Service was outstanding, customer service representative was very polite and knowledgeable and product quality was top of the line.
Product as advertised. Hook-on attachment was attractive to me, yet is useless unless used w/ very thin material.
Very helpful customer service. Quick replacement for de fictive part. No problems with exchange. Thank you Garrett Wade.
Prompt fulfillment of my order with extraordinary quality products that make your experience completely satisfactory
Thank you so much for your kind words, George! We're pleased to hear how happy you are with your purchases. Thanks for being a great customer!
Garrett Wade has been one of my favorite online orders. Useful, clever and hard to find items always appreciated.
Thank you so much, Mary! We're delighted to hear that you love our products and most appreciative that you stopped by to share your thoughts. Have a wonderful holiday!
Found a great tool to pick apples and pears from my 8 fruit trees.
Dear David,
Thank you so much for taking the time to post your thoughts about the fruiit picker. And also for your order! We hope you will have a very plentiful harvest this year!
Great thin knife, that feels good in pocket.
Came scary sharp.
Dear Joe,
That's great to hear! Thank you so much for your order and for stopping by to share your thoughts. We hope you will enjoy the knife for many years to come. Happy Holidays!
Have been buying interesting and unusual items from Garrett Wade for over 30 years. Never disappointed. Will keep patronizing them.
Thank you so much for taking the time to share your experience with us, Patrick! We're delighted to hear that you are satisfied with our products and the service you've received. We appreciate your customer loyalty!
Phone person was helpful and calm. Items arrived quickly I know from past experience that things are well made!
We're happy to hear that your order went smoothly, Sam! Thank you very much for taking the time to share your experience here. We really appreciate it!
Garrett Wade NEVER disappoints! Highest quality well priced efficient and effective tools. If Garrett Wade doesn't have it, you don't need it.
Thank you so much for your kind words, Monica! We're so happy with your pleased with your orders from us. We appreciate your stopping by to let us know.
Ordered and received quickly, quality will have to wait until after christmas for the gloves, but outside matts are doing what is expected
Thank you for taking the time to post about your experience, Susan. We hope you will be very happy with the products that you ordered from us. We truly appreciate your stopping by to let us know!
Being mechanically inclined, I will always purchase the tools required for my projects from Garrett Wade.
I ordered a fly swatter and a hatchet for my father for Christmas. When the box arrived, the fly swatter was there, but the hatchet was missing. I called in right away and the customer service rep. Said she couldn't send out a new hatchet as they're sold out, so she was going to send it to a manger to see if they could find one or refund me and that I should get an email the next business day. After a few days, I submitted a requested for information via the website contact portal to no response. A week came and went and no email, no new hatchet, and no refund. So I called in again. This new rep. Stated she was sending me a replacement item and it'd arrive in 1-2 weeks and I'll get a confirmation email in 45 minutes. I got no emails that day (and yes, I look through my junk as well). After a week goes by, I call in again to confirm the new hatchet is in the mail. This customer service rep. Says nothing is being mailed to me and a refund was issued. I checked my bank and I did get a refund for the hatchet only. Shipping was $14.95 so I asked her for a refund for that as well. She stated that since I'd gotten another item, shipping wasn't refunded. I explained that I would not have shipped just a fly swatter, a $9 for $14.95 shipping if I wasn't also going to get the hatchet and requested a shipping refund. She stated she'd have to submit the request to her manager and she personally would get back to me. After a week I hadn't heard anything so I submitted a request via the website and got a response back saying my request was forwarded to the correct department. Well that was a week and a half ago and STILL NO RESPONSE. If anything goes wrong with your order, good luck getting a response or a straight answer from anyone. Everyone you talk with will tell you something different and no one will respond to your requests. Do not buy from here.
Dear Jennifer,
I'm appalled to hear of the poor experience you had with us, and want to resolve this for you. Can you please write to me directly? My name is Susan and my email address is susanm@garrettwade.com. I look forward to hearing from you. I'm so sorry for the lack of communication and dismissiveness in which your order was handled.
Products are amazing. I have a list of items I will be purchasing in the future. Thank you!
Thanks very much, Christi! We're glad to hear you like our products, and appreciate your customer loyalty.
Good quality items that last, do the job well, and don't break the budget. Something for everyone.
Thank you so much, Avery! It's a very busy time of year and we truly appreciate your taking the time to share your thoughts. We're very happy you love our tools! Happy Holidays.
I purchased rhe aluminum hose rack and I'm very pleased. Should be the last one that I ever buy.
Dear John, That's great to hear and we truly appreciate your stopping here to let us know. Thank you so much!
It's very nice and original. This was a gift and I have nothing more to add
Thank you for your review, Brannon! We truly appreciate it and hope that the person you are giving it to will love it!
The website was easy to use and delivery was quick. As always great quality products.
I liked the 100' flex hose so much I ordered the 75' as well. Very lightweight and easy to roll up.
That's great, James! We're happy to hear you love the hoses. Thank you so much for stopping by to share your thoughts!
Overview
Garrett Wade has a rating of 3.5 stars from 300 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Garrett Wade most frequently mention customer service and long time. Garrett Wade ranks 1st among Woodworking sites.
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- Brooklyn, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It's been our pleasure to assist you, Jean! Thank you so much for your kind words. We truly appreciate your feedback!