Item arrived quickly after ordering online. Haven't had time to install it yet. Hoping it will fit fine.
Wow Ordered OEM Washer parts late afternoon, GOT THEM NEXT DAY AFTERNOON from Washington 1000 miles away. FIXED LEAKING WASHER WITH YOUR PARTS OUR FAMILY IS GRATEFUL! Chatted with helpful customer service few weeks ago to confirm model number. Ordered parts this week when there was time to fix washer. AMAZING SERVICE! Thank you!
I received the wrong part hat spend a 1/2 A-day on a computer to send it back it's ridiculous If you could please send me the right one model number 800ESXL express so maker And I will change the review
I ordered a water filter mount for my refrigerator and it took almost a week to get to me because my unit number got omitted from the shipment, even though it clearly showed on the invoice. Upon opening the box, immediately realized it was the wrong part. Somehow a single letter in the model number had been changed from my order to the actual invoice so the housing I got would not fit my fridge. I immediately emailed them to see about an exchange. They replied and informed me they don't do exchanges. That I would have to send the wrong one back, at my expense, and process an order for another one. Meaning I would have to ultimately have to pay over $25 in shipping for a $50 part. Unacceptable! The most amazing thing is how worried they were that I return the part in the undamaged original shippers box!
As it stands now I just paid $12 in shipping to return the housing on top of the original $8 I paid to begin with. So I am out $20 in shipping for nothing. I sent the tracking number to them and Angie replied telling me that they will inspect the part upon its arrival and from there it will take 10-15 days to process my refund, provided the item passes inspection. I never even opened the plastic packaging so I don't see why it wouldn't, but who knows. Either way I will purchase the product elsewhere now.
Ordered the inlet valve for my Kenmore washer. It arrived in 2 days, just as estimated. I installed the valve - Perfect fit and works perfectly!
General spare parts and accessories is a scam! Owner doesn't stand behind his word and tries to extort additional shipping charges. Not a reputable business!
Sent half an order, a day late and then I had to investigate for them to let me know the rest would be out to me about a week later! Then said it was my fault! Won't spend a cent here again! Ever!
OK so we write reviews when bad things happen, Well, how about paying the price listed for a part online, getting a receipt, and confirmation of payment and scheduled delivery and then getting a call the day the part is supposed to arrive saying you need to pay them a "core deposit" of 60 for the part in order for the delivery to happen, who does that after the sale! IF they would have required the deposit up front I would have paid, instead it was a phone call with no email backing asking for money, STUPID PEOPLE, STUPID COMPANY!
I received the rack earlier than expected. It was exactly as described and was what I needed. Thank you, Genuine Replacement Parts, for making my life easier again. My dishwasher is good to go again.
Dishwasher door latch with switches just put loosely in a box no paper or protective packaging. Returned because I ordered one without a handle. Returns a bit of a hassle.
I ordered the correct part number, but they sent the wrong part. I have provided the oven model and serial numbers, pictures of the wrong part received, pictures of the broken part, picture of a page from the manual that came with the stove with the correct part number and a picture of the packing slip with the wrong part number. They still refuse to send the correct part number now unless I contact the manufacturer and have them confirm the correct part number. Definitely NOT A REPUTABLE company as far as I am concerned!
I ordered my wash machine part online from GRP's website and everything went smoothly until I tried to check the status of the part 2 days after order. They were not able to offer any update as to where the part was only that is was still being processed. I sent several emails trying to determine the status of my order but to no avail and system only showed still PROCESSING order. I ordered the same part from another supplier and order was filled same day and tracking number issued. I sent email to GRP on 6th day requesting my order be cancelled and later that day I received a email from GRP stating order had been sent so could not cancel it that's it. Order received that day and system still showed it as being processed. They told me I could return for a refund if I wanted... needless to say this was my first ordering experience with GRP and will be my last. Oh ya paid extra for expedited two day shipping but customer service indicated they do not offer this service and could refund my additional shipping charges. Customer service was a complete failure in this case. Guessing the treatment I received is not the norm or they would be out of business with this kind of customer service. A gentleman did finally call but only offer up a apology.
The whole process from ordering, paying and receiving the product was
Excellent, thank you for your service.
Fantastic people to deal with, Got the part to me in record breaking time, best price,Highly recommend.
Largest and best selection of quality parts. Very reasonable prices and fast delivery. Highly recommend this company
I could not believe when I saw the package had arrived. Extremely fast delivery and reasonable price.
Prompt delivery, exact part required, gods price. Completely satisfied - installed part and it repaired my washing machine.
Large inventory online, but that doesn't help when they send you the wrong item and refuse to provide a refund unless you pay to ship back the return item. Order at your own risk.
Item was received as scheduled and packaged in good condition.
Frame was exact replacement for broken part.
Overview
Genuine Replacement Parts has a rating of 4.6 stars from 10,762 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 127th among Appliance Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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