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Genuine Replacement Parts Reviews Summary
Genuine Replacement Parts has a rating of 4 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.
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The part was an exact match to my dryer and it was difficult to find, so using this site was helpful.
Excellent customer service! I ordered a part at a very good price, but I mistakenly thought I had an issue with the part. Both a customer service rep and a warehouse manager followed up with information that allowed us to install the part successfully and get the ice maker back on track. Great customer support, I would absolutely order from Genuine Replacement Parts again!
I purchased a door shelf bin basket for my Kenmore EIite refrigerator on July 16th 2020 online. Total order was $39.08 including shipping and tax. I noticed wrong part number and called them back immediately the next day for them to adjust the order with correct part but was told the order has already been processed and to simply return the package back to them for the replacement. They said not to refuse the package (I should have). When I called to inquire about return package procedure, I was told I have to pay for shipping the item back to them (this cost me additional $23). I returned the package on 07-23-2020 and they received it on 07-28-2020. Their policy states they will inspect the item and issue a refund within 15 days. Never got my refund or any communication from them so I sent an email on 09-23-2020 to inquire about my refund. Customer care department replied they will process a refund in the amount of $26.56 as they do not refund the original shipping cost plus they are now charging me 25% restocking fee. What a scam. Had I not contacted them, they would never have refunded anything to me. Never buying anything or recommending anyone from purchasing anything from them.
Very easy and very quick to find and order part.
The company shipped my parts and the parts where not the correct parts for my item. I was disapointed when I was told that the parts paid for had to be returned to me and not refunded because of damage. Upon calling I was told that the carrier may have damaged the part. However, once discussed the company provided me with a full refund and was fair in doing so. The customer service team when I requested a call via email was very prompt in thier response to me and I was extremly happy about that. Thanks for your time and thank you for resolving my issue with the company!
According to GRP, "They have redesigned this part, so it does look different, but it is correct according to Electrolux."
It is not correct per my appliance and they will not accept a return/refund because, "it looks like this item is not eligible for a return since we do not process returns under $30.00."
WTF!
That means they can always ship to you the wrong part when its under $30 and you can't do anything about it. You will be out $30, and they just made a profit!
Quick & Easy? Delivery was slow as I'm currently waiting on another component. I wish ther was the ability to track the orders.
Tried to cancel next day after ordered already had been ship
Company informed me that after I received part to call back and they would tell me what to do to returne
I called the day received because of virus they informed me they was not working so I sent email and haven't heard back yet
I received the replacement bowl just a few days after placing the order. Very impressive since it was over a holiday weekend. It was a replacement bowl for a food processor I would definitly recommend
Exact replacement - perfect
Very pleased with genuinereplacementparts.com. Pricing was the best on the web. Ordering was easy. The part was well packaged and hopefully will fit as well as it looks. Thank-you genuinereplacementparts.com.
The price and product were reasonable
Best prices I could find, and looking for parts is the easiest I've found, just type in the model number and all the parts are listed by location and name and shown by number in the diagrams, so easy, thanks.
Good service
So easy and convenient to use!
Would order again
On time delivery part works great
Easy to find what I wanted. Glad you had it for me.
The washer transmission was exactly what I needed. It fit correctly and I had the washer up and running quickly.
The fairly long clear plastic deli bin replacement cover for my LG refrigerator was packaged very well to protect it, and was received in perfect condition. It is factory original as described, fits perfectly, and works correctly.
Fast shipping, excellent product, can't beat their prices! What else is there to say? The next time I need appliance parts this is the place I'm going!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members