• Genuine Replacement Parts

Genuine Replacement Parts

Overview

Genuine Replacement Parts has a rating of 4.36 stars from 92,859 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention model number, customer service, and ice maker. Genuine Replacement Parts ranks 1st among Appliance Parts sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 82.2%
Positive
245
Neutral
9
Negative
44
173
See all photos

What reviewers want you to know

Positive highlights

  • Even though I sent them the exact model number of my stove, they sent me a part that did not work.
  • Genuine Replacement Parts had the best price with shipping.

Critical highlights

  • Customer service was a complete failure in this case.
  • This company is a scam and their return policy is very bad.
How would you rate Genuine Replacement Parts?
Top Positive Review

“No problem with service”

Nanette T.
1/18/24

Everything was fine, ordering, having it shipped, receiving. Unfortunately, the part was not the right part for my computer, not their fault, and the return was equally easy through their support. Overall, I would shop with them again as they made the whole process easy and stressless.

Top Critical Review

“No returns accepted”

L J.
3/19/24

Company buys Google ads for part numbers that are not accurate (or even in the store) and will not accept returns of any kind if the part does not work if you open the box and attempt install. Very deceptive practice and components like this aren't like consumer electronics. Will never use again and advise all to look elsewhere for businesses that have better policies for the customer so you aren't left with a part you cannot use and bought from deceptive marketing.

Reviews (92,859)

Rating

Timeframe

Other

Reviews that mention popular keywords

model number (230) replacement parts (322) customer service (261) right part (136) part number (125) return policy (69) restocking fee (63) return label (15) credit card (28)
Thumbnail of user maureene85
4 reviews
1 helpful vote
November 14th, 2021
Verified purchase

This is the 2nd time I used this website to order OEM parts for my Kenmore Dishwasher. Both parts were electronic components. Amazingly satisfied. Easy to order parts, From order to delivered - was 4-5 days. If later than originally estimated, I received an email letting me know. Excellent company to deal with - especially in lite of COVID times. Part was well packaged and arrived in perfect condition. Will definitely do business with Genuine Replacement Parts again.

Products used:
OEM Kenmore Dishwasher parts

Value
Shipping
Quality
Thumbnail of user vernonh138
2 reviews
0 helpful votes
February 1st, 2024

Fit perfect and arrived on time. Great and fast customer service will do business again thank you G.P.P.

Service
Value
Shipping
Quality
Thumbnail of user steveng660
1 review
16 helpful votes
May 27th, 2020

I ordered an "OEM" temperature sensor for my Kenmore model *******3311 gas range and received a part that didn't fit. I tried calling and never got through. While on hold every 10 seconds there's messaging to try to get you to email their support department, and state that "our staff is dedicated to answering your questions as quickly as possible".
I tried emailing multiple times, zero response. Chat line during posted hours, nothing.

Beware of these guys is all I can say. Crap for customer service.

Thumbnail of user suryab14
1 review
2 helpful votes
May 13th, 2022
Verified purchase

I ordered GE Micorwave oven parts for specific model clearly. I receieved wromng parts. I sent email notice clearly stating the parts. But initial response from support team is not encouraging. They denied to accept the mistake and replied, wrong parts are ordered by me.
I gave clear pictures and photos including the order numbers with clear details. After four emails correspondance, finally they realised and sent correct parts and I installed.
With such a price for parts, proper customer support service is required, to resolve the mistakes. I spent lot of time on this issue, which is not necessary.

Tip for consumers:
Order carefully and alot sufficient time, in case you receive wrong item.

Products used:
Microwave oven parts

Service
Value
Shipping
Quality
Thumbnail of user lj313
1 review
0 helpful votes
March 19th, 2024

Company buys Google ads for part numbers that are not accurate (or even in the store) and will not accept returns of any kind if the part does not work if you open the box and attempt install. Very deceptive practice and components like this aren't like consumer electronics.

Will never use again and advise all to look elsewhere for businesses that have better policies for the customer so you aren't left with a part you cannot use and bought from deceptive marketing.

Tip for consumers:
Stunning to find a business that accepts no returns if a part does not work for you.

Service
Shipping
Returns
Quality
Thumbnail of user gregm1501
1 review
0 helpful votes
February 18th, 2024

Fit perfect and saved me money from buying a new dryer. Watching a YouTube video and then buying the right part was helpful

Products used:
Temperature gauge

Service
Value
Shipping
Returns
Quality
Thumbnail of user barbarap852
1 review
3 helpful votes
August 1st, 2020

I needed to replace gaskets for both of the refrgerstor door on a refrigerator that came with the house I bought 2 years ago. I searched on the internet and this company not only had the exact part number for my model Whirlpool the price was $50 - 90 less per gasket priced by others on line. It arrived earlier than expected, packaged securely and easy to install myself. Now my food will be properly cooled and I will no longer waste energy, which is additional savings.

Thumbnail of user salleed2
1 review
0 helpful votes
August 22nd, 2023
Verified purchase

The part arrived and in good shape even though the box was beaten up very badly. It, the panel was Easy enough to install, but required a special tool which could have been purchased through you? And included? It also would have been nice to have install specifics from you instead of from YouTube? I am still concerned that this part should have been recalled we have owned many microwaves in the past all of which have the same type of control panel and never have they ever stopped working like this one. We were warned when we purchased it to get an extended warranty because of just this problem. And I have several neighbors with similar ge microwaves that have the same issue. Thank goodness my husband is an engineer and had no problem with this install otherwise it would have been smarter and cheaper to buy a new one…. More trash to pollute our planet! This was a built in so it was more expensive to replace. And after it only being about 4 years old it seems that GE should be looking at why this part fails so easily and soon.

Tip for consumers:
You need to seriously look at the flaws in the design of this part! If this was built to fail, shame on you!

Products used:
Micro/ convection oven control panel

Value
Shipping
Quality
Thumbnail of user lisad3306
1 review
0 helpful votes
November 14th, 2023

This website was easy to navigate and helped ensure that I would receive the correct part. I have a door shelf in my refrigerator again! Thank you

Thumbnail of user sethj43
1 review
21 helpful votes
March 1st, 2021

My package was lost. I finally got through to GRP and the girl says that it's between me and UPS. That's just crap. I choose them because they offered the fastest shipping. I didn't choose how it was shipped. ( They Did) We are also business owners. If this type of thing happens. We reship no questions asked after verifying the shipment is lost. They should be taking this up with UPS and getting there customers part out ASAP. Obviously not a legit company. From all the negative post I have read. Sounds like the can't even afford return shipping if they send you the wrong part.

Thumbnail of user oscarv21
Oscar V.
2 reviews
1 helpful vote
August 16th, 2020
Verified purchase

I ordered a replacement stand for my TV. The problem is that it did not give you an option for an "A" or "B" leg. I thought the stand were universal then. I received the wrong leg. I received the "A" leg and should have had the "B" leg. It was a little over priced for a simple plastic leg that did not come with the screws either.
It was the following item LG Part# AAN******* Base Leg. Invoice #*******

Thumbnail of user angelof47
1 review
15 helpful votes
August 8th, 2020

We ordered a faucet replacement for our reverse osmosis water filtration system. They delivered the wrong part several days past due. It then took 15 emails, ten photographs and constant back & forth between several support agents in trying to get a refund. They made us jump through a ton of hoops for a $70 refund, not to mention we had to pay return shipping. No return label was provided.

Dont waste your time or money These guys are awful. Take your business elsewhere.

Thumbnail of user steved2083
1 review
0 helpful votes
February 8th, 2024

Website was easy to use. Found what I needed in minutes. My parts shipped fast and I received on the date indicated.

Thumbnail of user davidw3441
Dww
2 reviews
1 helpful vote
February 5th, 2021
Verified purchase

Ordered an OEM washer motor (not even stocked locally) at a great price including shipping. Online transaction was very straightforward with excellent GRP communication from order through delivery. Although very rare in my homeowner repair experience, the OEM part was defective. After exchanging a couple defect description and confirmation emails (including pictures) with GRP Customer Service (very courteous, prompt and professional), they took care of me and shipped a new motor at no cost to me the very same day. GRP is at the top of my appliance replacement parts suppliers.

Tip for consumers:
Warranty replacement of defective factory OEM part. Offered me either a full refund or a new part.

Products used:
appliance OEM parts

Service
Value
Shipping
Returns
Quality
Thumbnail of user samg966
1 review
0 helpful votes
February 10th, 2024

The inner tub I purchased from you will not accept the filter plugs I purchased to replace the white round filter that was on the bottom of the old tub. Either the tub was made wrong or it wasn't supposed to be made for the washer. It's a basic universal tub by whirlpool for multiple badges as they come down the assembly lines. First photo is the old tub with the large holes. Second is the new tub with the smaller holes.
Order numbers #******* and #*******.

Products used:
Inner tub

Service
Value
Shipping
Returns
Quality
Thumbnail of user jayd827
1 review
1 helpful vote
January 18th, 2023
Verified purchase

Ordered part. No further information until delivered, about 10 days to receive part from order date. I can't go that long with a residential appliance not working. I will consider other vendors going forward.

Thumbnail of user jwings333
1 review
0 helpful votes
December 23rd, 2023

The web site is very responsive without any extra stuff to get in the way of the search. Ordering is direct and efficient. The delivery was on time as expected. When the part was received, there was a slight difference in fit with original part. Customer service was easy to get a live person who helped with arranging return, followed up with email message with clear instructions for the return.

The overall experience would be an ideal model for any public facing corporation. Too bad so many companies fall so far short of this model.

Thank you!

Thumbnail of user jenng54
1 review
0 helpful votes
December 13th, 2020

I ordered a part for my washer a drain hose, after reading some reviews on here and other places I was super nervous when I saw it said processing after two days, I emailed them quick response back, then I called spoke with Taylor she found my part and got it right out to me! Thank you so much Taylor! Any email I sent any call I made they were super helpful! I will use this company in the future! Again THANK YOU!

Thumbnail of user manuelp329
1 review
0 helpful votes
March 12th, 2024

My order of microwave parts arrived faster than I expected, and in mint condition. It would've arrived even sooner had FedEx made deliveries to our area on the weekends. Expect me to order from GRP for future purchases.

Products used:
microwave parts

Service
Value
Shipping
Quality
Thumbnail of user hsinclair820
1 review
0 helpful votes
February 20th, 2024

This item fits perfectly for my oven. Good packaging and the shipping was fast... Price is high for just 1 piece, in my opinion, but the quality is very good, cant tell its a replacement knob and not the original. Will definitely shop again for future needs.

Products used:
Oven knob

Service
Value
Shipping
Quality
Thumbnail of user kevinc1409
1 review
0 helpful votes
February 13th, 2021

Blew out the plug on my oven and searched online for a replacement. I'd never heard of this place before so I was skeptical but the cord was relatively cheap and it was the only place that said they could get it to me within a week. It ended up coming in just a day. It was packaged properly and after installed, my oven works perfectly again. Excellent service, five stars, would highly recommend!

Service
Value
Shipping
Quality
Thumbnail of user michaelf376
Michael F.
1 review
0 helpful votes
May 22nd, 2020
Verified purchase

So far, so good. Interested to see how long it takes for delivery and whether the product is OEM high quality.

Thumbnail of user annl336
ann l.
1 review
1 helpful vote
June 20th, 2020
Verified purchase

It took me at least 6 or 7 attempts to finally enter the payment stage of filling out the online form. The system simply froze and would not let me complete the transaction.
I waited another day and it finally accepted it. I also got mixed reports that said there were 19 available and then another time when it said out of stock. A confusing message. Just happy that it hopefully "took" and my kitchen aid food processing replacement bowl will arrive correctly. Thank you

Thumbnail of user renderzero
1 review
0 helpful votes
February 14th, 2024

Easy ordering process and prompt delivery of a quality part. I should have used this place first. I ordered a lesser expensive one from Amazon because I thought it would be easier and arrive faster, but it broke in less than a week. Don't make the same mistake I did, get your parts from here. The shipping is just as fast the part is OEM and quality.

Thumbnail of user gailz23
1 review
0 helpful votes
August 2nd, 2020

My order for the refrigerator rails came on time and fit like a glove! So easy to put on. I recommend this company anytime

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From the business

Business History

Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of OEM parts available on the internet. Headquartered in Fort Walton Beach, we ship nationwide from over 80 warehouses throughout the US.

Company Representative

Thumbnail of user briane1037
Brian E.
Customer Service Manager
Typically does not respond to reviews

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