Because of the prepayment I was a little anxious that if the car did not arrive I would have to deal with support and there is a risk of missing the plane. But the driver kept in touch with me and reassured me. I specified a time, asked to check traffic congestion. In the end, everything worked out great. Thanks Gettransfer.
We had a very positive service experience. We were in touch with the driver by chat fully confident that he would meet us. And so it happened! As soon as we arrived in Switzerland we received a message that he was waiting for us. The trip was smooth and comfortable. Very good service.
Professional, punctual, and courteous drivers. Thanks to Peter and Alexander for our conversations which helped to make the traffic jams more bearable. I highly recommend gettransfer and their drivers.
Excellent customer service. Because my vacation was cancelled, I had to cancel my airport transfers as well. Gettransfer offered me a discount on my subsequent transfers, with I appreciated, but I preferred a refund this time. When I requested it, it was swiftly refunded to my bank account. If only all travel agencies provided the same level of outstanding customer service as gettransfer.
Good afternoon, we appreciate every your feedback, thank you!
I always book transfer in Thailand with Gettransfer. Twice I forgot things in the car: my purse and then my phone slipped out of my pocket. Both times the drivers brought them to me without any problems. I appreciate that I can trust them. SUPER service.
We booked a bus to take us from Courance to Paris. The driver arrived 35 minutes early. He explained that he was in a harry because of the road works although on the way back we did not see any. We are satisfied with the trip.
Dear Gettransfer user,
We appreciate every your feedback, thank you!
It was a top transfer service. We booked a round trip from Novosibirsk airport to Kemerovo. Everything was great and without delay. The price was much better than in other companies. The driver was friendly and helped us with the luggage. Many thanks.
We booked a transfer from Malaga Airport to Granada city center. We were met at airport with a sign and taken to a nice Mercedes minivan. Everything worked out well, but the driver on the way back drove a little fast and occasionally looked at his cell phone while driving. We sent a complaint to customer support and they gave us a 20 % discount for future trips. We'll definitely use gettransfer again.
Dear Client,
Thank you! We’ll do our best for you!
Excellent service. Both the taxis were on time and the drivers were friendly. The cars we clean (Merc E Class Estate picking us up from the airport and a big mini bus taking us back - both of which were private to us).
Our driver was easy to find in Malaga and transferred us to our hotel without a hitch. On the return journey he was bang on time picking us up and again delivered us to the airport entrance. Really reliable service. Thank you!
We used gettransfer for the first time - but definitely not the last. Super service from booking to pick up. I got a message from the driver well in advance to confirm he would arrive. At the pickup he phoned and guided us to the car. He was friendly and professional and dropped our pasengers off at the 3 specified stops exactly as agreed. I am very satisfied and recommend it to everyone. Thank you!
Recently I had a very bad experience with gettransfer. Initially with the carrier and then with the way that gettransfer customerservices been respond. Beside the early booking and payment the driver didn't showed up and I was about to mis my flight moreover i paid three times more for the on spot taxi, no proper feedback and action was taken by gettransfer management
They are totally unreliable and no responsibility
Not recommended at all
Very good communication with the driver even before we arrived in Faro. The whole experience was very reassuring. And even though our flight was late, we were still welcomed as soon as we came out. Very good service, we recommend it.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
Used gettransfer quite a few times now and definitely wouldn't use anyone else - drivers always prompt, friendly and very helpful. All vehicles clean, comfortable and driven safely - would definitely recommend to everyone
This company has to be one of the most efficient and reliable in Europe! They provide taxi transfers between airports and hotels all over Europe. We have used them in Spain (Almeria, Seville, Granada), Italy (Verona, Rome), and Amsterdam.
Our children booked the car and we were absolutely thrilled with care and comfort when the driver met and drove us to our hotel. The kids were in touch with support, but we didn't have to worry as our Mercedes was on time. Excellent
Dear Paola, thank you! We’ll do our best for you!
Carrier was courteous and friendly and the vehicle was impeccable and a comfortable ride to the hotel. On the return journey to the airport a different driver also friendly. Arrived 15 minutes earlier to pick us up at the hotel, the vehicle was very clean inside. I will rate this service 5 Stars and value for money.
The driver was very careful yet drove us to our accommodation quickly. It was great that the driver arrived early and took us round to where our luggage was stored after check out, which saved us trailing it back around to our pickup location. Well Done!
Used the GetTransfer service twice in Antalya, and I'm unsure why the ratings are so low. Our vehicles were already waiting. They had arrived on schedule and had patiently waited even though we were running late! Thank you GetTransfer! I will certainly use you again!
We appreciate every your feedback, thank you!
They arrived on time and were very friendly and professional. The car was had plenty of space and was air conditioned and clean. It was the same when they picked us up from the hotel and drove us back to the airport.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
Answer: . WARNING. Driver didn't show and cost me £90 more. Prior to booking this company I asked how I would find my driver and was told by 'Nick | Team Leader of Support Division' that my driver would meet me in the Arrival's Hall holding a card with my name on it. On this basis I booked and paid £88.88 for my private transport to and from Benidorm. However on the actual day of my travel an email was sent to me informing me that the driver would meet me outside Costa coffee at the airport and I was to call him when I arrived. I arrived at Costa coffee at 7:15. Pm. I had no information of how to contact him nor had his phone number, also I had no internet or telephone connection so could not do anything but wait there assuming that he would come and look for us. We waited 40 minutes with no sign of him, my wife asked several officials of the parking outside Costa coffee but no one had heard of the company. I therefore decided to pay the 100 euros taxi fare to get to my hotel. I contacted Gettransfers and cancelled my return journey because I had no confidence that a driver of yours would arrive to take me to the airport to catch my plane home. I have contacted gettransfers asking for refund after dozens of emails they refunded half of my payment and after another round of emails they have refunded the other half of my payment into 'a gettranfers account' so that I ca use it on another booking. As if I am stupid enough to use them again, So No I did not get my money back I shall now be taking gettransfers to County Court for full compensation, iam not bothered about the money just want a County Court Judgment against them. I would advise everyone to steer clear of this cowboy company. Go with a trusted company
Answer: Do not use them - they are a SCAM You prepay - they do not turn up - they offer you a credit only even though they never turned up Never ever trust them
Gettransfer has a rating of 3.4 stars from 704 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gettransfer most frequently mention excellent service, return trip and friendly driver. Gettransfer ranks 1st among Moving Service sites.
Dear Gettransfer user, Thanks, we'll be waiting for you again! Did you know that we now offer fully refundable fares? If you ever have to cancel your booking, the full amount will be refunded to your card