GiftCardMall

They keep canceling my orders.

I placed an order for a $100 gift card and they canceled after a day saying my billing address did not match shipping address!
Then I placed another order and they canceled it after a day saying my credit card did not go through. There was however a charge for the amount and when I called they said it will be refunded.
Just for giggles I placed the same order again. This time they canceled saying the 3rd party company that verifies the order did not give any reason this time. It simply says canceled. Of course there is another charge on the credit card they say will be refunded.

I am wondering if I should try again and see how far it goes...

Save your time and money and just buy from somewhere else. Customer service just bounces you around saying they are the wrong department. Absolute scam. Stay away!

Had a similar experience as many others. Ordered cards and never heard anything after the confirmation email. Wanted these for Christmas, but got word that the order was "cancelled" on Christmas Eve day! I had sent an email earlier that day to see what had happened to the cards. Anyway, later got an email that order was cancelled because I DID NOT ANSWER AN EMAIL SENT ON 12/14 - the only email I got was a confirmation email. Nothing else, and when I had gone to the website a few days after that, It said approved by each card I had ordered. Never got them! And I will never do business with this "company" again.

My husband and I each received a gift card as Christmas presents (Dec. 2017). Seal intact until we were ready to use them, then realized they had NO BALANCE, both card had been cashed-out in Socal (We live in Northern Cal). We reported the cards and we were told it could take as long as 3 months for the INVESTIGATION. We are now going into the 4th month and still have not received anything. Every time I call to get a status, I get a scripted answer by all employees. I have asked to speak to managers and I get the same scripted answers. They cannot tell you where the investigation is at... If I am the customers, why do I have to wait for the investigation?
They knowingly sell the gift cards without a balance and make you believe that they are stolen. DO NOT BUY CARDS FROM GIFTCARD MALL. THEY ARE FRAUD-INSIDE JOB.
I am really angry because we have been ripped off. Each gift card had a value of $500.00. Every time I call, they add to my anger.

Terrible business practices! I ordered an e-gift card FIVE days ago to be mailed to my daughter in law. I waited two days and then called customer service. I was told then that there is a "SECURITY TEAM" that must review all sales and that can take up to 72 HOURS! I would say that is my bank OK's the damn sale, then that is ALL the security they need to know! Two days later, I call back again and was given the same line of BS. My daughter in law still does not have her card. NOWHERE on their website does it talk of waiting for a "security process" Why is this place still in business? STAY FAR AWAY!

When tried to activate card, ZERO balance (?!?). Customer service said no one available from that dept to help.

They hung up on me twice and when I did get get a hold of someone they didn't want to help me at all and he sounded like he had better things to do, What the hick? Terrible place. NEVER BUY FROM THIS PLACE.
If I could give it no stars I would.

DO NOT BUY GIFT CARDS FROM GIFT CARD MALL. I received a gift card and registered it online in my name and put it in my personal safe. I called the toll free number on the back of the card *******283 to verify the total balance which I never used. The card was blocked and they were unable to verify my information. My card still had two years left on the expiration date - 06/24. This company basically stole money. Again, DO NOT BUY GIFT CARDS FROM GIFT CARD MALL!

After reading the comments on this site I was really concerned about using gift card mall. However, they lived up to their promises. I ordered my gift cards on 11/27 and received an email that they would be shipped dec 2. The gift cards were shipped on time and I received an email confirming this, and by dec 5 I received the gift cards. As far as activation, they did not send the codes as promised, but you don't need them! The website should just tell you that. Simply click activate my card and two easy prompts walks you through it. I did have some issues confirming my log in information but I was able to log in no problem without needing to confirm it through email (probably just a glitch). Basically with this company you have to be will to wait a bit for your stuff, but they did send it in the time they promised. Also if you buy a VISA gift card and you do not use it within 12 months, there is a 4.95 a month charge (but then again I didn't pay any fees to get the gift card which was great!).

I wish I could give NO STARS! I've uses this site to purchase gift cards with no problem, until last week. We tried to buy gift cards but the orders were rejected. We tried different computers, different cards and even tried another family member's card, all to no avail! Every credit cared company approved the purchases but GCM kept rejecting them! After many calls to customer service, and after my situation was "escalated" I was told that they can't tell me why, but they no longer want my business! TOTALLY AWFUL EXPERIENCE WITH AN UNETHICAL COMPANY! STAY VERY FAR AWAY!

Ordered a $250 Gift Card on the 15th.The website indicated we would have the card in 5 to 8 business days. On the 28th (9 business days) I called. They hadn't started to process the order and it would be 5 to 8 more working days. I said just refund the money. They said that would take up to 15 business days. Asking to talk to a supervisor did not help.
Total fail. I don't know if I lost $250 or not.
The Gift Card Mall is not operated by Krogers...

I received a gift card on which fraud was committed. I filed a claim, providing all documentation requested: copy of purchase receipt, completed dispute form, etc. This was over 6 mos ago; I was assured the process would take 45-60 days.

I have been patient and recently called for a status update... twice. Both times, they didnt have any answers and said they would have to "look into it". I was told I would receive a call back and both times nobody returned my call. I just called and now, suddenly, they told me they need a bank statement showing the card being purchased... after I already sent the purchase receipt.

Are they actually serious? Imagine how ridiculous I feel now having to ask the person who kindly gave me this card to find their bank statement from last year and go through the hassle of sending it to this "company". What a joke... DO NOT DO BUSINESS WITH THEM! IF YOU WANT TO GIVE SOMEONE A MONETARY GIFT, JUST GIVE THEM CASH OR WRITE A CHECK.

I bought a gift card for a friend in Canada. He gets the gift card and the "small print" says he cant use it in Canada! WTF? Of course they DO NOT tell you that these cards are NOT for international use on the website or when you are ordering it!

I called for a refund, and its been a month now, and I STILL haven't gotten my money back!
They keep saying "its takes 15 days", "it takes 15 days"... Well, its been OVER 15 days and I have NO REFUND!

Lazy, lethargic, and useless doesn't even begin to describe these people!

Update 9/01/2016--
I finally had to end up filing a complaint with the State Attorney General for fraud.
I FINALLY got my refund after having to waste my time having to report them for theft and online fraud!

STAY AWAY! MISLEADING ADVERTISING! I recently used this website to purchase visa gift cards for a corporate outing we were having. Their website advertises and CHARGES extra for two day shipping. Turns out, that's 2 day shipping AFTER they take 4 days to process your order. WHAT A BUNCH OF BS! When we called them, they had no apology and at our request to cancel our order we were told that they have a no cancellation policy... This company is a fraud! They were completely unhelpful and unwilling to make this right and not ruin our event. Now we are going to have to give out IOU's to our meeting attendees. Thanks Crapcardmall.com!