Gear4musicReviews 100

I've bought headphone from Gear 4 Music by major brands. All good. I've bought midi controller keyboards in the 100 dollar/pound/euro range. Disaster. Latest was a Nektar Impact keyboard. After using it twice, the midi port at the back of the keyboard came stuck in the provided cable. Sent it back one week after getting it. Gear4Music said Nektar blamed me for the damage and warrenty didn't apppky. Goodbye 100 euro. Other keyboards I bought from them only played a few notes. I noticed on the latest keyboard, despite it being sold as new, there were stains on the keys. I must have spent a few thousand over the years in that store. Not any more.

Stay away from Gear4Music, chap equipment, very very very bad customer service and really hard to deal with, 0.1 Star the most. If you like to buy instrument for yourself or your child stay away from them or you will regret it. If you buy from them and you encounter issue they will not talk to you and pretend they don't know you or blame manufacturer, you
your spouse or ignore you. My advice is to stay away and find local shop who care for their customers...

Avoid this these crooks at all cost! Awful customer service. Take your money and won't refund even with proof you didn't cause the damage.

Emailed the company to enquire about a product and got a short reply explaining I should contact the manufacture myself, I said I wasn't able to and if they could to which they replied with just a phone number in the email.

Lazy.

Items aren't in stock, despite the website saying so.
My request to cancel is straight up ignored...

El pedido nunca llego, el atención al cliente no tiene idea donde esta y no me dan respuestas.
Era regalo de navidad y no llegare para los reyes

Bought a rode mic from them its been about a year and the mic has just randomly stopped working, i wouldn't have paid £300 for the whole kit it came with if i knew it would be broken so soon, thank you to this site for allowing actual REAL reviews and not the paid for ones gear4music prefers to use on other not trust worthy pilot sites.

I should have read the reviews first. I've chosen this company for promised fast delivery, order shipment notification came in one day, but UPS tracking didn't work. Waited. In didn't work at the date of the scheduled delivery. Called the customer service - the item wasn't shipped, they didn't know where it was and seems no one really cared! Money charged - deal is done. Now I already bought in another store and use the piano. I told them I no longer need it and asked to cancel the order and proceed with the refund. They response is ridiculous: we'll first figure out what's wrong with you order and then HOPEFULLY proceed with your refund or just ship it to you if we find it. Hey guys! I don't need the order anymore, I don't need the shipment, you didn't sell me anything - you just robbed my account for €600. Never ever!

I purchased a Hagstrom bass guitar case. It shipped within 24 hours and arrived in the USA a few days after that.

I had a couple questions along the way. I received responses very promptly.

I would be comfortable doing business with them again.

Their own brand stuff isn't exactly the best on the market, however, this is made up for by their extensive range of musical gear. They sell products from a range of famous brands at decent prices.

I believe this company is biased towards US customers. I purchased the Audient ID24 (at a discount). I spent a day and a half configuring setup only to find that the item is faulty. Maybe that explains the discount. I initiated an immediate return as per their website instructions - With the intention of just exchanging the item. I include a lengthy description of the problem. Their website states that DHL will pickup for free. That day goes by, no pickup. I contact Gear4music by email an get a response from a halfwit by the name of "Martin" who after getting my name wrong, proceeds to ask me questions as if I'm his twin idiot - Clearly more concerned about his commission than my challenge. At this point want my money back. I really wanted this to work but at the moment and of this writing, I'm sitting here looking at this package, fuming, deciding if I need to take a flight. Because at this point I think they are ignoring me. And if you knew me you would know that is the one $#*!ing thing to NEVER do!
I'll be contacting their board / investor relations next.
Parting advice: Go to Sweetwater, whether you live in the US or UK. Their customer service is impeccable.
To be fair, I am more than willing to pring a retraction if someone reaches out to me.

*** UPDATE ***

Approximately one hour later I received an email from Roger with return instructions. Apparently DHL is not the answer so they're going with UPS.
As of 11July23 I am still waiting for a refund on a package that I have returned. It took seconds for them to take my f**king money but a month for a refund? Amazon will issue a refund as soon as the return is SCANNED!

I sent my keyboard during the warranty repair, and not only they do not help (THEY ASKED 350 POUNDS FOR REPAIR!), but my keyboard was sent back to me with a couple of broken keys and a crack! Eventually, I had to look at what was going on with it myself, I had only to connect the sockets inside of the keyboard together and it works again (As Simple As That) But they damaged my keys (two keys) and it is beyond repairable. They are trying to SCAM people's money with the repair service and the warranty is void from the start. What a hideous company! Please do aware of the website and do not trust them.

I bought two (2) basses from them. Both had absolutely horrendous setups. And were unplayable. One I was able to fix (as well as a loose tone control) the other is going back. The first one is a Gear4music and I would not recommend unless you know how to fix and modify instruments (it has bridge that has too narrow a spacing for the neck). The return policy through DHL is a total pain (you have to schedule a pickup and they supposedly have to examine the contents, Moronic).

Bought a resonator guitar paid by…
Bought a resonator guitar paid by credit card guitar arrived but cracks a long the side of the neck appeared where the frets go in.phone gear 4 music they had it picked up today by ups no recipte left for me but have him on door ring camera scanning bar code on box and taking it to his van

No idea when the new replacement will be sent out.I asked if a new one could be sent out with ups as they pick up the faulty one I was told no

So now I wait and it looks like it will be next week as its may bank holiday
Well this was a first buy for me at 70 and will not be buying of this company again ever

Date of experience: 27 April 2023

Got a Demo unit of a Cort A5 Plus SC bass guitar from gear4music. I bought the bass before reading all the bad reviews. I was worried especially after the tracking number provided by the automated system showed "not found". The positive part is that I had a toll free number that I could call and they did answer all my questions the 2 times I did. The party was very helpful, helped me track the bass, and it arrived in appr 5 days after ordering…. In a hard case.(thankfully) The shipping box was pretty much destroyed, but the hard case kept the bass safe. Bass had zero defects, took adjustment easy, and works as new. And I got it $500 below retail. So, for me, the experience has been a positive one.

Electric baby grand piano had fault waited 4 months for 'part' when eventually fitted it was wrong part and still waiting for replacement.

I have found this company a nightmare to deal with. Ive had to threaten legal action. After promising a refund having failed to deliver they now say it was delivered despite my receiving an email saying their courier couldnt deliver. In my opinion they are untrustworthy and im still waiting for a refund for a piano!. Of note they asked me to fill in a form saying i didnt get the delivery after sending an email saying they couldnt deliver and after promising a refund. This has dragged on weeks. We are now in january and i was promised delivery around 13.12.12. Still no refund no delivery and i even offered in the process to pay for delivery. In my experience nightmare.

More then 3 weeks after my order, I still didn't receive it. When I ask for support, they ask me to wait some more days...