Gear4music

Considering their email address keeps coming back as invalid makes any purchasing questionable.
Also, potential purchasing consumers should be aware that most, if not all products are considered "B Products." However, being unable to contact this company for information also adds to the apprehensiveness towards making any purchases.

You might think you would get a better customer service because you paid more to buy from these guys. Absolutely not! I paid £300 for a keyboard instead of £250 from their competitors based because they claimed they would deliver in two weeks. That date got pushed back twice. I said if you do not know the date you should be more conservative on your. When he couldn't give me a date, refused to adjust his price, couldn't tell me why my emails are being ignored he put the phone down. Of course I cancelled my order with pleasure.

Reading the majority they all seem to have 1 thing in common. Gear4music don't care about their customers, I spent near £5000 on some DJ gear in Dec 2018. Since buying the units they have spent over a year in transit between myself and G4M with no apology or offer of a replacement which I think I should get. I then thought I would ask to pay for extended warranty as the units could develop future faults.
I was told by G4M they will not sell me the extended cover as I didn't take it out within the first 30 days of purchase so wash their hands of me.

To sum it all up G4M great customer service until they get your money then you on your own...
I will never buy another thing from you guys so your loss, it's not the economy that put companies out of business it's the crap customer service you offer.

Customer service and supply of instrument was very good but when I went to get the beginner cello(the black cello as a beginner starter pack) I was told that the bridge was the wrong shape and the bottom fixing for the strings was off centre so would make it harder to tune and play. Having said that for someone who wasn't sure about learning how to play an instrument it was a good start off for me and generally speaking you get what you pay for. Ok product, great customer service :)

Bought this guitar with high expectations which were smashed by Gear4music, really nice clean guitar with easy assembly and a very nice tone.
One small gripe i would have is to ensure that the wires on the diagram are the same as those in the guitar.
A piece of advice would be to spend the extra £10 to get the ash body as it is a harder wood and will last longer.

Loved the product and the service provided.

I've ordered with this company so far twice, I'm in New York and the products arrived in 2 days. Products were as expected and better priced than in USA even with the international ship cost. DHL sent a text which allowed me to sign for package and leave delivery instructions. Very satisfied

I have been reading some of these reviews and while I'm sure they are legitimate to an extent, most people only review to complain. This company sells may thousands of items a year and I m sure most customers are happy with their purchases but don't leave a review. I personally have bought a lot of items from them, both online and direct from their, very impressive store. I've always had good service from them with regular emails if items are delayed and will keep using them myself. Also when buying an instrument, I really is best to collect in person so you can inspect it before taking it away, they are happy for you to inspect and play before you buy. I don't have a review to leave at the minute but I just want to address the balance a bit on all the bad reviews.

Their own brand stuff isn't exactly the best on the market, however, this is made up for by their extensive range of musical gear. They sell products from a range of famous brands at decent prices.

Awful returns policy and trying to receive a refund is a nightmare!
After one month the item developed a fault. After a month with Gear4Music they try and repair it, if that fails the manufacturer repairs it, failing that a new replacement is sent out. A normal operating shop would replace your product with in the year. I returned my product to Gear4music and they had my product for nearly three months! Its taken them 3 months to say yes it's faulty and still trying to get a refund! Their staff are not competent at processing refunds. I had two different staff processing my refund but never did I receive. All you get sent in responce is "I don't know who you spoke to, sorry". Never again am I shopping here!

I purchased a Takamine Guitar for £1099. 00 in October 21. The case it arrived in was damaged so I returned it for a replacement. (Just to add, it wasn't damaged in transit, the box it arrived in was intact, it must have slipped through their ‘quality check'). It's now the 20th January 22 and I still have no case. It's like banging my head against a brick wall. I've been told that they don't have any in stock and they have no idea when they will, yet I've looked on their website and the exact same guitar is in stock. Absolutely appallingly customer service. I'm going to have to raise a section 75 with my credit card provider. Steer clear of this website.

Delivery was quick but box has lots of visible signs of wear. Some of the packaged parts inside had clearly been previously opened and resealed, badly, with cellotape. The main 8 track had a button missing from the main panel on track 3. The product was advertised as brand new and an email response confirmed this and suggested various reasons for the worn box. The product clearly was not new and been previously opened and sold on again at a new price. Be very weary on items sold from this supplier as they appear to send on non factory fresh products as brand new at new prices. In this case the one I received had physical faults.