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I put in my products part number on their website and it gave me a picture that looked like the same I needed. I ordered 2 parts at $65 each. When the product arrived, it wasn't the correct part, so I asked for a return and was told I would need to pay a 25% restocking fee plus $13 for shipping when it was their website that provided me with the part I thought I needed.
When I complained, they arrogantly rebuttaled with "our website clearly states we charge 25% on all restocking fees".
I returned the parts 2 weeks ago and haven't received a refund yet. I would stay far away from Dappz.com for any replacement parts, there are many other company's that have the integrity to put their customers first and those that do get returning customers.
Tip for consumers:
I wouldn't use them ever, even when you think you're getting the part you need, their site is deceiving and will cost you money if you get the wrong part. I promise you, you won't have a pleasant customer service experience if you need to reach them for a return.
Tom O.'s review of Genuine Replacement Parts earned 5 Very Helpful votes
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As Dappz.com, we've never heard of "siteJabber"
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