First of all I was on the text chat. It had me on hold for at least 20 minutes. When someone finally got on with me I asked a simple question.
"I am trying to make a server that is a lot like hermit craft. I want to have the data packs they use like one player sleep, player heads, and armor stands. I also want to have 10- 15 players on at one time. Which plan should I get?" And the person couldn't give me an answer. I asked them how many gigs I should need to run a server with 10-15 people that runs some mods and once again they couldn't answer my question. I told the person that this was sad and I had just asked three other sites this same question and they all came back with a 1.5 or 2 GB recommendation.
Now the reason I asked this was mostly to test the customer service. I already know that 2 GB is what I need, but I want to see how fast the customer service is and if they try to screw me over. GGServers couldn't even answer my question at all! Then the person on the other end texts back.
"These things are easy identifiable by googling around for them. If I were to want to run a modpack, I would do the research myself to see what I'd need and then maybe ask the provider if they can provide what I am looking for. We don't have to know every modpack's requirements for you, or required to google things for you. Sorry if this comes across as harsh, but we've got a lot of clients coming in with concerns and there's only so much amount of reasonable time we can spend on answering questions."
What the heck!? This is what customer support is for! It is for me to come on and give you requirements that I want for my server, and they are suppose to be able to give me a recommendation. How is anyone suppose to want to let them host a server if they can't even recommend a plan for me or know how many gigs it will take to run a server!? Besides, I had just been to three other hosting sites that were able to answer this with no problems at all! (Those sites were MCProHosting, Apex Hosting, and CubedHost by the way) So, what's GGServers excuse? They are just lazy from the sounds of it to me.
Don't go through GGHosting if you want good customer support. They are obviously too busy to even give a recommendation, let alone something actually important.