Recommend them for product performance. Only concern was length of time to get product after thought paid extra for quicker delivery. But works great.
Yes, we received our order within a few days, and to our delight, the shelves fil our refrigerator door perfectly. Thank you so much
Exact part I needed for my fridge. Arrived in a fast timely manner and well packaged. Excellent customer service and thanks for following up.
Outstanding for a first time user of your site. The information required
Was simple and easy to understand, which made for a enjoyable experience.
The title says it all... and the item was well packaged. Easy to find product on website and clear descriptions.
Errible On-Line Experience
- No confirmation of order
- Should have shipped Monday - has it shipped? - Now day #3
- Credit card charged
- Fulfillment Center (phone Rep) says GRP does not confirm orders or send email when shipped and does not send tracking information
- Seems like I am dealing with a person working in their garage?
DO NOT BY ANY MEANS DO BUSINESS WITH THESE PEOPLE! I ordered a new OEM replacement compressor for my fridge and got a piece of junk that did not work. 2 different techs tried to install it and said it was a defective part. It looked like a used, returned part. Their customer service is a joke. They never answer or return their phone calls. They refuse to give a proper refund so now I'm gonna have to report them to the BBB and take other legal action to get my money back. I've read similar reviews about them on other sites so I'm sure this is the norm for them. HORRIBLE EXPERIENCE and a waste of time!
Purchased a lower tray for my Frigidaire dishwasher. Fast service and good quality but wrong colour. Not sure who's fault it is. Will send it back for an exchange.
Not having ordered before I was not aware of the return policy in VERY FINE print and with the high cost of things nowadays you would think they would have let me return the wrong part. But NO that's money on their pocket and they aren't out anything! Make sure you read FINE details because they will not return or replace under 30 dollars even if it's over 30 dollars after tax and shipping is added. Lesson learned! DO NOT ORDER FROM THIS COMPANY!
Fit perfect and saved me money from buying a new dryer. Watching a YouTube video and then buying the right part was helpful
I will NEVER purchase from this company again. Their return policy is bogus and they do not follow it. Sent me an LG part to my Kenmore fridge and can't send me a free label.
I am not happy with this company. I will not be using them again. When I went to check out, it said delivered by Thursday (see pic), but then they back out of this later by saying on ANOTHER part of this website, could take much longer. So how are we to depend on and trust the company to ship it out anytime soon and receive it soon enough to do anything! DO NOT DO BUSINESS WITH THEM!
I ordered a drain pump for my washer and it was easy and my part was supposed to be delivered on a Friday and Fedex said no Monday and GRP emailed me apologizing for fedex.
I did recieve the part on Saturday so it was all good.
I ordered a replacement icemaker for an old Maytag refrigerator. It was delivered as promised, fit and worked. I do not know how it could have been better.
I found the exact bulb for our older Jenn-Air oven here. It was at a good price, in stock and received it in about three days.
Thank You!
I ordered my part to get my oven working and it said it will arrive by a certain date. The day before I still had no tracking. Tried to call > No answer. Tried to live chat > not available. Emailed customer service that morning. Received an email that someone would get back to me shortly. No one ever responded. The "supposed" day of arrival, I requested a cancellation. Not over the phone > still no answer. Not over chat > still not working (during their business hours), but over email. I received 2 emails confirming cancellation. Called the following day to check on my refund. Someone answered the phone! Guess what. My item was arriving that day. But, I had already expedited shipped a new one from Amazon, because of this awful customer service. So, how do I return? Well, they keep the $7.99 shipping to arrive late to me (never got a shipping email), then they make me pay to ship back (promised a pre paid label, but sent me nothing), plus charge me a restocking fee. Basically the cost of the item... or more! This is the worst customer service I've had in a long time. Wish I would of read the reviews before falling down this rabbit hole. Their ship dates are a lie to get you to buy through them. They catch people in a time of need and then do not fulfill their promises, or help you out at all. If someone would have said it was arriving a day late, then I wouldn't have ordered a new part. We cook everyday and I need to get my oven working. Good customer service could have saved this whole deal.
Easy to install - all worked perfectly, I had the dish washer for some time now - works great but the front panel got the wear so the new one just make it like new.
Part, gasket, came with several kinks in it (bent). Doesn't fit good because of it.couldn't get the kinks out.
I easily found the exact part I needed for my dishwasher. It was delivered quickly and fit. I will use this company again.
Fast service & delivery of a hard to find part made fixing our appliance quick and easy. Saved us a lot of money.
Overview
Genuine Replacement Parts has a rating of 4.6 stars from 10,762 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 127th among Appliance Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members