Orchard

Seems like most positive reviews come from those who have sold their phone too Orchard and the other ones are either friends or those seeking a 10% off incentive. This is my 3rd phone with them and I am DONE! The first was an Iphone 5S and it started shutting off at 30%, would send tex without me even finishing my sentences... went in person to the store and was treated like an annoying picnic fly or just plain ignored... watever... exchanged for a new 5S and the same $#*! kept happening only my phone calls would switch to speaker or drop the calls... i had a friend tell me that the 5's are old and that Apple Updates mess them up so I then got a more expensive 6S and low and behold the phone is crap AGAIN... siri comes on in the middle of my music, the music keeps skipping to a new song or just turns off... WTF ORCHARD... NO REALLY... why are you guys so shady and lie to ppl? You guys hide behind your computers and give this fake perception that you are the apex of customer service but your more like snobby hipsters that are too cool for school... yeah Dylan I am talking about you... and hate to see customers face to face... well I am returning this phone once again and I will shout it on the mountain tops and too Better Business Bureau that you guys stink and are not honest about the conditions of your phones. SHAME ON YOU ORCHARD, YOUR APPLES ARE ROTTEN

Ordered monday 3:00pm, arrived Tuesday at noon. Free shipping. Device exactly as pictured and described. Price seemed average.

Our family has purchased 3 iPhones from Orchard - two 5S and one 6S - between 2017 and 2018. All the 3 phones arrived promptly, in good condition and packaging. We had no problem setting them up. The price was reasonable, considered the thorough testing and 30-day warranty. We did not have any problem with the 3 phones, hence never needed the warranty.
But what impressed us most was their customer support when we had problem with a pair of new earbuds we bought as a complete package with the 6S. The 1st pair did not work; They promptly shipped us a 2nd pair which was lost in the mail; The 3rd pair we received but also did not work. We visited their office on College Street as they suggested, for them to trouble shoot and were provided a replacement pair. In 2 months, unfortunately, the pair failed again. We visited the office again on December 7 and received another pair of replacement.
With all these failures we should have been frustrated. However, in all the correspondence and in each encounter, we witnessed their staff (Dylan in particular) went above and beyond to trouble shoot and try the best to solve the problem. Although they could not figure out what went wrong but they focus on customer experience, put themselves in our shoes and take ownership of the issues.
It was a life lesson for my teenage daughter - even in mishap, a calm and positive approach can always make the situation better for everyone. Orchard may not have full control if the batch of earbuds have some defects. But they have control on good customer support, and focus on just that.
We left Orchard with a new pair of replacement, and I know I will remain a loyal customer!

This is an excellent way to obtain a used iPhone in very good condition at a very fair price.
DB

Ordered an unlocked iPhone 5C 16GB Pink in good condition along with Orchard care extended warranty and ultimate iPhone bundle.
Received a LOCKED iPhone 5C pink that would not work.
Orchard sent a shipping label and the phone was returned and confirmed received.
Still awaiting the credit.

Re-ordered an unlocked iPhone 5S 32GB Space grey in good condition along with Orchard care extended warranty.
Received a 16GB phone instead of a 32GB phone.
Options offered to return it or pay the price of the 16GB. Was offered the 16GB price of $345.00 whereas the Orchard site showed it as $320.00. I asked for $20 off the listed Orchard price and was told no deal. So I accepted to return it as those were the only 2 options.

Now, I have to take time again to get it to a Canada Post office and pay for parking etc. twice for Orchard'e errors.
Obviously, the quality control standards are questionable and the after sales service is not geared to client satisfaction, rather to trouble clients for their errors and then we have to wait on them for the refund credits.

The first credit is still not in and when asked there is no response in the email on this subject and I am still waiting. Let's see what grief they give me on the second return and stay tuned for un update on this company.

You can get a brand new iPhone 5SE 16GB with FIDO on a 24 month Pulse 15 plan. This means you only pay $15 per month for 24 months in addition to your existing plan. Total cost of the new phone only is 15x24=$360 + tax. This is a few dollars more for a brand new iPhone, so go figure it out yourself.

Will follow it up with a BBB complaint if my credit takes too long.

They sold my phone exactly as promised for a reasonable sum taking a reasonable commission.

Everything worked great! Completely hassle free and got my money when promised.