Ed P.

After finding out that my order could not be stopped before it was shipped even though they were closed I was emailed at least three times by customer service what the procedure was in order to qualify for a refund after a restocking fee of course. Box in which item was shipped had to be the return box and could not have any blemishes, writing or tape on it that would distract from re-selling item. You need to acknowledge in writing that the item has not been installed or used. You have to pay for shipping and a restocking fee. Once they receive the box, they will inspect it and determine if you in fact met all the criteria spelled out in their instruction email. Since I had just mailed a box weighing at least 30lbs to Newport Island New York, same size box and it cost $12.50 I figured might be even less because it was about 3 lbs., but I was okay with the same. I was shocked to find out that it would cost $37.+ to return plus the restocking fee. The item cost less than the shipping alone... UPS indicated that it was because of the location it was going to. Well, now that is interesting, obviously GRP knows that they will not get any returns because they certainly are aware of shipping to the location, they chose for it to go which must be a massive commercial hub of some sort. Bottom line here is that I will never do business again with these people, they certainly are not out for any kind of customer support and consequently repeat business.

Very recently I attempted to purchase an item that I saw on
OfferUp. I only have had one other
Experience with this website as a purchaser. Previously there wasn't a problem
I believe because both of us knew what and where to go to make it happen which
Was local. When I attempted this time to
Purchase something it was an entirely differently reality. First off I was buying something that needed
To be shipped from out of state. I
Decided to go ahead and use the service offered on the site, big mistake. I paid the amount plus shipping required and
Then everything went south. The seller
Who apparently had no previous experience on the site indicated that he was
Notified that he would eventually be paid $4.00 less than his sell price. I tried to explain that it was the charge for
Shipping but no dice; he said he wanted his money. I thought big deal, $4 I'll be glad to pay it
If he will just send the item which I needed for a Christmas gift. I ended up paying him through Paypal the $4.00
Amount he wanted. He said I still don't
Have my money. I explained that he
Needed to send the item and then after I get it they will pay him. I couldn't put him at ease so realizing that
If he didn't send it after 5 days they would cancel and give me my money back
Through my credit automatically I told him that I would send the balance
Through papal. He agreed and I paid and
He shipped the item which I have. What
He did, which I didn't realize was, he used the tracking and shipping label
Provided by OfferUp. OfferUp used the
Tracking no. And knows there was an item sent but now will not pay the seller
For some reason. So I paid through
Paypal and also OfferUp using my credit card and I received one item and paid
For two. I have contacted OfferUp
Numerous times without any success. They
Cannot or will not just send him the money at which time he has agreed to
Reimburse me.

As I suspected and have read from other reviews either
OfferUp is on its way out of business or their employees are so inebriated that
They cannot keep up with what is going on. They have terrible customer service. Suggestion for those who continue to use
OfferUp, do not use their shipping service, do not do anything that requires
Customer support. Try and buy stuff
Within driving range if at all possible and good luck, you'll need it.