I tried to use the gift card at Walmart and it wouldn't work. The cashier and I both swiped it several times. I didn't know the card needed to be registered and all that. I thought once it was purchased you just swiped it like a credit card. So I registered it and created a pin and tried to use it a few days later only to be told I had a balance of $2.00 even though I never successfully made a purchase with this card. I called the number on the back of the card to listen to the recent transactions and there were several $10 charges all from the same day I tried to use the card at Walmart, They charged the card $10 everytime it was swiped. It is impossible to get through to an actual person after several attempts, emails and online chats I was unable to get through to anyone I got so frustrated I gave up. Well today 6/29/22 I finally figured out how to get through to an actual person. I explained everything that happened and because it's been longer than 60 days there is nothing that can be done. The man also told me they didn't charge $10 everytime it was swiped (which is a lie) and that it was used on Google play, I don't make purchases on Google play. I even went into my Google play account and looked at all forms of payment and that card was never used on there. So I told him I wanted to report fraud but because it's been over 60 days there is nothing I can do. So the person who gifted us this card is out of $200 for nothing.

I have placed many prior orders with this company. They've always delivered what I paid for... always. Yesterday I placed a gift card order, & today I received an email requesting me to call them. I'd been randomly selected to answer a customer survey. They asked questions such as what website I'd ordered from, why I placed such a large order (2 gift cards), and what cross streets are near my house. I recognize the questions as identity-verification questions... so I'm comforted they're working in an honest manner. The clerk informed me I'll get my cards in 7 to 10 days. I'm confident they'll send me the cards I purchased... they always do. Normally I wouldn't write a review on a company so solid, but I was shocked when I saw this forum and saw all the 1-star reviews. It doesn't make any sense, so I felt compelled to post my experiences with them. In the last 2 years, GiftCardMall.com has always delivered a professional product. I appreciate their efforts to sell to legitimate buyers and thresh out the money-launderers.

Purchase Visa gift card at Albertson's specifically to make a purchase at an international online website. The transaction didn't go through. I then find out that the card was good in the US only. No where on the package where they list some conditions did it say the card was only good in the US. The only way to find out is after the purchase and opening the package to find the Terms and Conditions.

I explained the situation to the CS rep and supervisor, and all that was offered to me was:

1) refund of balance minus a $5.95 check issuing fee (this means I lose the $5.95 purchase fee and $5.95 check issuing fee)
2) buy a prepaid visa credit card and have the funds transferred (doing this would cost me another purchase/activation fee)

I just wanted the purchase fee to be added to the balance since:

A) the package did not say valid in US only
B) the terms and conditions where inside of the package and the package can't be opened until I purchased the Visa gift card

My gripe is that I know the supervisor could have done something, even send the call to her manager. It seems that they are willing to lose several customers (myself, family, friends, friends of friends, friends of family, and so on) because of their unwillingness to help or even show that they cared.

What a shame cause I usually give gift cards as gifts (especially during the holiday season) as the receiver can buy what they want. I learned my lesson.

My company ordered us a gift card $455 09/23/20. When I went to use this card November 11th. It was declined. They scammed $308.83 and I have called customer service *******283 and they opened the case #DS*******. They requested fill form, purchased receipt and pictures of the card. I have emailed them more than 6 times and I have all email copy. Customer service is ZERO AND THE DISPUTE PROCESS IS BASICALLY USELESS. That's worst experience of my life. I will never use this idiot card.