Genuine Replacement PartsReviews 10,768

Immediately after ordering a part, I realized it would not work. Tried to cancel the next morning. Was told I could not cancel but could return. Had to jump through several hoops to get an RMA number. Had to send 3 sets of pictures. Finally got RMA. Paid for shipping and had to wait 3+ weeks for refund which included a Restocking Charge. Even though their Web-Site states that Restocking Charges are rarely charged. If you can avoid these folks... DO IT!

I ordered a replacement coil for my Jenn-Arie range. When I installed it, it started to smoke and spark. I immediately shut off the oven and sent an email explaining what happened. They sent me a new replacement. When my coil first went out, I scheduled a tech to come fix it but it was going to cost $109.00 just for the Sears tech to come out and it would be three weeks. So I planned to get the part and cancel the tech appointment. When the new element seemed faulty, I let him come on out. He said I got grease from my fingers on the coil and that caused the smoke and sizzling. When that burned off, the coil worked fine. GRP let me keep the second coil and asked no pay even though I offered. They were good to answer my emails quickly through the whole episode. I do recommend them!

Ordered parts per all the descriptions and part numbers for my model refrigerator and the bins came and didn't fit (different latch) and they were smaller than original part. I had to send pictures to them regarding the parts and when I got the OK to return parts I had to send them UPS that cost $48.00. I was in communication via email letting them know the parts were returned and then I noticed they weren't going to refund the total amount of my purchase and in addition charged a re-stocking fee. End of the day I ended up spending an additional $69.00 between shipping fees and restocking and have nothing to show for it. Beware.

We decided to use Genuine Replacement Parts to order new upper and lower racks for our Maytag dishwasher. We looked at reviews which were mostly positive. Their website is easy to navigate with clear pictures of the replacement parts. Their prices were the best that we could find doing an internet search.
We were shipped the wrong racks. We contacted the company via email after having no luck connecting on the phone. They do recommend using emails to resolve problems. It took about two days for a customer service representative to answer our email, however, once they did they were most attentive and our issues resolved completely. Excellent customer service! Highly recommend this company!

I ordered a $200 dish rack in May and when it arrived it did not have wheels. I sent it back per the instructions and company could not locate package. I called over 6 times and have sent emails as well. I requested for a manager to call me back several times and now it's almost November and no refund has been issued nor has management returned my call. My last interaction was with Toni and I explained my frustrations and she said " what do you think I can do if I'm on the phone with you and "you are tying up my phone line." She then closed my claim and emailed me saying nothing can be done. Still haven't heard from management. Very unprofessional and rude. I will never ever recommend this company to anyone!