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Orchard

How would you rate Orchard?
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Canada
1 review
0 helpful votes
Follow Frank V.
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Just received the IPhone 6 that I order and everything is perfect, great phone just like brand new! Keep up the great work! Will definitely tell my friends.

Thanks again,
Frank

Date of experience: June 8, 2017
Canada
1 review
1 helpful vote
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Great Product
January 12, 2018

Ordered a samsung galaxy s6 and it arrived quickly and in great shape. Would definitely recommend! The company was quick to answer any questions and I appreciated the follow up email.

Date of experience: January 11, 2018
Canada
1 review
0 helpful votes
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Attentive customer advocates (that help through the whole process both in selling and buying), fast service and effortless transaction. Will be a future customer :)

Date of experience: April 25, 2018
Canada
1 review
0 helpful votes
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Bought a "very good' IPhone 6S on Tuesday, and it arrived on Thursday! I don't know the quality difference between "very good" and "like new", but my phone was in FANTASTIC shape, looked new to me. I was iffy buying a used phone online, but I was pleasantly surprised on how this all turned out. I will recommend this site to family and friends, and am going to try selling my old IPhone too!

Date of experience: May 18, 2017
Canada
1 review
0 helpful votes
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At first I thought the prospect of getting $280 for my used iPhone 5C was too good to be true considering I'd get $100 trade in at Bell, Rogers, Telus or EB Games. But within 2 weeks of sending the phone to Orchard I had the money in my account. I will definitely recommend them to others who are looking to sell their phone and will use them in the future when the need arises

Date of experience: November 29, 2014
Canada
1 review
0 helpful votes
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IPhone 5S
January 4, 2018

Was happy to encourage a young company and my instincts proved right! Service was fast and the iPhone arrived quickly and in perfect working condition.

Thank you Orchard!

Carole D.

Date of experience: January 3, 2018
Canada
1 review
0 helpful votes
Follow Monica T.
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I was heavily debating buying a phone from Amazon on the US site for a brand new phone when I came across a CBC article highlighting this company and how its a small Canadian company that sells used iPhones and Samsungs. The prices were extremely reasonable and the shipping time was decent.

I would recommend this company to anyone wanting to buy a phone at a decent price!

Date of experience: September 12, 2017
Canada
1 review
1 helpful vote
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You guys are awesome. Right from the start with your app, for the diagnostic, to sending me my money on time. Keep up the great work. I used you guys several times now and I will be back.

Date of experience: February 6, 2019
Canada
1 review
7 helpful votes
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Meh
October 28, 2021

Battery life on phone sucks. Not too impressed for what the phone cost. Wouldn't purchase here again.

Date of experience: October 28, 2021
Canada
1 review
0 helpful votes
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Bought a 4S, shipping was quick and everything was as described, absolutely no issues. Service is great, descriptions are bang on, can't ask for any better!

Date of experience: January 7, 2015
Canada
1 review
15 helpful votes
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Glad to come across these tech people in Toronto. They actually increased the price to buy my iPhone 6s after I sent it in for their checking. Fast service with great customer support.

Date of experience: June 20, 2019
Canada
1 review
1 helpful vote
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Reliable company.
January 8, 2018

Knowledgeable staff can answer any question and make the buying process easy. Shipping was fast. This is a great way to get a warrantied second hand phone.

Date of experience: January 6, 2018
Canada
2 reviews
0 helpful votes
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This is my 3rd or 4th transaction with orchard. All have been most satisfactory with the exception of Canada post who seem incapable of delivering anything to anywhere in a timely fashion.

Date of experience: May 7, 2018
Canada
1 review
1 helpful vote
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Exactly as advertised
August 25, 2018

Only a few minor scratches on my new iphone 6s, very good condition. Phone works well and battery is better. But not at brand new. 81% wear. Overall I'm very happy!

Date of experience: August 25, 2018
Canada
1 review
1 helpful vote
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Loved It
December 15, 2016

Ordered an iPhone 6 Plus 64gb, I live in a pretty remote place and it usually takes shipping awhile to get here, got 2 day delivery and it arrived in 4 days.
Love the phone too. :)

Date of experience: December 15, 2016
Singapore
1 review
1 helpful vote
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Used Orchard to sell two old iPhone 4s and was very pleased. Excellent service, brilliant communication throughout the process and paid on time. I will use again in the future.

Date of experience: November 9, 2014
Canada
1 review
0 helpful votes
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I bought an iPhone6 plus for my daughter, after a few days it arrived, super fast delivery and the phone was great quality, I would highly recommend orchard, thanks orchard

Date of experience: July 13, 2017
Canada
1 review
0 helpful votes
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Sold an iPhone 4S and I had the money e-transferred to me within a week. They made the whole selling process extremely easy. Love this start-up. Will use again once I get a new phone.

Date of experience: July 17, 2017
Canada
1 review
1 helpful vote
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Easy and fast
October 14, 2014

Easy and fast. Got the box from orchard within two days and once they received my iPhone 4s I had an email transfer within a day. Exactly as promised. An awesome company to deal with.

Date of experience: October 14, 2014
Canada
1 review
1 helpful vote
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Greatest Team
March 13, 2019

Incredible customer service and the personalized touches when you buy and sell with Orchard. Bought a flawless Iphone 6 and recently sold a 6s. Got an even better price for it than originally quoted.

Date of experience: March 13, 2019

Overview

Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.

service
152
value
151
shipping
145
returns
57
quality
136
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