Genuine Replacement Parts
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Genuine Replacement PartsReviews 10,768

3.8

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Genuine Replacement Parts Reviews Summary

Genuine Replacement Parts has a rating of 3.8 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.

service
290
value
301
shipping
314
returns
151
quality
283
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Virginia
1 review
0 helpful votes
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When it was first installed the felt seal came out of its slot. Then fell apart. I will not reorder again.

Date of experience: March 1, 2024
Michigan
2 reviews
0 helpful votes
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Awsome
February 24, 2024

Part was easy to find,delivery was fast,part fit perfectly and they follow up to make sure you received your order.

Date of experience: February 23, 2024
New York
1 review
0 helpful votes
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This item fits perfectly for my oven. Good packaging and the shipping was fast... Price is high for just 1 piece, in my opinion, but the quality is very good, cant tell its a replacement knob and not the original. Will definitely shop again for future needs.

Date of experience: February 19, 2024
California
1 review
0 helpful votes
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Great correct product
February 18, 2024

Fit perfect and saved me money from buying a new dryer. Watching a YouTube video and then buying the right part was helpful

Date of experience: February 17, 2024
New Jersey
1 review
0 helpful votes
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Oven Broil Element
February 14, 2024

I needed a replacement element for my oven and found the OEM part at a competitive price here at Genuine Replacement Parts after an extensive search. The site provided great information and references to ensure the part was correct and would fit. The part shipped quickly and I received in 2 days so overall would highly recommend this site for appliance parts.

Date of experience: February 14, 2024
Florida
2 reviews
0 helpful votes
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Great Experience
February 14, 2024

Easy ordering process and prompt delivery of a quality part. I should have used this place first. I ordered a lesser expensive one from Amazon because I thought it would be easier and arrive faster, but it broke in less than a week. Don't make the same mistake I did, get your parts from here. The shipping is just as fast the part is OEM and quality.

Date of experience: February 12, 2024
New York
1 review
0 helpful votes
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Wrong parts
February 10, 2024

The inner tub I purchased from you will not accept the filter plugs I purchased to replace the white round filter that was on the bottom of the old tub. Either the tub was made wrong or it wasn't supposed to be made for the washer. It's a basic universal tub by whirlpool for multiple badges as they come down the assembly lines. First photo is the old tub with the large holes. Second is the new tub with the smaller holes.
Order numbers #******* and #*******.

Date of experience: February 10, 2024
New York
1 review
0 helpful votes
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The title says it all... and the item was well packaged. Easy to find product on website and clear descriptions.

Date of experience: February 8, 2024
New Mexico
1 review
0 helpful votes
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Easy and fast
February 8, 2024

Website was easy to use. Found what I needed in minutes. My parts shipped fast and I received on the date indicated.

Date of experience: February 8, 2024
Minnesota
1 review
0 helpful votes
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VERY DISSAFIED CONSUMER
February 2, 2024

You didn't list the size of the turntable anywhere on the product description on your website. Because of that error i ordered the product based on its appearance on the website. Only after i received it did i realize it was too big for my microwave AND THEN FOUND OUT THAT I COULDN'T EXCHANGE IT, RETURN IT OR RECEIVEANY CREDIT BACK FOR PURCHASING THIS PRODUCT. I doubt i will ever order anything else from your company.

Date of experience: February 2, 2024
Tennessee
1 review
0 helpful votes
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Some of the parts in this kit did not exactly match the original parts in my dishwasher, and so did not fix the problem I was having with this appliance. I wasted nearly $100 on these "replacement" parts, and have decided to replace the appliance completely.

Date of experience: February 2, 2024
Pennsylvania
1 review
0 helpful votes
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Light
February 2, 2024

Whirlpool refrigerator light #w*******. Fit perfectly. Was just hard to get the old one off. Watched a YouTube

Date of experience: February 1, 2024
New Jersey
2 reviews
0 helpful votes
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Fit perfect and arrived on time. Great and fast customer service will do business again thank you G.P.P.

Date of experience: January 30, 2024
Georgia
1 review
0 helpful votes
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Great Company
January 25, 2024

My order came quickly and was the same quality as my original part that I was replacing. The price was competitive with other companies. I would recommend this company.

Date of experience: January 25, 2024
New Hampshire
2 reviews
0 helpful votes
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No problem with service
January 18, 2024

Everything was fine, ordering, having it shipped, receiving. Unfortunately, the part was not the right part for my computer, not their fault, and the return was equally easy through their support. Overall, I would shop with them again as they made the whole process easy and stressless.

Date of experience: January 16, 2024
Pennsylvania
1 review
0 helpful votes
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GE gas dryer parts
January 8, 2024

Was pleasantly surprised by the price and delivery over the holidays. Parts fit perfectly and dryer is now running.

Date of experience: January 7, 2024
Kentucky
2 reviews
0 helpful votes
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Washer still broke
December 24, 2023

Replaced the part with the one i ordered and it still diddn't work. Would not set i don't know if it was a bad board or what.

Date of experience: December 24, 2023
California
2 reviews
5 helpful votes
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It was a part for JennAir cooktop that was discontinued years ago. The needed part was recommended by the Chat/Help (a Whirlpool part). The priced was much lower than JennAir's site offered me and it arrived just in 3 days. It worked! Thank you very much!

Date of experience: December 24, 2023
Nebraska
1 review
0 helpful votes
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Great service
December 23, 2023

The web site is very responsive without any extra stuff to get in the way of the search. Ordering is direct and efficient. The delivery was on time as expected. When the part was received, there was a slight difference in fit with original part. Customer service was easy to get a live person who helped with arranging return, followed up with email message with clear instructions for the return.

The overall experience would be an ideal model for any public facing corporation. Too bad so many companies fall so far short of this model.

Thank you!

Date of experience: December 21, 2023
Alabama
1 review
0 helpful votes
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Buyer beware
December 19, 2023

This company is a rip-off. They sent me the wrong part and now they are saying that they won't change it or refund my money because the part is now considered used. I have not even taken the plastic off the part, because I could see that the connecting strip is not the right size,. They tell you that the part will fit your appliance and then blame you if it doesn't and will not take a return or give you your money back.

Date of experience: December 19, 2023