Just received the IPhone 6 that I order and everything is perfect, great phone just like brand new! Keep up the great work! Will definitely tell my friends.
Thanks again,
Frank
Ordered a samsung galaxy s6 and it arrived quickly and in great shape. Would definitely recommend! The company was quick to answer any questions and I appreciated the follow up email.
Attentive customer advocates (that help through the whole process both in selling and buying), fast service and effortless transaction. Will be a future customer :)
Bought a "very good' IPhone 6S on Tuesday, and it arrived on Thursday! I don't know the quality difference between "very good" and "like new", but my phone was in FANTASTIC shape, looked new to me. I was iffy buying a used phone online, but I was pleasantly surprised on how this all turned out. I will recommend this site to family and friends, and am going to try selling my old IPhone too!
At first I thought the prospect of getting $280 for my used iPhone 5C was too good to be true considering I'd get $100 trade in at Bell, Rogers, Telus or EB Games. But within 2 weeks of sending the phone to Orchard I had the money in my account. I will definitely recommend them to others who are looking to sell their phone and will use them in the future when the need arises
Was happy to encourage a young company and my instincts proved right! Service was fast and the iPhone arrived quickly and in perfect working condition.
Thank you Orchard!
Carole D.
I was heavily debating buying a phone from Amazon on the US site for a brand new phone when I came across a CBC article highlighting this company and how its a small Canadian company that sells used iPhones and Samsungs. The prices were extremely reasonable and the shipping time was decent.
I would recommend this company to anyone wanting to buy a phone at a decent price!
You guys are awesome. Right from the start with your app, for the diagnostic, to sending me my money on time. Keep up the great work. I used you guys several times now and I will be back.
Bought a 4S, shipping was quick and everything was as described, absolutely no issues. Service is great, descriptions are bang on, can't ask for any better!
Glad to come across these tech people in Toronto. They actually increased the price to buy my iPhone 6s after I sent it in for their checking. Fast service with great customer support.
Knowledgeable staff can answer any question and make the buying process easy. Shipping was fast. This is a great way to get a warrantied second hand phone.
This is my 3rd or 4th transaction with orchard. All have been most satisfactory with the exception of Canada post who seem incapable of delivering anything to anywhere in a timely fashion.
Only a few minor scratches on my new iphone 6s, very good condition. Phone works well and battery is better. But not at brand new. 81% wear. Overall I'm very happy!
Ordered an iPhone 6 Plus 64gb, I live in a pretty remote place and it usually takes shipping awhile to get here, got 2 day delivery and it arrived in 4 days.
Love the phone too. :)
Used Orchard to sell two old iPhone 4s and was very pleased. Excellent service, brilliant communication throughout the process and paid on time. I will use again in the future.
I bought an iPhone6 plus for my daughter, after a few days it arrived, super fast delivery and the phone was great quality, I would highly recommend orchard, thanks orchard
Sold an iPhone 4S and I had the money e-transferred to me within a week. They made the whole selling process extremely easy. Love this start-up. Will use again once I get a new phone.
Easy and fast. Got the box from orchard within two days and once they received my iPhone 4s I had an email transfer within a day. Exactly as promised. An awesome company to deal with.
Incredible customer service and the personalized touches when you buy and sell with Orchard. Bought a flawless Iphone 6 and recently sold a 6s. Got an even better price for it than originally quoted.
Answer: Hi Doug. Thanks for reaching out. For the Apple iPhone, it comes with a built GPS app with the iOs software but you do have plenty of different GPS apps you can download on the device. If you have any other questions in the meantime, you can email us at support@getorchard.com and we'd be happy to help!
Answer: Hi Montasser, Thanks for reaching out to us. Unfortunately, we do not sell any Macbooks or computer laptops at the moment. We only sell Apple iPhones, iPads and Samsung Galaxy devices on our website.
Answer: Hi Zafiro, Thanks so much for reaching out about our phones! You can browse our full inventory online, but we'd also be more than happy to have you come by our office in Toronto. We're located at 1116 College St, just south of Dufferin Station. Hours of Operations: Monday - Saturday, 10AM-6PM. We still have the XR available -- you can buy it online here: https://www.getorchard.com/search/featured/ If you have any other questions moving forward, please email us at support@getorchard.com and we'd be happy to help.
Answer: Hi Edwin, Thanks for reaching out to us and for your interest in Orchard! Unfortunately, We do not accept Samsung Galaxy J2 devices for sale. Simply because we do not have that specific diagnostic software it runs on and the parts for the device. What kind of phones models does Orchard buy? If you have any phones that fall under these models I've listed below, we loved to buy it from you! =) Phone models: IPhone 5,5C, 5S, 6,6+, 6S, 6S+, SE, 7,7+, 8,8+, X Samsung Galaxy S5, S6, S6 Edge, S7, S7 Edge, S8, S8+ Hope that helps! If you have any lingering questions or insights to share, please don't hesitate to let me know or email at support@getorchard.com.
Answer: Hi Paul, Every phone that Orchard sells is thoroughly tested and guaranteed to be in perfect working condition. That being said, some used phones look a bit newer than others. All Orchard phones are protected by a 30-day warranty. If you receive a phone that has issues with functionality or quality, we will offer to replace it or refund you. All products must be returned in the same condition as received using the original packaging. Orchard rates each phone as either Like-New, Very Good, or Good to refer to the cosmetic appearance. Here's a link to what each of those ratings means: https://www.getorchard.com/faqs/article/what-does-the-device-condition-mean/
Answer: Took 3 business days to get from toronto to Kingston!
Answer: Hi Zuzi! We certainly do:) Since you won't be able to run the app on the phone, you can register it for sale here: https://www.getorchard.com/sell-online/
Answer: You can choose to buy these - it is an inexpensive add on.
Answer: Hey Matt! Every phone comes with a free 30 day warranty. You are welcome to a full refund or a replacement phone within the first 30 days of your purchase date, so long as the phone is in the same condition that you received it in. We also offer an extended one year warranty called Orchard Care Premium (OCP). OCP offers repair coverage for any damages to your phone. If we can't repair the phone, we'll replace it. :)
Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.