I received a gift of things I already had. I tried to exchange them by following the clear exchange directions on the mailing label that came with my order. The company said they don't do exchanges and refused to honor what was clearly laid out in the form. They said the only way is to return the items and credit back to the original form of payment. As this was a gift, the gift recipient (me) loses the gift. The package was also missing items from the original order. NEVER BUY FROM THEM and NEVER DEAL WITH THEIR CUSTOMER SERVICE. I hear that this used to be a good and trustworthy company; WHAT CHANGED?
I like all my purchases. I receive emails on sales and other products. Will in future will probably buy some of these.
Dear Doris,
Thank you for stopping by to post your review on our products! We truly appreciate your interest in our tools and your taking the time to let others know.
I saw the brass compass on Garret Wade catalog site. The price was excellent and I am happy to have purchased the compass. Well made item. I know my grandson will enjoy it for many years to come.
We're very happy to hear that your grandson is enjoying the compass, James! Thank you very much for sharing your thoughts here. We truly appreciate it.
I've had 2 of these spades. The best spade for digging holes for smaller plants. Sharp cutting and easy to handle. You can jump on the handle if needed. Solid steel blade and handle.
Glad to hear you love the digging spade, Meg! Thank you for taking the time to share your thoughts. We really appreciate it!
Not sure how I got on the mailing list. Being a Catalog Queen I get lots of them. Through time I've come to love the catalog, so full of such wondrous item, many of which I've gotten.
Thanks for sharing your thoughts with us, Ann! We try to carry unique and useful items. We hope you enjoy perusing our catalog and pick out something nice for yourself!
I ordered the rachet pruners for my son-in-law who is a landscaper. He thinks they are awesome! Definitely cuts through thicker branches easily. He likes the ease of blade replacement as well.
We have been long time customers of Garrett Wade, but that is coming to an end. I purchase several items for gifts this holiday. When I ordered, I was offered a free flashlight... no biggie, but seemed like a nice perk. I also ordered two folding shovels. When the order was placed, everything was listed as in stock. The order confirmation showed that 1 of the shovels was back-ordered and would be shipped later. This was Dec 6th. On Dec 24, the shovels were listed as in stock on the web page, but they had never shipped. I contacted customer service and was told that the items would no longer be carried - however, not only were they still listed for sale on the website, they were listed as being in stock and I could add up 6 of them my cart. Not back ordered, not unavailable. I asked about this and the flashlight... and was told that the website and their stock were out of sync... and they had accidentally canceled the flashlight with the shovels and it could not be reinstated. Such a shame- not only their apparently ineptitude, but the complete lack of caring about their customers. We were wondering if they are under new ownership. This is such a difference from the Garrett Wade we have known.
Made in Germany and made to last, a lifetime. Excellent tool for weeding, and other tasks. All I had to do was put a little cloth friction tape (hockey tape) on the handle to improve grip.
Always the highest quality products. Well worth the money! Sometimes shipping can be a little slow, compared to other on-line retailers, but I've always found it worth the wait.
Very satisfied wit the service. Product was delivered ahead of schedule. Impressed with the quality of the two pocket knives ordered. Will definitely order again.
I ordered the portable brass candle lantern for a friend. The tool was perfect and of great value. My friend was extremely happy and has had no issues. Great company would recommend.
My call was answered by a person quickly and they were extremely helpful. I received my order faster than I was told it would arrive. That was wonderful.
You purchase an item, get an email with a tracking #. The tracking # is a sham, you get a tracking # but the item has not been given to UPS yet. It can be days before they actually give the item to UPS. I WILL NEVER BUY FROM THIS SITE AGAIN. Look somewhere else for same quality products.
GW has many unique and utilitarian items. I have purchased many garden items plus several knives. Everything is very good quality and their customer service is excellent.
I ordered the drill alignment tool on line and the product was delivered quickly and without complications. I was not disappointed when it arrived and immediately put it to use with several projects.
I received a set of chisels as a gift and they are stunning! I visited the GW website and ordered a few more items. Everything arrived as promised - both in terms of time and quality.
I bought the French-made steak knives; they are sharp and have the right heft. They are good for anything that needs cutting, not just steak which I don't eat!
Having discovered that Garret Wade do not ship to the UK, I manager to find someone to take delivery of the Odd Job in the US and then ship to the UK. The Odd Job was a birthday present for my father, who as a cabinet maker by trade, was not aware of the Odd Job and he was thoroughly surprised and enthralled with it and has been putting the tool to good use.
Dear Paul,
Thank you for your order and for stopping by to share your experience with others! We're very sorry that we don't ship to the UK but are delighted to hear that you found a way to get the Odd Job to your father. We're so glad he likes it and hope that he enjoys many good years with it!
Easy to navigate the site. I always check the sale items for unique items. I order several times a year from their site. Very happy with the quality of items and their customer service.
Thank you, Thomas! We're very pleased to hear that the order process went smoothly for you. We appreciate your customer loyalty. Have a great day!
Good experience, some of the items I purchase, I had to return because they didn't meet my expectations, and then I kept a couple of items, because of one that I like and another one that I'm trying to figure out how to return it.
Thanks for stopping by to share your experience, Ernesto! We're sorry to hear that there were some things that you weren't happy with. Please call our customer service team to request a return label to send those items back to receive a refund at 1-800-221-2942.
Overview
Garrett Wade has a rating of 3.5 stars from 300 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Garrett Wade most frequently mention customer service and long time. Garrett Wade ranks 1st among Woodworking sites.
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- Brooklyn, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for this confusion.
Our return policy is backed by our 90-Day Money Back Guarantee regardless if you received this as a gift.
Please contact me directly at orinfraser@garrettwade.com as we will be more than happy to exchange the items that were given to you as a gift, and sort out the problem that you had with the missing items.
Garrett Wade
Customer Service