Orchard

I'll admit it up front: I was a little skeptical on sending away my iPhone and waiting for cash. But it all worked great in the end! I got my cash the day they promised they'd send it to me (if they hadn't sold it by a certain time). They sent emals in a timely fashion, in regards to confirming they've received my phone, or confirming they'd received my info to send me the shipping box, etc., etc. All in all, the process was smooth, and I got cash as promised and when promised. Way better than using something like craigslist or kijiji! I only wish I coulda used them for my iPad!

I bought an Iphone 5s 32GB Gold (Fido) for my mom this Christmas. I couldn't be happier because it was worth it. Bought it for $540, I saved like $160 instead of buying the brand new. Phone is exactly what is described from the site. Definitely going to recommend this to my friends!

Ordered an iphone 4s and was delivered the following day. The web site was very well laid out and simple to use. Once my order was placed I immediately received an email confirming my order. Another email was sent by Alex Sebastian with a link to Canada Post for tracking, and tips on how to configure the phone. The email also said that if i needed any help to not hesitate in contacting them for support. The phone was delivered with a Thank You card with a hand written note from Maks thanking me for purchasing the phone and again offering assistance with configuring the phone. The phone looks new and functions perfectly. Couldn't ask for better service. I will definitely use Orchard again.
Joe A.

I was in the market for an iPhone and wanted one fast. Looked at Kijiji and saw the ad by Orchard. I contacted them, I am an hour away from downtown Toronto but had a friend who owned a business in the vicinity of the Orchard location. Bruno Wong personally delivered the iPhone and it was in my hands that SAME DAY.

Thank you for the excellent customer service, my "gently used" iPhone 4S is in absolutely perfect working order and I got exactly what I was promised.

I had some old iPhones that I wanted to sell but dreaded the hassle of posting to sites like Kijiji and then meeting someone and haggling when the phones (5c and 4s) were not going to sell for very much. Other easy methods such as the Apple store were indicating values of about 1/5 of what Orchard paid me which was about 1/2 of what you could sell at privately. I was at first concerned about Orchard and having to download the app, etc. but it ended up being a very efficient process. Both phones ended up being fully processed and I had cash in the bank in one day.

They could improve the website (especially for filtering selections for buying), build up more inventory and also make the communication process more seamless - but I am nitpicking. Overall my Orchard was very good - I'll definitely sell with them in the future and considering buying an iPhone or iPad.

I had ordered a phone the other day off of the site, I had emailed them asking a question, they emailed me back saying that the price was listed wrong on their site and that they had to cancel my purchase and that they could not honour their mistake. This was a mistake on their part, I had already placed my order and paid for it, they as a professional business should of honoured THEIR mistake, extremely displease with this site, will not suggest to anyone.

Was initially skeptical about this service but based on reviews I gave it a try purchasing an iphone 5. Arrived on date promised and exactly as advertised. Great communication from staff as well.

I recently bought from Orchard and would recommend this company. Excellent customer service, free delivery and most importantly a quality phone. They are doing things the right way.