website thubmnail of Orchard

OrchardReviews 701

3.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Orchard?
grey star
grey star
grey star
grey star
grey star

Orchard Reviews Summary

Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.

service
152
value
151
shipping
145
returns
57
quality
136

We monitor reviews for authenticity

Canada
1 review
1 helpful vote
Follow Michael N.
Unfollow Michael N.
Share Review
Report Review

This is a company that you can trust to have your phone sold. Everything was quickly and efficiently handled by Orchard, and I was pleased to receive my payment earlier than expected. I would recommend this company to anyone.

Date of experience: January 20, 2017
Canada
1 review
0 helpful votes
Follow Stephanie N.
Unfollow Stephanie N.
Share Review
Report Review

Great experience!
January 20, 2017

I used Orchard to sell my iPhone 5. I am very impressed with the whole process. They sent me everything I needed to mail the phone to them. I chose the four week period to sell my phone but it sold much faster than that. They promptly sent me an interac transfer with the money for the phone. It was a great experience! Very smooth and easy!

Date of experience: January 20, 2017
Canada
1 review
0 helpful votes
Follow Lydia G.
Unfollow Lydia G.
Share Review
Report Review

Amazing Service!
January 18, 2017

I just used Orchard to sell my iPhone6. It was so simple, they sent me a all the packing material and a prepaid package for me to sent them my phone. I selected the 4 week option but they sold it within 24 hours of receiving it! Money was etranfered to me the same day of the sale. They took all the hassles out of selling my phone. I will highly recommend them to all my friends!

Date of experience: January 18, 2017
Canada
1 review
1 helpful vote
Follow Margaret M.
Unfollow Margaret M.
Share Review
Report Review

Phone was lost by Canada Post - a replacement was sent immediately, even before Canada Post admitted to the loss. Much better experience than Kijiji!

Date of experience: January 18, 2017
Florida
1 review
1 helpful vote
Follow Julie O.
Unfollow Julie O.
Share Review
Report Review

Flawless!
January 13, 2017

I had such a great experience with Orchard! They gave me more money than the original quote and I was paid weeks faster than what I had anticipated. (I had selected the longest selling window.)
I had a perfect experience and would recommend it to anyone wanting to have the best selling experience for your old technology!
Thanks very much!

Date of experience: January 13, 2017
Canada
1 review
1 helpful vote
Follow Clarence B.
Unfollow Clarence B.
Share Review
Report Review

I heard about Orchard from a person trying to buy my iPhone 4s 32 gig for $50, because Orchard was selling iPhone 4s for $90. So I checked them out and saw they would buy your phone and had a free app to check your phone out. So I put my phones through the app, and they offered me $94 for my iPhone 4s and $328 for my iPhone 6 if I did a 4 week sale. They sent me a box in the mail to send my phone to them for free. Sent it on Friday my phones got to them Monday and the iPhone 6 was sold by Thursday. Still waiting on the iPhone 4s to sell but already have the money from the iPhone 6 in less then a week on a 4 week sale.

Date of experience: January 12, 2017
Canada
2 reviews
0 helpful votes
Follow Debbie K.
Unfollow Debbie K.
Share Review
Report Review

Absolute perfection.
January 12, 2017

I did a lot of reasearch before deciding to buy my iPhone 5 from Orchard. Their website taught me so much. I got my phone in 2 days and it is great. I needed a option to a least get me through to the iPhone 8 launch in September. The follow up email to assist with set up or questions is also great. I have already shared this site with 8 family members and friends for those interested in buying or selling. Wonderful. Thank you.

Date of experience: January 12, 2017
Canada
3 reviews
1 helpful vote
Follow Lisa D.
Unfollow Lisa D.
Share Review
Report Review

Good company
January 11, 2017

My phone arrived quickly and was in great shape., they were prompt and i would buy from them again!

Date of experience: January 11, 2017
Canada
1 review
3 helpful votes
Follow Dominic L.
Unfollow Dominic L.
Share Review
Report Review

We have a decent experience with GetOrchard. The shipping was fast and the customer service was also good. We got a personalized response when we bought up the issue.

***
BE AWARE! That the photos you see on the website is not the actual physical unit you'll be getting!
***

I purchased an iPhone 5S for my wife over the Christmas and the website listed it as "very good condition". However, when we got the actual unit, it was far from "very good".

The iPhone 5S has a significant dent on the top right corner, a couple of scratches in the back and finally, dust in the front camera len (I don't even know how it is possible to get dust in there).

Overall, the shopping experience is decent, I just wish I knew that GetOrchard defines "very good condition" as having a dent on the phone and scratches.

They responded promptly and extended our 30 days no risk return to 45 days. We're still left feeling a bit ripped off. We will buy again in the future if need arises. But just change our expectation for our next buying experience.

Date of experience: January 10, 2017
Canada
1 review
1 helpful vote
Follow Shawn H.
Unfollow Shawn H.
Share Review
Report Review

Ordered monday 3:00pm, arrived Tuesday at noon. Free shipping. Device exactly as pictured and described. Price seemed average.

Date of experience: January 10, 2017
Canada
1 review
0 helpful votes
Follow Imran B.
Unfollow Imran B.
Share Review
Report Review

Fast & Easy
January 9, 2017

Excellent services which was fast, quick and easy! Keep up the good work. Will ask friend and family to look at your service

Date of experience: January 9, 2017
Canada
1 review
1 helpful vote
Follow Katinka S.
Unfollow Katinka S.
Share Review
Report Review

I was skeptic, but after using the second hand iPhone Orchard has sent me, I would highly recommend this option to others. By far the best option-price wise. Yet to find a problem (after a week now) with the product, and I know it is a legit device. Thanks Orchard Team! Keep up the good work, and I hope that your will grow your business.

Date of experience: January 9, 2017
Canada
1 review
1 helpful vote
Follow Aaron M.
Unfollow Aaron M.
Share Review
Report Review

Fantastic QA
January 4, 2017

These guys are the real deal. I've bought a lot of used iPhones, and I am definitely buying all of my future phones through orchard. They bring a much needed level of quality-assurance to the used iPhone market. You can actually buy used, and know what you're getting! Orchard deserves all of the stars!

Date of experience: January 4, 2017
Canada
1 review
0 helpful votes
Follow Melanie H.
Unfollow Melanie H.
Share Review
Report Review

Received the phone very quickly, with everything I ordered. Have used Orchard before, and will most likely use again!

Date of experience: January 3, 2017
Canada
1 review
0 helpful votes
Follow Dave M.
Unfollow Dave M.
Share Review
Report Review

Amazing
January 1, 2017

Excellent pre and post sales support. Fast delivery and excellent product.

Date of experience: December 31, 2016
Canada
1 review
0 helpful votes
Follow m s.
Unfollow m s.
Share Review
Report Review

Fantastic service
December 30, 2016

We have used Orchard a few times and the quality of phones along with the customer service has been exceptional. I will use again!

Date of experience: December 29, 2016
Canada
1 review
1 helpful vote
Follow Wendy R.
Unfollow Wendy R.
Share Review
Report Review

WOW
December 28, 2016

Got to choose the selling time and the amount I would get for my iPhone. Yes I was a little sceptical at first but any and all contact with Orchard was pleasant and easy.
Just received payment and that was easy too.
Great job. I would absolutely recommend this company and would definitely use them again. Wendy

Date of experience: December 28, 2016
Canada
1 review
1 helpful vote
Follow Michael D.
Unfollow Michael D.
Share Review
Report Review

I have used orchard a few times in the past with no hiccups. Recently I ordered an iPhone that arrived slightly defective. I e-mailed their customer service team and received a very prompt reply on the same day. They paid for the shipping to return the faulty phone and sent me a new one in perfect working order right away! The customer service representatives I dealt with were very warm and friendly, so in the rare case you experience a problem with their service, don't hesitate to reach out.

Date of experience: December 26, 2016
Canada
1 review
0 helpful votes
Follow Louis R.
Unfollow Louis R.
Share Review
Report Review

Like a new
December 25, 2016

I bought a "like a new" iPhone and I received it as describe.
Really good price and very fast shipping!

Date of experience: December 24, 2016
Canada
2 reviews
0 helpful votes
Follow gord m.
Unfollow gord m.
Share Review
Report Review

Order dec 20 received dec 23 fast service phone looks great thanks 5 stars would recommend to friend

Date of experience: December 23, 2016

From the business

Orchard is a service that buys and sells high-quality used iPhones.


getorchard.com
Founded in 2012
Toronto, Ontario, Canada