Ordered an e-gift card for my sister who is overseas on a Tuesday... her birthday was on Wednesday... notification came Thursday that they couldn't process my order. This was the note in the email..."Unfortunately the order was not approved by our security screening process, and as a result, the gift card will not be shipped." I called to inquire... I thought there may have been an issue with my card. The lady on the phone was super rude and told me that my order was cancelled because the IP addresses didn't match my Billing Address... I order everything from work and have NEVER EVER had any issue with any other vendor. I told her that this was ridiculous and has now made my gift late and then she proceeds to yell at me telling me that they were just trying to protect me. Appreciate the effort but I can't order everything from my home computer, that's just not realistic. So instead of calling me to confirm, they cancel the whole order. DO NOT USE THIS SITE! The rules are ridiculous as well as the so called customer service!