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Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.
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This is a company that you can trust to have your phone sold. Everything was quickly and efficiently handled by Orchard, and I was pleased to receive my payment earlier than expected. I would recommend this company to anyone.
I used Orchard to sell my iPhone 5. I am very impressed with the whole process. They sent me everything I needed to mail the phone to them. I chose the four week period to sell my phone but it sold much faster than that. They promptly sent me an interac transfer with the money for the phone. It was a great experience! Very smooth and easy!
I just used Orchard to sell my iPhone6. It was so simple, they sent me a all the packing material and a prepaid package for me to sent them my phone. I selected the 4 week option but they sold it within 24 hours of receiving it! Money was etranfered to me the same day of the sale. They took all the hassles out of selling my phone. I will highly recommend them to all my friends!
Phone was lost by Canada Post - a replacement was sent immediately, even before Canada Post admitted to the loss. Much better experience than Kijiji!
I had such a great experience with Orchard! They gave me more money than the original quote and I was paid weeks faster than what I had anticipated. (I had selected the longest selling window.)
I had a perfect experience and would recommend it to anyone wanting to have the best selling experience for your old technology!
Thanks very much!
I heard about Orchard from a person trying to buy my iPhone 4s 32 gig for $50, because Orchard was selling iPhone 4s for $90. So I checked them out and saw they would buy your phone and had a free app to check your phone out. So I put my phones through the app, and they offered me $94 for my iPhone 4s and $328 for my iPhone 6 if I did a 4 week sale. They sent me a box in the mail to send my phone to them for free. Sent it on Friday my phones got to them Monday and the iPhone 6 was sold by Thursday. Still waiting on the iPhone 4s to sell but already have the money from the iPhone 6 in less then a week on a 4 week sale.
I did a lot of reasearch before deciding to buy my iPhone 5 from Orchard. Their website taught me so much. I got my phone in 2 days and it is great. I needed a option to a least get me through to the iPhone 8 launch in September. The follow up email to assist with set up or questions is also great. I have already shared this site with 8 family members and friends for those interested in buying or selling. Wonderful. Thank you.
My phone arrived quickly and was in great shape., they were prompt and i would buy from them again!
We have a decent experience with GetOrchard. The shipping was fast and the customer service was also good. We got a personalized response when we bought up the issue.
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BE AWARE! That the photos you see on the website is not the actual physical unit you'll be getting!
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I purchased an iPhone 5S for my wife over the Christmas and the website listed it as "very good condition". However, when we got the actual unit, it was far from "very good".
The iPhone 5S has a significant dent on the top right corner, a couple of scratches in the back and finally, dust in the front camera len (I don't even know how it is possible to get dust in there).
Overall, the shopping experience is decent, I just wish I knew that GetOrchard defines "very good condition" as having a dent on the phone and scratches.
They responded promptly and extended our 30 days no risk return to 45 days. We're still left feeling a bit ripped off. We will buy again in the future if need arises. But just change our expectation for our next buying experience.
Ordered monday 3:00pm, arrived Tuesday at noon. Free shipping. Device exactly as pictured and described. Price seemed average.
Excellent services which was fast, quick and easy! Keep up the good work. Will ask friend and family to look at your service
I was skeptic, but after using the second hand iPhone Orchard has sent me, I would highly recommend this option to others. By far the best option-price wise. Yet to find a problem (after a week now) with the product, and I know it is a legit device. Thanks Orchard Team! Keep up the good work, and I hope that your will grow your business.
These guys are the real deal. I've bought a lot of used iPhones, and I am definitely buying all of my future phones through orchard. They bring a much needed level of quality-assurance to the used iPhone market. You can actually buy used, and know what you're getting! Orchard deserves all of the stars!
We have used Orchard a few times and the quality of phones along with the customer service has been exceptional. I will use again!
Got to choose the selling time and the amount I would get for my iPhone. Yes I was a little sceptical at first but any and all contact with Orchard was pleasant and easy.
Just received payment and that was easy too.
Great job. I would absolutely recommend this company and would definitely use them again. Wendy
I have used orchard a few times in the past with no hiccups. Recently I ordered an iPhone that arrived slightly defective. I e-mailed their customer service team and received a very prompt reply on the same day. They paid for the shipping to return the faulty phone and sent me a new one in perfect working order right away! The customer service representatives I dealt with were very warm and friendly, so in the rare case you experience a problem with their service, don't hesitate to reach out.
I bought a "like a new" iPhone and I received it as describe.
Really good price and very fast shipping!
Order dec 20 received dec 23 fast service phone looks great thanks 5 stars would recommend to friend
Answer: Hi Doug. Thanks for reaching out. For the Apple iPhone, it comes with a built GPS app with the iOs software but you do have plenty of different GPS apps you can download on the device. If you have any other questions in the meantime, you can email us at support@getorchard.com and we'd be happy to help!
Answer: Hi Montasser, Thanks for reaching out to us. Unfortunately, we do not sell any Macbooks or computer laptops at the moment. We only sell Apple iPhones, iPads and Samsung Galaxy devices on our website.
Answer: Hi Zafiro, Thanks so much for reaching out about our phones! You can browse our full inventory online, but we'd also be more than happy to have you come by our office in Toronto. We're located at 1116 College St, just south of Dufferin Station. Hours of Operations: Monday - Saturday, 10AM-6PM. We still have the XR available -- you can buy it online here: https://www.getorchard.com/search/featured/ If you have any other questions moving forward, please email us at support@getorchard.com and we'd be happy to help.
Answer: Hi Edwin, Thanks for reaching out to us and for your interest in Orchard! Unfortunately, We do not accept Samsung Galaxy J2 devices for sale. Simply because we do not have that specific diagnostic software it runs on and the parts for the device. What kind of phones models does Orchard buy? If you have any phones that fall under these models I've listed below, we loved to buy it from you! =) Phone models: IPhone 5,5C, 5S, 6,6+, 6S, 6S+, SE, 7,7+, 8,8+, X Samsung Galaxy S5, S6, S6 Edge, S7, S7 Edge, S8, S8+ Hope that helps! If you have any lingering questions or insights to share, please don't hesitate to let me know or email at support@getorchard.com.
Answer: Hi Paul, Every phone that Orchard sells is thoroughly tested and guaranteed to be in perfect working condition. That being said, some used phones look a bit newer than others. All Orchard phones are protected by a 30-day warranty. If you receive a phone that has issues with functionality or quality, we will offer to replace it or refund you. All products must be returned in the same condition as received using the original packaging. Orchard rates each phone as either Like-New, Very Good, or Good to refer to the cosmetic appearance. Here's a link to what each of those ratings means: https://www.getorchard.com/faqs/article/what-does-the-device-condition-mean/
Answer: Took 3 business days to get from toronto to Kingston!
Answer: Hi Zuzi! We certainly do:) Since you won't be able to run the app on the phone, you can register it for sale here: https://www.getorchard.com/sell-online/
Answer: You can choose to buy these - it is an inexpensive add on.
Answer: Hey Matt! Every phone comes with a free 30 day warranty. You are welcome to a full refund or a replacement phone within the first 30 days of your purchase date, so long as the phone is in the same condition that you received it in. We also offer an extended one year warranty called Orchard Care Premium (OCP). OCP offers repair coverage for any damages to your phone. If we can't repair the phone, we'll replace it. :)
Orchard is a service that buys and sells high-quality used iPhones.