After finding out that my order could not be stopped before it was shipped even though they were closed I was emailed at least three times by customer service what the procedure was in order to qualify for a refund after a restocking fee of course. Box in which item was shipped had to be the return box and could not have any blemishes, writing or tape on it that would distract from re-selling item. You need to acknowledge in writing that the item has not been installed or used. You have to pay for shipping and a restocking fee. Once they receive the box, they will inspect it and determine if you in fact met all the criteria spelled out in their instruction email. Since I had just mailed a box weighing at least 30lbs to Newport Island New York, same size box and it cost $12.50 I figured might be even less because it was about 3 lbs., but I was okay with the same. I was shocked to find out that it would cost $37.+ to return plus the restocking fee. The item cost less than the shipping alone... UPS indicated that it was because of the location it was going to. Well, now that is interesting, obviously GRP knows that they will not get any returns because they certainly are aware of shipping to the location, they chose for it to go which must be a massive commercial hub of some sort. Bottom line here is that I will never do business again with these people, they certainly are not out for any kind of customer support and consequently repeat business.