Genuine Replacement Parts

After finding out that my order could not be stopped before it was shipped even though they were closed I was emailed at least three times by customer service what the procedure was in order to qualify for a refund after a restocking fee of course. Box in which item was shipped had to be the return box and could not have any blemishes, writing or tape on it that would distract from re-selling item. You need to acknowledge in writing that the item has not been installed or used. You have to pay for shipping and a restocking fee. Once they receive the box, they will inspect it and determine if you in fact met all the criteria spelled out in their instruction email. Since I had just mailed a box weighing at least 30lbs to Newport Island New York, same size box and it cost $12.50 I figured might be even less because it was about 3 lbs., but I was okay with the same. I was shocked to find out that it would cost $37.+ to return plus the restocking fee. The item cost less than the shipping alone... UPS indicated that it was because of the location it was going to. Well, now that is interesting, obviously GRP knows that they will not get any returns because they certainly are aware of shipping to the location, they chose for it to go which must be a massive commercial hub of some sort. Bottom line here is that I will never do business again with these people, they certainly are not out for any kind of customer support and consequently repeat business.

BEWARE PEOPLE WHEN BUYING FROM THIS VENDOR. THEIR WEBSITE CAN BE MISLEADING SOMETIMES WHEN IT COMES TO WHAT IS INCLUDED ON WHAT YOU ARE PAYING FOR ON TOP OF THAT THEY DONT HAVE ANY OTHER SHIPPING OPTIONS BUT THE ONE DAY SHIPPING WHICH YOU HAVE TO PAY OUT OF YOUR POCKET AFTER TAXES WERE ADDED. IN THE END YOU MIGHT END UP LIKE ME THAT I PAID ABOUT $33 FOR JUST A PIECE OF TOUCH PAD STICKER NOT THE PANNEL OR THE CLOCK ITSELF. IM VERY DISAPPOINTED AND IN ORDER TO RETURN THIS ITEM YOU HAVE TO PAY FOR A RETURNING FEES WHICH DOESNT MAKE IT WORTH BOTHERING.

Found parts needed listed on GRP website. Ordered and received quickly. Turns out the part listed is a substitute from the manufacturer and it would not fit correctly. I had to then get the parts locally at Tribble's Appliance Parts. I took the old part and the part from GRP and they confirmed that it would not work. I sent the parts back to GRP as per their emailed instructions and was emailed that they were not going to refund for the opened part. Now I'm out the cost of the wrong part and shipping it back, plus the cost of the parts I had to buy locally in order to do the repairs. Even though the mistake was totally the fault of their website information, and the substitution of the part by the manufacturer, the customer service rep would only refund for the unopened part. Obviously not a company I would recommend or will ever do business with again. BEWARE, DON'T get your parts from GENUINE REPLACEMENT PARTS (GRP).

This company has extremely poor customer service after sending me the wrong part. Wouldn't even look at the picture of the wrong part I sent them. Hung up on me after asking to talk with supervisor.

HOME DEPOT 60 DOLLARS CHEAPER,SAME PART, PART WELL PACKAGED BUT SCREWS TO ATTACH GAUGE FACEPLATE TO MANIFOLD THREADS TOO BIG, FIT ORIGINAL MANIFOLD THREADS ON NEW MANIFOLD SMALLER THAN ORIGINAL, SO NOW I HAVE TO FIND SMALLER SCREWS OR BUY A TAP TO MAKE THREADS BIGGER. REPLACEMENT PART SHOULD HAVE SAME THREAD SIZE

Easy to find the perfect part and the stocks are high. Delivery is in nano seconds and the item is well packed, highly recommend them for all your needs

Great experience and pictures with description aided in finding the correct parts. Well packed ensuring perfect condition of product. Quick shipping.

Quality parts and really fast shipping! The website made it easy to find what I needed: just typed in the dishwasher model number and was able to keyword search for the parts.

I was able to find the right part for my refrigerator quickly on their site and at the best price of any of the other retailers I checked. I highly recommend them for replacement parts.

Good prices and reasonable shipping costs for hard to find parts, and it was shipped in a timely manner. I received it in a reasonable amount of time and am very satisfied with their service!