Genuine Replacement Parts

I received my part, but it was later than the website had said. That is probably on FedEx more than than genuine replacement parts though. Sadly, it appears as though the part that I purchased was not the issue with our fridge. It was worth a try. Thanks. Getting a new fridge next week.

Saw a video on replacing the hinge which I didn't know it was even possible. (Almost went out to buy a new washer). Quickly ordered the item and it was promptly shipped and received in 2 days. Time to replace the hinge was about 15 to 20 mins. I ran a test wash to ensure the hinge held properly. Overall, quick and inexpensive job. Some potential issues would be not having a Torx screwdriver around and/or new screws for the hinge door. The original screws were partially rusted. I would buy again, the item was cheaper than another vendor by atleast $50.

I ordered 3 parts for my KitchenAid dishwasher on 07/27/20(invoice # *******). Two arrived correctly and one was wrong... Contacted GRP via emails with pictures of the part I ordered($26 adjuster clip) and the one I received($9 clip) and they said their website had the wrong info and refused to send me the part I ordered. Anyway, now they want to refund me the cost of the part and I have to put in a new order. Anyway, they should owe up to their mistakes and don't put a burden on me to correct it.

I ordered a part that arrived damaged due to very poor packaging. The company will not issue a refund or a replacement part until they are refunded from the shipper. I didn't package the part and I didn't enlist the shipper; they did but they accept no responsibility. I'd never buy anything from this company again.

Ordered a gas oven ignitor, a very delicate piece received it broken. They sent another one same type of packaging arrived broken. Now they will issue a refund so I can buy the same part again (because policies only allow for 2x resend) and expect the same outcome. Maybe let's not sell parts we can not guarantee delivery or improve the shipping box for delicate " Genuine" parts.

I will never use or recommend this company again.
I spent $183.44 without receiving my part
Extremely difficult customer service.
After placing an order at 9:15 am and paying through PayPal I received a shipping processing notification that was time stamped approx. 1:32pm via email.
After opening this email a little after 3:00 pm I noticed the there was NO shipping address.
I went into my FedEx manager and found the shipping address to be an old address. I immediately contacted FedEx and was told to contact the Shipper.
This is where the headache starts. I was told even though the package had not left the warehouse I would have to pay a $23.00 fee to change the address.
GRP stance was it is my fault the address was wrong.
When ordering on line I had used PayPal and, noticed PayPal had my 5 year old address along with my current address. I immediately clicked edit and made sure my current address was entered as my default address.
GRP doesn't care that Thier system does not recognize default settings. Funny I have not been able to delete the old address that was pulled in from PayPal by GRP.
After numerous phone calls with FedEx and GRP this entire problem could be resolved with a simple call from GRP.
GRP would rather price gouge a customer. FedEx informed that GRP MIGHT be charged $19.60 to change the address and have the package picked up.
GRP wants $23.00 from me.
This all could of been avoided before the package ever left the warehouse.

Element arrived well packaged, checked out fine with the multi-meter.
Instillation... "under counter oven"... Well installs always suck,
Oven seems to heat and broil just fine, haven't actually baked pizza yet.
$148.00 for the element beats $1480.00 for new oven.

I am waiting for months for my order, A thermostat and an icemaker. $ 113,50 value.
Waiting, mailing them, getting response, with ( false?) promise, no action, waiting, mailing, getting response etc etc.
Fact is, I paid them for something I did not receive, and they cannot proof that it was delivered.
Genuine replacement parts is probably thinking that I will get exhausted contacting them and asking to deliver what I paid for. This will not happen.
Be careful with this company!

Frans.

Genuine Replacement Parts sent the wrong/defective part and will not replace it with the correct part or refund my money. I sent pictures the day the part arrived and spoke with office staff and their response was its a warehouse problem, took no accountability. After sending pictures of the wrong (broken) part compared to the right part they still will not acknowledge it's the wrong part. Their response, again, it's a warehouse problem.
The part that is broken is the magnet that creates the seal when the freezer door is closed. Do not do business with GRP, it's obvious they don't know the first thing about the products they sell, they don't stand behind the products they sell, even when their wrong and broken, customer service terrible. Check the BBB rating for GRP you will see more of the same.

I put in my products part number on their website and it gave me a picture that looked like the same I needed. I ordered 2 parts at $65 each. When the product arrived, it wasn't the correct part, so I asked for a return and was told I would need to pay a 25% restocking fee plus $13 for shipping when it was their website that provided me with the part I thought I needed.

When I complained, they arrogantly rebuttaled with "our website clearly states we charge 25% on all restocking fees".

I returned the parts 2 weeks ago and haven't received a refund yet. I would stay far away from Dappz.com for any replacement parts, there are many other company's that have the integrity to put their customers first and those that do get returning customers.

Found them online when looking for a specific AV cable. Their website asked the model of my device and directed me the part to buy. After receiving the part it was clearly the wrong one. Contacted them and was asked to take a series of pictures of packaging, cable, part it was being used on. They came back and said I ordered the wrong part and an extended, ridiculous explanation as to why I couldn't get a refund or exchange for the actual correct part. Explained I order the part based on their website. No response. Do yourself a favor and find somewhere else to buy your part.

My order came quickly and was the same quality as my original part that I was replacing. The price was competitive with other companies. I would recommend this company.

This is the second replacement part I ordered and am very satisfied with the service. The parts fit perfect. This time the delivery was one day later, but that is not on Genuine Replacement Parts. It still arrived four days after placing the order. We are very satisfied.

Hopefully, we will not need to replace more parts on our KichenAid refrigerator, but if we do, we will order them through Genuine Replacement Parts.