I've been using a sling tote for years. This new tote carries more wood. Less work on the cold winter days to make less travel to the wood shed. Love the Tote
I am very happy with the delivery of the products that I have order and for those products that are or have been on back order, the Company has kept me informed.
I love my soil knife so much that I decided to buy a friend one. Ordering was easy. Packaging was good. It arrived quickly, and my friend loves it as much as I do.
The overall experience is very convenient. The products listed are very detailed. Ordering is simple and I will be using the site again in the future.
I have ordered numerous times from this company. I have always been impressed with the service and the merchandise. I highly recommend this company to all my friends and family
Great tools, good prices, great service. Always have the tools and gadgets for all jobs. Website is easy to navigate, and customer service is always there to help.
I tried to order an item monts ago and it was out of stock. They asked if I wanted to be notified when it again became available. They di so, and I ordered right away. It is a Christmas gift,
I took the Italian made waffle iron to moose camp.
It worked great, everyone loved the waffles that where made with it.
One thing though... it is 4.5"x5" not 4"x4".
Everything I have purchased from Garret Wade has been true to their description. They are high quality tools that make gardening more enjoyable with less effort. Great gifts for retirees.
Their customer service was amazing... timely, personal, relevant, and even more than I could have asked. Thanks!
Dear Adam,
Thank you for your order and for taking the time to share your experience with Garrett Wade here. We truly appreciate it! We hope you enjoy your purchase!
Had trouble at first getting discount through operator. Finally, emailed you. You honored discount and all is well. Very very much appreciate your quality workmanship. Wish you continued success.
Thank you for your review, Ramey! We're sorry that you ran into some trouble but glad to hear it was corrected. We wish you all the best too!
I enjoy reading every catalog from Garrett Wade. I love when I find something I can give as a gift because I trust the quality of the products they sell and I know my loved one will be thrilled.
I placed my order and credit card was charged. I was sent an email letting me know the order was received. I never received any information on when it was shipping. After a week, I called and the customer service told me it was packed and ready to ship but had not left the building. 3 days later I called again, to be left on hold for 15 minutes because they could not find the order. I called back and I was informed that it was being packed and there was no schedule for shipping. I requested a cancelation as I live out of the country and know that I will not receive it in time for my departure. I was told there is no way to cancel it and that it would have to be left up to UPS to return it as there will be no one to receive it at this address. Awful customer service. They take your money and then whatever happens whenever it happens is the way they do business. Since no one will be here to receive the package I suspect this will be a $220 usd loss to me. I was really looking forward to receiving my gifts, and this has left an extreme sour taste in my mouth.
Dear Linda,
We're terribly sorry to hear of the negative experience you had with us. My name is Susan and I would like to personally resolve this for you. Please email me directly at susanm@garrettwade.com. I will need your order details. I look forward to hearing from you,. Again, on behalf of Garrett Wade, I sincerely apologize for all the trouble you had with your order.
I have been purchasing from Garrett Wade for over twenty years. I have never been didsatisfied with service or product in all those years. That is the story.
I am new to Garrett Wade products, but I will be looking forward to future shopping with what is obviously a company interested in providing quality products.
Ordered these loopers because I couldn't find a heavy duty set at the home improvement or hardware store. There is no easy to trim mesquite trees but, these are the best I've found to do the job.
We had ordered some these fly swatters years ago which are now worn out. These swatters are the best that we can find and they last for years too.
Dear Grace,
Thank you so much for your order and for sharing your experience here! We're happy to hear how helpful the fly swatters were for you. Your feedback means a lot!
I placed an order over the phone. Never received confirmation of the order, and when I called a week later I was told there wasn't any order in the system.
Dear Gary, We're sorry to hear that you never received your order. We only see one order in the system on 3/3, and it was shipped. We have a tracking number for this order which we can provide. Please get in touch with me directly at susanm@garrettwade.com, and I will send you the tracking number. I can also arrange for the item to be reshipped to you. I look forward to hearing from and assisting you.
I wanted someone to just give me an RMA and an address to return the product to. Instead, I got more work to do.
Dear Ron,
Thank you for your order. We're very sorry that you aren't happy with the Citrus Juicer. Your order should have come with a prepaid return label. We will send have our fulfillment team email a return label to you so you can send it back for a refund. We sincerely apologize for the inconvenience.
This now the third time i've ordered from Garrett Wade and in all three cases the item ends up not being in stock and takes 30 - 60 days to get the item. This time they offered a free item with the purchase. I got the free item today and when I called about the rest of the order they said they were expecting it stock in 2 - 3 weeks. What really got me angry about this, is that because they sent me the free promotional item, they charged my credit card for the shipping. I could get nowhere with the customer service dept. as she keep saying that "this is the way we do it here". Charging me the $15 shipping when all they sent was the freebee really is giving them my money to spend for the next 30 - 60 days. When I said I would send back the free item because I didn't want to be charged until I got the item I ordered she said they couldn't take the item back. This is clearly a way for them get money without sending you what you ordered. Be careful with this company. I've now got three experiences where they didn't have what they said they have and now they are in my mind fraudulently taking my money.
I have subsequently been working with Orin Fraser at Garrett Wade and he's admitted to the mistake being made and has made the issue right in my mind. Thanks to Orin for fixing the issue.
Hi Joseph,
We are so sorry for the delay in getting your order out to you.
We try very hard to maintain stock on all our over 3,000 items.
But with over 300 suppliers it is inevitable that a hiccup will happen now and again.
Please contact me directly at orinfraser@garrettwade.com so we can assist in getting you more information about the product that is on backorder.
The shipping charge will be refunded to you in full should decide to return the free gift or cancel your backorder.
We apologize for the miscommunication from our customer services department.
We assure you that this is not our usual practice.
Please contact me directly so we can correct these matters.
Thanking you for your patience.
Garrett Wade
Customer Service.
Overview
Garrett Wade has a rating of 3.5 stars from 300 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Garrett Wade most frequently mention customer service and long time. Garrett Wade ranks 1st among Woodworking sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
That's wonderful to hear, Guy! We're very happy that the tote is facilitating lugging wood for you. Thank you so much for stopping by to share your thoughts!