Genuine Replacement Parts
business logo of Genuine Replacement Parts

Genuine Replacement PartsReviews 10,768

4.0

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Genuine Replacement Parts?
grey star
grey star
grey star
grey star
grey star

Genuine Replacement Parts Reviews Summary

Genuine Replacement Parts has a rating of 4 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.

service
290
value
301
shipping
314
returns
151
quality
283
This company does not typically respond to reviews

Instant Feedback

73,570 reviews

We monitor reviews for authenticity

JEFFREY S.
1 review
0 helpful votes
Follow JEFFREY S.
Unfollow JEFFREY S.
Share Review
Report Review

Na
June 24, 2020

Na

Date of experience: June 24, 2020
Jeanne G.
1 review
0 helpful votes
Follow Jeanne G.
Unfollow Jeanne G.
Share Review
Report Review

Excellent, quick and easy
June 24, 2020

Excellent, quick and easy.

Date of experience: June 24, 2020
Tom D.
3 reviews
0 helpful votes
Follow Tom D.
Unfollow Tom D.
Share Review
Report Review

Wasn't expecting the product to be different from my OEM part but it was only slightly different and fairly simple to install.

Date of experience: June 24, 2020
Barbara J.
4 reviews
0 helpful votes
Follow Barbara J.
Unfollow Barbara J.
Share Review
Report Review

I was delighted to find the part that I needed at a reasonable price and to receive it properly. Absolutely no complaints.

Date of experience: June 24, 2020
Theresa C.
1 review
0 helpful votes
Follow Theresa C.
Unfollow Theresa C.
Share Review
Report Review

Thank you for having the part available
June 24, 2020

Thank you for having the part available. We will see if it fits.

Date of experience: June 24, 2020
Ohio
1 review
1 helpful vote
Follow Andrew M.
Unfollow Andrew M.
Share Review
Report Review

I ordered a part and paid to have it shipped in 1-2 days through FedEx. I received an email notification from USPS to let me know that my part has shipped and will arrive in 5 days. Far cry from 1-2 days, yet I paid more for FedEx. Sat on hold for 45 minutes for the person on their end to tell me everything that I already knew and basically there was nothing to do about it. Didn't even offer to reimburse for shipping that I paid for. Thanks for nothing.

Date of experience: June 24, 2020
Lynn H.
1 review
0 helpful votes
Follow Lynn H.
Unfollow Lynn H.
Share Review
Report Review

Looking by product # but challenging since my Jenn-Air is from late 1960's but still in GREAT shape! Your pictures were very clear & helpful.

The appearance of the package on receipt was not as anticipated. Packing was definitely not best.

Date of experience: June 23, 2020
Pamela L.
1 review
0 helpful votes
Follow Pamela L.
Unfollow Pamela L.
Share Review
Report Review

Ice maker is working again!
June 23, 2020

Ice maker is working again!

Date of experience: June 23, 2020
Allan G.
1 review
0 helpful votes
Follow Allan G.
Unfollow Allan G.
Share Review
Report Review

All seems to be straight forward enough
June 23, 2020

All seems to be straight forward enough. You seem to have the part I needed.Good price for the parts I needed. Quick delivery

Date of experience: June 23, 2020
ROGER G.
1 review
0 helpful votes
Follow ROGER G.
Unfollow ROGER G.
Share Review
Report Review

Usually I can't find parts for my commercial Artic Air refrigerators or freezers.

Date of experience: June 23, 2020
Betty H.
1 review
0 helpful votes
Follow Betty H.
Unfollow Betty H.
Share Review
Report Review

Quick and easy
June 23, 2020

Quick and easy

Date of experience: June 23, 2020
Judy G.
2 reviews
0 helpful votes
Follow Judy G.
Unfollow Judy G.
Share Review
Report Review

Good search for exact part
June 23, 2020

Good search for exact part. Previous Fresh Drawer broke.

Date of experience: June 23, 2020
Bernie S.
1 review
0 helpful votes
Follow Bernie S.
Unfollow Bernie S.
Share Review
Report Review

Easy to navigate the site and easy checkout
June 23, 2020

Easy to navigate the site and easy checkout.

Date of experience: June 23, 2020
Jarita M.
1 review
0 helpful votes
Follow Jarita M.
Unfollow Jarita M.
Share Review
Report Review

Very pleased with order quick delivery
June 23, 2020

Very pleased with order quick delivery

Date of experience: June 23, 2020
Bill C.
1 review
0 helpful votes
Follow Bill C.
Unfollow Bill C.
Share Review
Report Review

I feel that the POS should have not needed a new ice maker in that new of a refrigerator.

Date of experience: June 23, 2020
South Carolina
1 review
0 helpful votes
Follow Theresa T.
Unfollow Theresa T.
Share Review
Report Review

I ordered a replacement part for my refridgerator, that was very easy to locate on the site. The part came delivered earlier than expected. Unfortunately the part ordered was the wrong one, but Genuine Replacement Parts was very helpful with my return and made it very easy.
Thank you Jonnie for your kind patience to this senior citizen!

Date of experience: June 23, 2020
James W.
2 reviews
0 helpful votes
Follow James W.
Unfollow James W.
Share Review
Report Review

Web site is straight forward and easy to use
June 23, 2020

Web site is straight forward and easy to use.

Date of experience: June 23, 2020
Michael T.
1 review
0 helpful votes
Follow Michael T.
Unfollow Michael T.
Share Review
Report Review

Np
June 23, 2020

Np

Date of experience: June 23, 2020
Lisa M.
4 reviews
0 helpful votes
Follow Lisa M.
Unfollow Lisa M.
Share Review
Report Review

Product was delivered in a timely manner, I followed the video directions and replaced my washer door hinge without any help from my husband! Thank-You!

Date of experience: June 23, 2020
Eric K.
6 reviews
0 helpful votes
Follow Eric K.
Unfollow Eric K.
Share Review
Report Review

I was able to easily verify that I had the correct part. Your shipping cost less and was 2 days faster than competition. Easily installed part and now washer works like new.

Date of experience: June 23, 2020