Genuine Replacement Parts

Easy to order and received part quickly so happy eith that portion of the process. Correct part but part did not fit fridge model. It was 6 inches too narrow.

I have had good experiences buying from Genuine Replacement Parts in the past. The parts I received were original and arrived on schedule, which gives me confidence in their service.

Ordered my part and they allegedly shipped through usps. Item tracked 24 hrs and then vanished from usps tracking. Emailed back and forth with the company only to be placadid and nothing ever done about my missing purchase. Looks to me like the created a shipping label but never shipped an actual product. I'm left at this point thinking the company is a SCAM!

Blew out the plug on my oven and searched online for a replacement. I'd never heard of this place before so I was skeptical but the cord was relatively cheap and it was the only place that said they could get it to me within a week. It ended up coming in just a day. It was packaged properly and after installed, my oven works perfectly again. Excellent service, five stars, would highly recommend!

I ordered the wrong part. To return I jumped through hoops, paid a considerable amount in shipping the part back, took too long to receive the refund which was reduced by a restocking fee. All in all a $142 transaction that should have been refunded sans initial shipping fee cost me $116. Not worth returning. Their return policy is terrible! I will never do business with this company again.

My local appliance repairman was concerned that it would take him at least 2-3 weeks to get the belt for my GE dryer. I went on-line, found GRP pretty quickly, entered the model number for my dryer, and... Eureka!... immediately found the belt, which was delivered in 3 days. With tax and shipping for the part, plus the labor charge, it cost me $80 to have my dryer fixed. Couldn't be more happy! Will definitely keep GRP in mind the next time I have a problem with an appliance and have already started sharing with my friends and family. Thank you GRP.

I ordered a washing machine door hinge which said it would be delivered the next day. As of yet I have not received the part and all attempts to reach any kind of resolution with GRP has failed. Live chat "I will review the situation and email you". No email. Email to support with no response. Attempt to phone, they don't answer the phone. I reordered through Amazon which was actually cheaper. Now I have to figure how to get my money back.

The timer on our dryer stopped working. Seemed like a simple thing to replaced on our own so I ordered the part and crossed by fingers. Part arrived promptly, replacement went smoothly (with the help of a YouTube video) and the sound of that buzzer going off is music to my ears!

I was let down when my order, promised for next-day delivery, didn't arrive on time. This was frustrating, especially after looking forward to it. When I called, the service rep was rude and said delivery dates aren't guaranteed. This was really disappointing, as we'll now be without a working refrigerator for another day. I hope this feedback helps them do better with delivery estimates for others.

Horrible service - and a rip off! Ordered a grill and grease pan that was supposed to be OEM. Sent me a refurbished grill that was powdered coated so many times that the grease pan did not fit. Then they claimed that was the wrong part. I paid $62 in shipping to send it back - they took over 3 weeks to supposedly inspect the returned part. Fortunately I took great pictures of the items and how they were packaged and shipped. I finally got a partial refund after no less than 25 emails... I was ripped off - they misrepresented the fact that these were OEM and it cost me! Never again - stay away!

Use Amazon. They have a much better customer service division and return policy. After a lengthy back and forth via email they informed me they do not accept returns under $30. Which is fine if they would communicated that policy when make the purchase. Their website is very deceiving, they give the allusion they accept returns but you better read the fine print. Very misleading

This company provided me with the correct part I needed at the best price I found online. Shipping was fast and secure. My new fridge needed an extra glass shelf and now I'm good to go with a shelf delivered quickly and intact.

This company is an absolute nightmare! I recently had to order a front door gasket for my LG washing machine and decided to use genuine replacement parts. What a mistake! They sent me the wrong part, even though I ordered the gasket for the exact model number of my washing machine. When I tried to return it, they made it nearly impossible. I had to jump through hoops, sending emails, calling them on the phone, and taking pictures. And to top it all off, they expected me to pay $60 for shipping to send it back! The gasket was only $100, and it was their mistake that I received the wrong one. Why should I have to pay for their mistake?

This company is a huge organization, but their understanding is absolutely zero. They kept insisting that I had ordered the wrong part, even though I used the model number of my washing machine to order the gasket that was supposed to fit it. When I tried to explain this to them, they refused to listen and made it seem like it was all my fault. I will never do business with this terrible company again. If I could give them zero stars, I would. Avoid them at all costs!