Genuine Replacement Parts

I purchased a control board for my washing machine, gave the correct model number and they sent me a part that is not the same shape or size of the original part and they insist that the part is compatible as per the manufacturer of the part. Their name is genuine replacement parts but they are not sending genuine parts. They are refusing to give a full refund and are insisting that it is compatible even though the appliance repairman said the part is absolutely not compatible. DO NOT ORDER PARTS FROM THEM

Put my model # into Google, GRP came up, I added my needed part for my model # and the item was here in one day. Incredible in today's market and any other time. So refreshing. Thank you

Hello all,

Please read before you order anything from Zappz.com

Our daughter's washer machine timer if on the fritz... so in searching for the part via the internet I noticed Zappz was offering (Part #*******) for $108.89 with free shipping so I ordered it. The very next day I received an email back from the company telling me they had a price glitch and they cancelled my order and are refunding my credit card. They also stated if I wanted to reorder at the correct price they did have the timers in stock and would ship right away.

Wow - they CANCELLED my order! I went back on their website to see how much they raised the price it went from $108.89 to almost $130.00 so I wrote them an email back asking them to honor their original price point and not to cancel my order. I did not receive any responses. I then went back to their website and started a "Chat session" with one of their customer service agents - let her know of my order issue and asked if they would honor the original price she stated they couldn't. I said well that it terrible that her company will not honor a price they had displayed on their website and customer should not be held responsible because of a glitch in their system.

We did order the part from another company happily and even paid more... I would never recommend doing business with this company they are not customer focused!

Regards,
Timer Trouble

My advice to anyone looking for a part for their washer is to stay far away from this company. I originally ordered a capacitor for my washer on my own from GRP. When it arrived it was a lot bigger than the one I had in my washer. So I called GRP and asked them if this part I ordered was right. They said it wasn't and gave me a new part number to order. I placed this second order and when it arrived it was the same capacitor as the first one. So another representative gave me another part number to order for my third order. But after placing this third order I was able to figure out on my own that the first part I ordered was right. I then quickly cancelled this third order.

I installed the first capacity on my washer, and it was indeed the correct one. So why did their representative tell me it was the wrong part when I called? I then shipped the second order back. Cheyenne, a lead in the office, is now telling me they are going to charge me a $5.00 restocking fee and she is refusing to cover my return shipping cost of $10.15. Whose fault was it? The frustrating part of all of this is the fact that their representatives were the ones giving me all the wrong information. Plus look at how much time I have wasted with all of this!

So again my advice is to look for a parts company who places a high value on great customer relationships, who will give out correct information, and puts customers' needs first!

LG Control panel had delaminated on my 3 year old LG Refrigerator. Ordered the exact LG control panel Genuine Replacement Parts. Arrived on time and with YouTube instructions, refrigerator looks like new again.

The item is too small. I put the serial number in and the item sent was not the right fit. I need a refund.

They had the parts in stock, they shipped quick, and the parts arrived lightning fast. The parts were OEM and fit as they should. I would definitely order from again.

I ordered 2 parts on a Friday, on Monday morning I checked to see if parts had been shipped and they had not been shipped yet, but being processed so I told them I would like to cancel order. They E-mailed me back saying that packaged would still need to be shipped so when I received I could send back and they would inspect and return. When I received package I did not even unpack just immediately took to post office and sent back which I paid for the return freight. So when they received the package 3 days later it took them 10 days to refund my money less a restocking fee. They could have stopped the whole deal before it ever shipped. MY BAD kI SHOULD HAVE READ REVIEWS ABOUT THIS COMPANY.

Only issue was it didn't ship untill 2 days after i ordered. On line stated I would receive Thurs. But didn't arrive till Monday.