I received (2) drawers when I only ordered (1). Been waiting for a return document to send the drawers back. Can someone assist?
I did receive the part but it don't fit in my microwave even though that they say it does before I Purchase it, and i did not like the fact that I can not return it to get my refund back just because the price is under $30 so now I am stack with a part that I don't need.
I've used them several other times. They are a pleasure to work with, have the parts in stock, and ship quickly. Will use them and recommend them again.
Their return policy is criminal. I attempted to return my unused item and they said they do not accept returns. I am astonished that they're still in business.
Ordered a part for $140. They charged my credit card. I just contacted them and they said they emailed me telling me their price was wrong and they were cancelling the order. No email ever received. The part is actually $250 and they won't honor the price OR CHANGE THEIR WEBSITE TO REFLECT THE TRUE PRICE. Customer service was VERY rude. I've contacted my credit card company because they haven't refunded my money.
DO NOT SPEND YOUR MONEY ON THIS COMPANY! THEY SCAM YOU ON RETURNS! THE CUSTOMER SERVICE REPRESENTATIVE CHEYENNE WAS VERY RUDE AND UNPROFESSIONAL THEY DONT NOT HELP YOU WHATSOEVER! DO NOT BUY FROM THEM
Our order arrived promptly and the replacement part fit perfectly. We are very pleased and will certainly order from you in the future if we need additional parts for our refrigerator.
GRP, shipped the wrong part. I sent pictures of the part and my refrigerator model. It has been over a week, they still have not resolved my issue. Also, the part looked used! Poor customer service!
Ordered replacement for broken Samsung refrigerator door bin. Order placed and bin received within two days.
Fast delivery of original replacement timer for dryer. Installed within 20 min. Dryer back in service.
I placed my order late in the evening and the parts arrived in two days! Site was very easy to use and check out was a breeze.
I am disappointed with the cap. It is not as thick and the original cap and there is a chip in it. But I have been so busy did not take the time to notify the company for new replacement.
They refuse to pick up their telephones or respond to an email concerning a damaged GE Part# WB28X******* Ignitor Glow Bar. Both my husband and I emailed them pictures of the damaged part they sent me and we got absolutely no response from this company. They ignored both our phone calls and emails. We are now asking for a refund and we can not even get through to the company to get the refund. They will not allow you to return an item without a RAM#. However since they do not answer there phones we can not get a RAM# to return the broken part they send us. This company are sheer crooks to say the least. Sad excuse for a company who should be backing up the parts they sell to you. IF I COULD GIVE THEM MINUS 5 STARS I WOULD HAVE!
Very pleased with the service, promptness and most important the right part number and quality of product. Highly recommend your services for someone in need of Genuine GE Replacement Parts.
I was able to locate a washer agitator for my old Maytag washer here at GRP. The price was great, shipping was timely. I now have a washer I can use again! Thank you!
Offers replacement parts for many models and I was pleased that my dryer model was on their list. Parts came as described and worked perfectly. Thanks for being an option to buy reputable parts from.
DO NOT USE GENUINE REPLACEMENT PARTS! UNLESS YOU ENJOY FEELING LIKE YOU HAVE BEEN RIPPED OFF. THIS IS AN ONLINE PARTS COMPANY FOR APPLIANCES AND OTHER ELECTRONICS THAT DOES NOT ACCEPT RETURNS IF YOU OPEN THE PACKAGE,,, EVEN IF THEY SEND YOU THE WRONG PART. THEY ARE A COMPANY THAT HAS CRAFTED LOOPHOLES IN THEIR BUSINESS STRUCTURE DELIBERATELY DESIGNES TO SCREW YOU! YOU HAVE BEEN WARNED.
Easy to order, the part arrived on time and is as described. An easy install and saved me tons, the repair service wanted $200 plus $80 minimum for parts just to show up! Just DIY
The part was a direct bolt on OEM replacement. I received it in a very timely manner, and the fit was perfect.
Overview
Genuine Replacement Parts has a rating of 4.6 stars from 10,761 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 127th among Appliance Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members