GGServers

First off. I have never in my almost 15 years in the service industry have I seen such unprofessional responses. I understand that asking for compensation may add tension, but I was simply stating that I didn't want this to be down for too long. Not that the 10 minutes was a problem. This one interaction was enough to cancel account and be a voice against your service. Here is the conversation below. No matter how he could have taken my responses; the way he handled them were extremely poor.

I used GGServers for hosting Minecraft servers for about two years. During that time their support team has been great at helping with whatever problem I've thrown at them, though the problems haven't been astoundingly difficult for the most part I assume, at least for people who are well experienced in server managing. The servers have been quite stable also.

Their site and their emails are designed in such a way that the customer is never properly informed of their policies and processes, resulting in the "unfortunate" circumstances of you the customer, failing to do your part to not get scammed out of more money which they will not refund you. These people obviously can't provide quality service and supplement their income with stolen money from unsuspecting users.

I'm disputing my charge with Paypal, and I am reaching out to every outlet I can to make sure everyone knows not to use this service

I wish I could give this half a star. I am the type of person that gives the benefit of the doubt and tries to find the best in anything.

The good: Their servers run okay.

The bad: Communication is horrendous. They will give you generic canned responses to find anyway to not give you any service to show that they care for their customer. Refunding is near impossible unless you give a measly 24 hours. If you order something quarterly/yearly and only use the service once and decide to cancel it, this will not refund you. This is not clear on the cancellation page. Also, make sure to read through all of their policies.

Canceled through the site, and they do not send an API call to PayPal to cancel the subscription. They are covered through their Terms of Service legally, but they will knowingly collect your money forever and do nothing about it until you catch them. They billed me for almost 3 years after the last invoice was issued and the service was canceled on their site. I reached out to them directly and they acted like their hands were tied as if they had no agency in making things right.

If you are wondering why I canceled, the service was spotty, and couldn't reliably connect to my server, so I attempted to reach out and the customer service at that time was fairly rude and unhelpful. The recent customer support reps were not rude, but ultimately management couldn't be bothered to make things right.

Responsive support, that´s about it. Most tips you get from them is to "consider an upgrade", or they´ll just send you links to lenghty tutorials including downloading FILEZILLA for downloading/uploading your minecraft world.
I bought the cheapest server, however I went for the premium option for more RAM. The basic slot number was 24, I set it manually to 10, and there were max. 6 people at the same time. The server lagged as hell and like stated above, support told me to consider an upgrade, or download my world using filezilla.
Did not get a refund as the purchase was older than 24 hours.
Stay away from this $#*!. The support only pretends to help and just want you to either give them more money or download a f** mallware.

I chose this host because of their cheap pricing - this was a mistake. Their customer support is atrocious - it took me more than 3 days to get responses to my tickets (a few times even weeks). I decided to leave these guys, so I cancelled my service. However, they continued to charge me. I contacted them regarding this, and was told that I didn't cancel my order (which wasn't true). Upon hearing this, I told them that I no longer wanted to have anything to do with them or their services, and that I'd like to get a full refund. They didn't respond, and continued to charge me for subsequent months.

TL; DR - don't be drawn in by their cheap prices. They have horrible customer service, unreliable uptimes and no regard for customers.

They overcharged me for a service which was already cancelled at the time and after that refused to pay me back the amount which was unrightfully charged. This is the first time I've seen a company blatantly refusing to refund a mistaken payment.

Since this is definitely not the first time this happens to them, I recommend checking if an incoming payment is actually due before taking the money and running with it.

Besides that the quality of the servers are very mediocre, they lure you in with decent RAM but the service always bottlenecks at the CPU.

Overall I am very dissatisfied with GGServers' customer servers and I think the servers are below average.

Bought a 3 month membership for half off (around $12 instead of $25 something). Didn't really use it, 3 months later I got billed again for the full $25 so I remembered that I had gotten it and filed a cancellation request. Today I noticed I was billed AGAIN for $25 so I assumed I had falsely remembered trying to cancel it, so I went to fill out a cancellation request again but it said there was already an existing cancellation request, 3 months and $25 after I had filled it out! Absolutely ridiculous; use any other server host.

They promised smooth minecraft hosting, but did not deliver. I had only 3 people on and the server would crash constantly. I upgraded the RAM and had the same problems, so I canceled the service. When I canceled, they continued to get money from PayPal and didn't inform me. I only noticed this when checking my PayPal account. After 3 months of being billed for NOTHING, they refused to refund the money. I literally paid them for nothing for 3 months. DO NOT USE.

I wanted an Australian FTB Revelation server.
Went with the recommended 4GB that live support suggested.

Up and running with a nice smooth server with an average 48ms ping from New Zealand, No issues so far.

Second time administrating a GGserver, first time owning a GGserver, so far so good.