website thubmnail of Getlumina

Getlumina

How would you rate Getlumina?
grey star
grey star
grey star
grey star
grey star
Florida
1 review
0 helpful votes
Follow Kimberly S.
Unfollow Kimberly S.
Send Message
Share Review
Report Review

Delayed shipping but other than that everything has been amazing so far. Love the high resolution picture quality and the software is very easy to use. Customer service is also very helpful and friendly.

Date of experience: November 12, 2021
Massachusetts
1 review
0 helpful votes
Follow Oscar A.
Unfollow Oscar A.
Send Message
Share Review
Report Review

I backed this product and was immensely happy when I received it, especially, when so many backers were facing shipping delays. Did the product live up to the promise? On Mac, yes. On Windows, we don't know yet.

Date of experience: November 4, 2021
Texas
1 review
0 helpful votes
Follow Lynn V.
Unfollow Lynn V.
Send Message
Share Review
Report Review

The customer support representatives were knowledgeable about the product. They explained everything in detail and remotely guided me through the installation. I have been using the cam for almost a week and I am very happy with it.

Date of experience: March 1, 2022
Kentucky
1 review
0 helpful votes
Follow Tamara N.
Unfollow Tamara N.
Send Message
Share Review
Report Review

Customer service answered all of our questions prior to purchasing the camera and were never pushy. Everything worked fine and the unit was simple to install. After-sale assistance was even more impressive in helping us optimize the settings.

Date of experience: March 9, 2022
California
1 review
0 helpful votes
Follow Kaden R.
Unfollow Kaden R.
Send Message
Share Review
Report Review

Overall a great 4k camera. The pricing was excellent with impressive AI features. We are quite pleased with its performance so far and would strongly recommend Lumina.

Date of experience: April 5, 2022
Texas
1 review
0 helpful votes
Follow Gail J.
Unfollow Gail J.
Send Message
Share Review
Report Review

Had a minor issue with my order but it was rectified by customer service immediately. The cameras were exactly as advertised. High quality results, robust body and beautiful design. I'm extremely satisfied and will definitely recommend getlumina.com to anyone.

Date of experience: October 19, 2021
Louisiana
1 review
0 helpful votes
Follow Marjorie R.
Unfollow Marjorie R.
Send Message
Share Review
Report Review

Good quality unit with easy setup and blends in nicely with my Macbook. Shipment took a while to arrive that caused some disappointment but after checking the product quality I must say it was well worth the wait. Will definitely order another Lumina.

Date of experience: November 17, 2021
California
1 review
0 helpful votes
Follow Melinda J.
Unfollow Melinda J.
Send Message
Share Review
Report Review

Fantastic website with useful product information and demos. Easy ordering and very helpful customer service. Looking forward to receiving my 4k cameras. Thank you.

Date of experience: April 6, 2022
Minnesota
1 review
0 helpful votes
Follow Rhonda W.
Unfollow Rhonda W.
Send Message
Share Review
Report Review

Well-made product with impressive picture quality. However, I was irritated by bugs in the software initially. The good thing is they are patching them fast by releasing fixes almost every day. My overall shopping experience with getlumina.com has been excellent.

Date of experience: October 18, 2021
California
1 review
0 helpful votes
Follow Amber M.
Unfollow Amber M.
Send Message
Share Review
Report Review

Highly recommend them.
October 19, 2021

Great cameras, fair pricing and a knowledgeable and courteous customer service that puts the customers first. getlumina.com is one of the best online sellers I have dealt with recently. Highly recommend them.

Date of experience: October 18, 2021
California
1 review
0 helpful votes
Follow Enzo J.
Unfollow Enzo J.
Send Message
Share Review
Report Review

Amazing 4k cameras and the post sale support is even better. They helped me with installation and made sure everything was working perfectly through frequent follow-ups. You can't go wrong with these guys.

Date of experience: March 24, 2022
Pennsylvania
1 review
0 helpful votes
Follow Betsy A.
Unfollow Betsy A.
Send Message
Share Review
Report Review

I've purchased a couple of Lumina 4k cams and am quite pleased with the product build, picture quality and smart features. Their customer support team is also very efficient and dependable. Will happily buy another Lumina cam.

Date of experience: March 24, 2022
Pennsylvania
1 review
0 helpful votes
Follow Darlene L.
Unfollow Darlene L.
Send Message
Share Review
Report Review

Excellent customer service. They answered all my queries in a polite manner and thoroughly explained to me how a 4k system could drastically improve the user experience. I've been using the product for almost a week and am very happy with it.

Date of experience: February 28, 2022
California
1 review
0 helpful votes
Follow Matteo E.
Unfollow Matteo E.
Send Message
Share Review
Report Review

Considering other options on the market Lumina isn't a bad choice at all. Good quality hardware and excellent AI features. I had a few issues with the product initially and was quite frustrated when the company CTO himself spoke to me and resolved them. You don't get that kind of support elsewhere. I think I am gonna stick with Lumina and give them whatever time they need. Thanks.

Date of experience: February 4, 2022
Texas
1 review
0 helpful votes
Follow Georgia M.
Unfollow Georgia M.
Send Message
Share Review
Report Review

I'm upgrading to Lumina's 4k system. Their website provided a wealth of information and when I contacted the customer service they were prompt and knowledgeable, never pushy. Yet to receive the product, so I may be updating my review pretty soon.

Date of experience: March 8, 2022
California
1 review
0 helpful votes
Follow Andrea M.
Unfollow Andrea M.
Send Message
Share Review
Report Review

Very useful information about the specs and features of the 4k cams available on the Lumina website. Customer support is responsive and knowledgeable, ready to answer any questions and make honest recommendations for the product, even if that's a competitor brand, that best suits your requirements.

Date of experience: March 10, 2022
Massachusetts
1 review
0 helpful votes
Follow Allen A.
Unfollow Allen A.
Send Message
Share Review
Report Review

We've been using a Lumina camera for over two months and are completely satisfied with it. We will never switch to anything else and also recommend it to everyone.

Date of experience: April 11, 2022
New York
1 review
0 helpful votes
Follow Monique J.
Unfollow Monique J.
Send Message
Share Review
Report Review

Amazing team.:+1:
January 22, 2022

Whenever I encounter a problem with the camera software, I reach out to the customer service and they take care of it right away. They have literally walked me through step by step to get my camera running smoothly. Amazing team.:+1:

Date of experience: January 21, 2022
New York
1 review
0 helpful votes
Follow Melody M.
Unfollow Melody M.
Send Message
Share Review
Report Review

Lumina was recommended to me by a family member. The website provided comprehensive information on the specs and various product demos, allowing me to make an informed decision about the purchase. I can't wait to try it for the first time.

Date of experience: March 10, 2022
Tennessee
1 review
0 helpful votes
Follow Heidi C.
Unfollow Heidi C.
Send Message
Share Review
Report Review

The 4k camera was well described and reasonably priced as well. Arrived in nice packaging and equipped with all useful accessories including a cool snap on privacy cover. Made with good quality aluminum and has slick trendy looks. Top notch!

Date of experience: February 11, 2022

Overview

Getlumina has a rating of 3.5 stars from 363 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getlumina most frequently mention customer service, tech support and picture quality. Getlumina ranks 4th among Camera sites.

service
2
value
3
shipping
3
returns
2
quality
3