Gear4musicReviews 100

Disgraceful way of treating customers. They sold me a guitar that was warped and has other defects - for nearly £800 - made me pay for the return and now refuse to give me a refund. Apparently we are out of their 30 day policy which as it was bought for a Xmas present well in advance is a joke. Also being told I'll have to wait up to 2 months to get the broken one back. Just give me a refund, you've taken my money and I want it back. DO NOT USE THIS COMPANY. And look at the other reviews, seems I am not alone!

Ordered a keyboard, 4 of the keys didn't work. Sent it back and now being charged for postage after fighting for a refund rather than store credit. Avoid at all costs!

Told my son to buy a saxophone for is wife for Christmas what a shambles arrived broke phoned up to get a new one, when he phoned up about it they said it was repaired so he said I want my money back I paid for a new one, still waiting for a refund disgraceful to treat a customer who bought this for a present for Christmas a I recommended you because I bought something from you and it was ok get your act together

I tried to order a $185 microphone from this website I had around $220 on my card.
I entered in my card Info and pressed continue it said that the order could not go through, so I called my card company who informed me that I only had 30 cents on the card when I had just loaded the money onto it, please do not do business with this company I'm glad I used a prepaid debit and not my bank account these guys will just try to take all your money/drain your account and not even give the products offered

I ordered a item from Gear4Music. It was time sensitive due a project I had been commissioned. I Realised it was the USB version & not the thunderbolt so I arranged for a return & exchange.

I was informed that once the item had been received at their warehouse it would take 24/48hrs to process then I could order the exchange.

The couriers chosen by Gear4Music didn't put the return label on the return package initially and it got delivered back to my house! I was so confused. I had to reject the package which resulted in it taking another two days to reach their warehouse.

Upon receipt (tracked & picture) I called in to double check the time it would take to arrange the exchange only to be informed that now the product had reached the warehouse, it would take a further 5-10 day to process my returned item before I can order the product I actually want.

I was fuming, the Gear4Music.com employee was completely un-empathetic & almost blamed me for not knowing their policy. I told him I was clearly mis-informed, he said I was not as it was written down that it would take that long.

Due to how Gear4Music.com handled the process I decided that I'd rather have a refund and order the same item from somewhere else that doesn't take a million years to process a returned item & has better customer service skills.

I ordered a piano from gear4music.es which failed to arrive as expected.
It turns out that UPS have either lost the package or damaged it.
I requested a refund from gear4music which they are refusing to give me until UPS gets the piano back to them.
I have tried multiple times to explain to them that I have never seen the piano and the issue is with UPS but they are refusing to refund me. The emails were not polite and they clearly don't care.
I would advise against using them

I bought a dean flying V in the sale still £320 with extended warranty, I opened it and noticed it was full of cosmetic factory faults G4M should have picked up if they checked and set up the guitar and most online retailers do. Long story short I sent the guitar back it got scratched in transit and they claimed it was my fault dispute the fake I have proof it wasn't and the guitar should never have been delivered full of fault's anyway. The retailer us supposed to be final quality control before it gets to the customer. Unfortunately g4M like to leave that to customers! As many have stated once they have your money they couldn't care less they're rude, argumentative and just terrible to deal with after purchase. Needless to say I've not really played the guitar as everytime I pick it up it reminds how badly I was swindled.

Customer service and supply of instrument was very good but when I went to get the beginner cello(the black cello as a beginner starter pack) I was told that the bridge was the wrong shape and the bottom fixing for the strings was off centre so would make it harder to tune and play. Having said that for someone who wasn't sure about learning how to play an instrument it was a good start off for me and generally speaking you get what you pay for. Ok product, great customer service :)

Reading the majority they all seem to have 1 thing in common. Gear4music don't care about their customers, I spent near £5000 on some DJ gear in Dec 2018. Since buying the units they have spent over a year in transit between myself and G4M with no apology or offer of a replacement which I think I should get. I then thought I would ask to pay for extended warranty as the units could develop future faults.
I was told by G4M they will not sell me the extended cover as I didn't take it out within the first 30 days of purchase so wash their hands of me.

To sum it all up G4M great customer service until they get your money then you on your own...
I will never buy another thing from you guys so your loss, it's not the economy that put companies out of business it's the crap customer service you offer.

I ordered a limited edition Sennheizer HD 25 headphones, but they sent the normal one ( i can buy it from my neighbourhood and cheaper) and not wait 5 days, while they promote the 25 anniversary limited one, with yellow puds.! Beside the delay.
The customer service reply after 3 days of compliant try to be smart and ask me to keep 10 euro discount! Very cheap way to sell old stock,
Or she want me to return the headphones, and i book the DHL and go outside to print their return code!
Big mistake i order from you.

You might think you would get a better customer service because you paid more to buy from these guys. Absolutely not! I paid £300 for a keyboard instead of £250 from their competitors based because they claimed they would deliver in two weeks. That date got pushed back twice. I said if you do not know the date you should be more conservative on your. When he couldn't give me a date, refused to adjust his price, couldn't tell me why my emails are being ignored he put the phone down. Of course I cancelled my order with pleasure.