Getlumina

I bought a camera with the discount offer, which was cheaper than most other similar products and received it pretty quick. Setting it up was easy without having to contact the tech support. Great first experience with Lumina.

Had a bumpy ride with Lumina. Even after I got the product I got frustrated with installation and all but after a few days of use I think I made the right choice by sticking with these guys. Unit is good quality, shipping delays were inevitable because of the overall situation and as far as software bugs are concerned they are releasing new fixes almost every day. I have been backing new products for a while and to be honest I was mentally prepared to support the product with teething pains as well.

Set-up and installation was getting a little frustrating for us but when we reached out to the support team they promptly responded and took care of everything. We have been using the cam without any issues and our experience has been wonderful.

Product arrived a month late, did not work as advertised and was told future updates should correct the problems. Would not work with latest Mac update (Monterey). Was told I could return for refund. I returned. No refund. Now I have to fight with my credit card company to get my money back. NO customer service response on request for refund. Stay away from this product. I suspect the other five star reviews are fake.

I have purchased two cameras so far and luckily I haven't experienced any of the issues as some of the reviewers on here or probably I am not a pro level user. My questions were also answered promptly by the customer service, both before and after the purchase. My rating is 5 stars!

Perfect camera for our needs. Very knowledgeable customer service. Competitive pricing. Delivery took a bit longer than expected but considering the product quality for the price the delay was still worth it.

Customer service was outstanding. They promptly responded to my questions and helped me throughout the process, right from order placement to shipment tracking and final installation/optimization. Overall, I'm pleased with my experience.

First time dealing with Lumina was a delightful experience. Sales support explained to me how this camera was tailormade to cater for my needs. They shipped it in a timely manner as well. Using it for over a week now and I am very satisfied.

Our experience with these guys has been good. They helped us a lot to complete our installation and on a live call adjusted the settings to best suit our specific needs. The camera is great, software not so great though but hopefully the upcoming update will rectify everything.

My questions were promptly answered by courteous and knowledgeable customer service reps. I interacted with various levels of support staff and no one ever pushed me to buy the product. With all the information they provided me, I was able to make a sound decision about purchase. I received my camera last Thursday and I am very happy with it.

The information on their website was fantastic and the sales staff promptly responded to all my questions. I ordered four units in total but received only two. When I reached out they swiftly rectified the issue in their system and sent the remaining cameras. A good product and excellent customer service.

Very professional staff. They were very helpful and had all the product information at hand when I needed it. Because of their insightful expertise I was able to make the right decision very quickly. Thank you.

Great initial support and frequent updates throughout the shipping delays. Camera is working great so far and software updates are very helpful. Haven't needed any additional support yet but I am confident if I do, the team will be there to help me out.

This camera performs much better than I expected. It looks great as well. I have been using it for quite a few days and haven't experienced any issues other than those that were my own fault. Overall, a great experience.

Great pre and post sale support. Answered all my questions and never pressured me to buy the camera. Instead they warned me of possible shipping delays and software updates. Very honest people to work with.

This is my second time ordering from Lumina. The cameras and equipment are top quality. And their tech support is amazing as well, responding quickly and answering all questions related to setup and AI features.

I bought two cameras but unfortunately there was a problem with one of them. The staff was quick to respond and offered me the options to get a refund or replacement. I opted for the latter and received my second cam yesterday. Very impressive customer service.

My Lumina camera system has to be one of the most painless purchases I've ever made. They promptly responded to all of my queries and kept me updated during the frustratingly late delivery. The cameras are truly upscale and slick. I hope they will be equally good in performance.

They made shopping easy for me with the product demos and technical specifications posted on their website. When I received my camera it was in perfect condition. I have been using it for ten days now and am very happy with it.

Went through customer reviews after I made up my mind to purchase this product. Some people have spent days writing negative stuff about it and that made me suspicious about the veracity of those reviews because I understand how difficult it is to launch a new product against established competition. Guys, I did only two things. First I watched the demo on their website to check if the video quality was good enough and I really liked it. Then I purchased the product and compared the quality I was getting with the demo and to my amazement the quality of the actual product was even better. I am so happy I purchased Lumina and I'll buy it again without hesitation.