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GazelleReviews 1,076

2.0

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Gazelle Reviews Summary

Gazelle has a rating of 2 stars from 1,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gazelle most frequently mention customer service, perfect condition and screen protector. Gazelle ranks 46th among Consignment sites.

service
152
value
146
shipping
139
returns
119
quality
125

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Louisiana
1 review
5 helpful votes
Follow Jenna R.
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It's a ripoff!
January 13, 2014

It's a ripoff! My used iPod Touch 4th Gen was only quoted at $45, and it has no cosmetic defects or working problems. They're selling on Ebay and Craigslist for over $100. Just a complete ripoff.

Date of experience: January 13, 2014
Texas
1 review
4 helpful votes
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Went to site search for any technology, they buy back for 50% of the going rate. So if you bring in a ipad2 which normally sells for $300 on ebay, they will buy it off you for $150, they make $150 off you. It's really for tech dumbasses who don't know what technology costs and thieves who need to get rid of stollen merchandise. I wouldn't bother wasting time on this service. I was thinking a good price for a ipad2 would be $220 to $250 but this is what they will buy back a ipad4 for. Makes me wonder if I can buy ipad4 off some fool..

Date of experience: December 27, 2013
New Jersey
1 review
5 helpful votes
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Sent in my iPhone In over 4 months ago and have not received a dime yet. I've called them over 20 times and when they do answer ( not usually the case) they give me bs about a shipping error or put me on hold until I hang up. Take my advice, throw your device in a river before you give it to gazelle.

Date of experience: December 27, 2013
Florida
4 reviews
8 helpful votes
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They quoted me $160 for my ipad2 16g. Once the got it lowered the offer to $50 because of "cosmetic issues". That iPad was spotless! They are a scam

Date of experience: December 3, 2013
Montana
2 reviews
4 helpful votes
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Bought from them on Ebay I paid 359 dollars for a droid xt1080 ultra they send me a DroidX MB810 now it will be a week or so before they can investigate seems to be a normal experience. And the DroidX they sent me has no labels no esn or imei so it would be very difficult to activate. Contacted thru ebay and on there company website. Hard to work with lots of excuses. Told I must be wrong. They could not make that mistake, but maybe it was not a mistake maybe it is fraud

Date of experience: November 26, 2013
Florida
1 review
6 helpful votes
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It's been 2 weeks since they told me they opened the box and inspected my phone, but they haven't contacted me since, nor have they answered any of the emails I've sent them regarding my transaction. I've sold 2 other phones since then to two other buyback companies and not only did they keep me updated every step of the way but they also paid me within a week of receiving the package. Gazelle is seriously the worst buyback company I've ever had to deal with!

Date of experience: November 15, 2013
Florida
2 reviews
6 helpful votes
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They said they were offering me $330 but then said it had batter issues on dropped it to $135. I sold it to apple for $335 with no issues.

Date of experience: November 1, 2013
Massachusetts
1 review
7 helpful votes
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This company is disgusting and should be shut down! Sent in pristine iPhone and was quoted a price-withoutmy knowledge or consent they downgraded my phone to a poor rating and paid me 1/4th of the initial quote-I asked that my phone be returned to me and they said "sorry, already sold."

It took a lot of effort on my part which included sharing my story with friends in the tech industry (who then shared my story) to get the balance due on my initial agreement. It wasn't the money-it was their dishonesty that got me angry.
Never again-I through my old iPhones in a drawer or trade in to Best Buy-they had a great buy back deal this summer

Date of experience: October 10, 2013
Florida
1 review
2 helpful votes
Follow Eric V.
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I recently upgraded to the new iPhone, and sold my iPhone 4 to Gazelle. I was hesitant after reading a lot of negative reviews, but figured I'd give it a try anyway, as I wouldn't be too upset if I got nothing for it.

I had a great experience with Gazelle. I answered a few questions about the condition of my phone on their website, and they quoted me at $110. For a phone I bought for $100 2 years ago (w/ 2 yr contract), this was surprising to me. This was in line with other websites, including the Apple store, AT&T, and Amazon, except on the other sites, you had to spend the money at their store. I'd rather spend it where I want.

A few days later I received a box in the mail with instructions on how to ship them my old iPhone. I dropped off my package with my phone at the post office the next day. Just in case I took some pictures before I shipped it. About 3 days after that I received an email that they received my phone and would examine it soon. The next day I got another email that said they had looked at my phone and would pay me the full $110 they quoted. The deposit was made to my PayPal account the next day. From the time I initially signed up online to the time the money was in my account was 10 days. This includes sending the package both ways.

I will note that although my phone was 2 years old, it was in great condition. I always kept it in an otterbox and used a screen protector, so it had no scratches or damage. I used a q-tip to clean dirt out of the ports/niches before sending. I cleared everything off of the phone, set it to factory defaults and loaded iOS7 before sending as well. I'm wondering if some of the bad reviews sent in phones in bad shape. I will note that I did not send the power cord or headphones, which I was worried would bring down the price but apparently it didn't.

Overall I had a good experience and would recommend.

Date of experience: October 4, 2013
Oklahoma
1 review
8 helpful votes
Follow Allison H.
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Terrible company that lies to you. I was expecting the experience to be fast and professional - this was not the case. I was told my phone was worth $150, however when they FINALLY emailed me they adjusted the price down to $35. NO THANKS! They clearly use lies in their marketing to get business, and that is not ok. Find another way - Gazelle.com sucks!

Date of experience: October 4, 2013
New York
3 reviews
4 helpful votes
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Ehhh I am not really a fan of this website. You are better off finding someone to buy it from you on Craigslist or Ebay

Date of experience: October 2, 2013
California
2 reviews
15 helpful votes
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Terrible customer service! They told me I would get over $200 for my iPhone 4S but once they got it, it was deducted down to $100! In addition to this, it took me over 2 weeks to get my payment.

I would NEVER do service again!

Date of experience: August 29, 2013
New York
1 review
8 helpful votes
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PLEASE READ
July 20, 2013

PLEASE READ - before selling your iphone, macbook or other device to gazelle, check 'gazelle store' on ebay, their ebay store, and see the price for which they are currently selling similar wares. You'll be shocked at the difference between what they are paying you, and the price for which they are going to sell - your stuff. I wish i checked before selling to them.

Date of experience: July 20, 2013
Massachusetts
1 review
3 helpful votes
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Gazelle was awesome
April 3, 2013

Gazelle was awesome - easy web site, cool prepaid box, great communications and in the end they paid me MORE than my original offer - who does that?

Date of experience: April 3, 2013
Pennsylvania
1 review
5 helpful votes
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Sent 2 phones in (in Like New Condition), they received them on January 31 (per FedEx tracking info), website states they still haven't received them. I get no response from e-mails, voicemail and chat keeps telling me tomorrow (they are behind... same excuse the last 3 days in a row)! Who can I contact besides the BBB, possibly the Texas Attorney Generals office fraud division?

Date of experience: February 7, 2013
Texas
1 review
5 helpful votes
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Received a quote for $55 for my iPhone 3G on Oct. 5th. I found a promo code that added an additional $5. If you opt for an Amazon Gift card then an extra $2.75 is yours. I sent out my phone and they agreed on the original quote. My friend also sent her 3GS in and got an additional $44 on top of the $116 they promised her. Easy transaction for the both of us. Keep an eye out for the emails though. My giftcard was floating around in my SPAM box. It was easy to redeem on Amazon since I had other things I wanted to buy. Thanks, Gazelle!

Date of experience: October 27, 2011
Washington
4 reviews
9 helpful votes
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Bad experience
August 11, 2011

Bad experience. Deducted 80%! From my original quote!

Date of experience: August 11, 2011
Ohio
1 review
5 helpful votes
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This site is a big liar and BS. They advirtise on fronpage a cell phone for $50 r more, when I searched for different items they only give you $4 for a good condition or better. For example: 200GB external desktop Hard drive, they offered me $2, a godd like new condition lens only $4. The BS-ness is this is that they give you a list of accessories to click on, but your item might not have had those initially. Like the lens: didn't come with a case and hood, only a cap. If I would add those 2 accessories they would offer me $20, but they didn't come with the lens. So don't get fooled by them. They offer a better price for hot items like ipads and iphones, but there are other good items out there. You are better off selling them on ebay.

Date of experience: March 30, 2011
Michigan
1 review
7 helpful votes
Follow Quineka W.
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I used Gazelle twice in the past with no problem. This time however, I am ticked and will not EVER do business with them again. I sent in my iPad but declined their revised offer. Received the unit back today with no SIM card. They have lost me as a customer permanently.

Date of experience: March 29, 2011
Wisconsin
1 review
4 helpful votes
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I made a trade of a blackberry rim for 64.00 and they won't give me my money they keep telling me paypal has it but paypal gave me a refund transaction where it went back to their account now they are giving me the run around

Date of experience: January 27, 2011