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GetluminaReviews 363

4.0

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Getlumina Reviews Summary

Lumina has cultivated a strong reputation for its high-quality cameras, praised for their impressive features and user-friendly design. Customers frequently commend the knowledgeable and responsive customer service, particularly in addressing inquiries and providing technical support. While most experiences are positive, some users reported shipping delays and minor software glitches, though communication from customer service helped alleviate concerns. Overall, the sentiment leans towards satisfaction, with a notable appreciation for the continuous software improvements and effective technical assistance, indicating a commitment to enhancing the customer experience.

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California
1 review
0 helpful votes
Follow Constance R.
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Great quality equipment for the price. Highly appreciate the help from the technical support team in setting up the camera. My first impression of Lumina is of a company that really cares for its customers.

Date of experience: March 8, 2022
Texas
1 review
0 helpful votes
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I'm upgrading to Lumina's 4k system. Their website provided a wealth of information and when I contacted the customer service they were prompt and knowledgeable, never pushy. Yet to receive the product, so I may be updating my review pretty soon.

Date of experience: March 8, 2022
Georgia
1 review
0 helpful votes
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Great shopping experience with Lumina. All the information about the product was easily available online. I received the product just as promised. Haven't tested it properly though but so far I have been extremely happy with everything.

Date of experience: March 8, 2022
Pennsylvania
1 review
0 helpful votes
Follow Nina B.
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Quick and secure ordering. An affordable system when compared to other suppliers for 4k cameras. Comes with additional AI features.

Date of experience: March 8, 2022
Florida
1 review
0 helpful votes
Follow Stella J.
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I faced a technical issue with the unit. My email was answered the very next day and everything worked out perfectly after I followed through. My experience with Lumina has been outstanding so far.

Date of experience: March 7, 2022
Nebraska
1 review
0 helpful votes
Follow Marian O.
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Extremely helpful and professional customer service. I love these guys and I would definitely recommend them to anyone looking for a great 4k camera.

Date of experience: March 7, 2022
Pennsylvania
1 review
0 helpful votes
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My questions were answered promptly and there was no pressure to purchase the product. However, I still recommend there should have been a bit more explanation about the product features.

Date of experience: March 7, 2022
Connecticut
1 review
0 helpful votes
Follow Tonya R.
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The camera is simple to use and has amazing features. Their customer service is also fantastic as they have been very helpful throughout. Thank you very much.

Date of experience: March 7, 2022
New York
1 review
0 helpful votes
Follow Josephine P.
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Good quality 4k cameras and extremely helpful and knowledgeable staff. It wouldn't be an exaggeration to say their customer support is one of the best I've experienced lately.

Date of experience: March 3, 2022
Texas
1 review
0 helpful votes
Follow Alexa S.
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The cams have been solid and their post sale tech support really impressed me. They not only helped us with installation but are always willing to rectify the software related issues when required.

Date of experience: March 3, 2022
Maryland
1 review
0 helpful votes
Follow Lydia D.
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So far so good with Lumina 4k cam. I just installed my new unit. Great quality equipment. Overall performance is satisfactory so far but I have yet to test its full potential.

Date of experience: March 3, 2022
Massachusetts
1 review
0 helpful votes
Follow Piper G.
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My camera arrived swiftly. Everything worked and was linked as expected. The picture quality is excellent. Love the smart features, especially background blurring. Thank you.

Date of experience: March 3, 2022
North Carolina
1 review
0 helpful votes
Follow Mitchell H.
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My 4k camera arrived a little late but I was kept informed by the customer service. Installation was a breeze and I instantly fell in love with the amazing picture quality and impressive AI features. Thank you.

Date of experience: March 1, 2022
Texas
1 review
0 helpful votes
Follow Lynn V.
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The customer support representatives were knowledgeable about the product. They explained everything in detail and remotely guided me through the installation. I have been using the cam for almost a week and I am very happy with it.

Date of experience: March 1, 2022
Michigan
1 review
0 helpful votes
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Excellent Service From Purchase through Set-up. The reps were knowledgeable about the product and walked through the set-up via remote explaining as they progressed. Better than I expected.

Date of experience: March 1, 2022
Texas
1 review
0 helpful votes
Follow Lauren G.
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I have purchased two 4k cameras so far from these guys and had the tech support set them up and optimize for me both times. I had an incredible experience with Lumina.

Date of experience: March 1, 2022
Alabama
1 review
0 helpful votes
Follow Arnold D.
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I contacted the customer support at Lumina to clarify certain things and they provided me with correct and timely information, allowing me to complete my online transaction. My cam arrived in a timely manner and it's working flawlessly. Amazing experience dealing with this company.

Date of experience: March 1, 2022
California
1 review
0 helpful votes
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Looked up an intelligent 4k camera that would be compatible with my Macbook as well and Lumina pulled through! Couldn't be happier!

Date of experience: February 28, 2022
Pennsylvania
1 review
0 helpful votes
Follow Darlene L.
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Excellent customer service. They answered all my queries in a polite manner and thoroughly explained to me how a 4k system could drastically improve the user experience. I've been using the product for almost a week and am very happy with it.

Date of experience: February 28, 2022
North Carolina
1 review
0 helpful votes
Follow Bertha B.
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Installed Lumina 4k units in two separate businesses and we have been completely satisfied. Their customer service has also been very helpful.

Date of experience: February 28, 2022

I definitely recommend them.
February 28, 2022
Previous review

Great team at Scalable Press, always willing to help and come up with amazing offers to help our business. We have been working with different suppliers in the past but not anymore. I definitely recommend them.

Date of experience: February 28, 2022