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Lumina has cultivated a strong reputation for its high-quality cameras, praised for their impressive features and user-friendly design. Customers frequently commend the knowledgeable and responsive customer service, particularly in addressing inquiries and providing technical support. While most experiences are positive, some users reported shipping delays and minor software glitches, though communication from customer service helped alleviate concerns. Overall, the sentiment leans towards satisfaction, with a notable appreciation for the continuous software improvements and effective technical assistance, indicating a commitment to enhancing the customer experience.
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Great quality equipment for the price. Highly appreciate the help from the technical support team in setting up the camera. My first impression of Lumina is of a company that really cares for its customers.
I'm upgrading to Lumina's 4k system. Their website provided a wealth of information and when I contacted the customer service they were prompt and knowledgeable, never pushy. Yet to receive the product, so I may be updating my review pretty soon.
Great shopping experience with Lumina. All the information about the product was easily available online. I received the product just as promised. Haven't tested it properly though but so far I have been extremely happy with everything.
Quick and secure ordering. An affordable system when compared to other suppliers for 4k cameras. Comes with additional AI features.
I faced a technical issue with the unit. My email was answered the very next day and everything worked out perfectly after I followed through. My experience with Lumina has been outstanding so far.
Extremely helpful and professional customer service. I love these guys and I would definitely recommend them to anyone looking for a great 4k camera.
My questions were answered promptly and there was no pressure to purchase the product. However, I still recommend there should have been a bit more explanation about the product features.
Good quality 4k cameras and extremely helpful and knowledgeable staff. It wouldn't be an exaggeration to say their customer support is one of the best I've experienced lately.
The cams have been solid and their post sale tech support really impressed me. They not only helped us with installation but are always willing to rectify the software related issues when required.
So far so good with Lumina 4k cam. I just installed my new unit. Great quality equipment. Overall performance is satisfactory so far but I have yet to test its full potential.
My camera arrived swiftly. Everything worked and was linked as expected. The picture quality is excellent. Love the smart features, especially background blurring. Thank you.
My 4k camera arrived a little late but I was kept informed by the customer service. Installation was a breeze and I instantly fell in love with the amazing picture quality and impressive AI features. Thank you.
The customer support representatives were knowledgeable about the product. They explained everything in detail and remotely guided me through the installation. I have been using the cam for almost a week and I am very happy with it.
Excellent Service From Purchase through Set-up. The reps were knowledgeable about the product and walked through the set-up via remote explaining as they progressed. Better than I expected.
I have purchased two 4k cameras so far from these guys and had the tech support set them up and optimize for me both times. I had an incredible experience with Lumina.
I contacted the customer support at Lumina to clarify certain things and they provided me with correct and timely information, allowing me to complete my online transaction. My cam arrived in a timely manner and it's working flawlessly. Amazing experience dealing with this company.
Looked up an intelligent 4k camera that would be compatible with my Macbook as well and Lumina pulled through! Couldn't be happier!
Excellent customer service. They answered all my queries in a polite manner and thoroughly explained to me how a 4k system could drastically improve the user experience. I've been using the product for almost a week and am very happy with it.
Installed Lumina 4k units in two separate businesses and we have been completely satisfied. Their customer service has also been very helpful.
Great team at Scalable Press, always willing to help and come up with amazing offers to help our business. We have been working with different suppliers in the past but not anymore. I definitely recommend them.