Garnet Hill

I ordered a sheet set. At no time was I told that any item was "back ordered". Three of four pieces were sent and billed. I complained, and was told the items "may" be available "on or after May 30th"--This would be TWO months after I ordered. I am returning the useless pillowcases and fitted sheet, and will never shop with them again. I wasted a lot of time on this.

This place is owned by HSN or the company that owns HSN. They also own the overpriced "Ballard Designs", "Grand In Road" etc... Their cashmere is poor quality and they mark it up 3 times what it should be. You can get the same clothing if not better from "Quince" for 1/2 to a third less than this place! The same clothes I suspect both companies buy from the same vendor! I bought a garment from them last December in a sz small. They sent a size large! By the time I got someone from there CS to help me the smalls were sold out! Then they had the nerve to argue with me about me sending it back and refunding me! No thanks. This sustainability nonsense about their clothing too! Not worth the nonsense they claim. $99 for a top sheet! Don't be a fool and pay it!

I returned an item and not only had the cost of return shipping deducted from my refund but they do not refund the original shipping and processing charges. They wound up deducting almost $30 from my refund. Not going to shop Garnet Hill in the future.

I received a defective tankini top and tried to contact Garnet Hill for resolution. I emailed customer service twice and called several times, never with an answer or the ability to leave a message. I filed a complaint with PayPal and that finally got movement from Garnet Hill. They sent a paper check by mail claiming an issue with their billing system. I received it today and it is an incorrect amount. I need to contact them again for resolution but I know neither email nor phone call is effective. Defective product, difficulty with communication, incorrect refund - one star maximum.

I swore off Garnet Hill last time I ordered because my return made it too costly. I forgot all about my swearing off when the Black Friday sales 2023 hit and, once again, I bought from Garnet Hills. I kept one item and returned another $150 item. Garnet Hills withheld $21.64 from my return. This is in addition to their approx $15 original delivery charge. I understand they need to make a buck but not from me anymore. Not worth it. Risk is too high shopping Garnet Hills.

I tried to post this review on their site and they would not let me … I purchased "Garnet Hill Essential Down Blanket and Throw". The title tells you that you are purchasing two blankets - the size you chose and a matching throw. The order confirmation shows two blankets - one larger and one smaller. For the price, I thought it was a good value. I only received one blanket - the larger one. Customer service says that the title means there is available various sized blankets and a throw size. They also say that the picture with order confirmation is just a stock photo. They refunded my shipping charge -big deal. I gave it as a gift and now I can't take it back. Never will order anything from them again.

What the hell, Garnet Hill? I have been shopping with you since the mid 90's and have never been treated so shabbily. I ordered a set of double bed sheets and two pillowcases (as noted on the invoice). I received one flat double bed sheet and two fitted double bed sheets. My company will arrive within hours and when the bed was made, YOUR error came to light. Your Customer Service offered to let me "reorder on a two-day delivery basis." So, the requested set will be at least a day too late and it will cost at least $8.00 to return the wrong sheet AND God knows how many other fees etc. will be tacked on in the meantime. I am bitterly disappointed in you, Garnet Hill. You used to be a quality operation.

Garnet Hill used to be my 'go-to' for gifts, clothes, bags, etc. Not sure what has happened, but quality has gone down. Shipping is outrageous. Their ordering system is outdated. Ordered a bag and an inexpensive shirt to get free shipping (over $100). Didn't want the shirt, but made sense given their shipping costs are high. THREE days later, I was informed bags were out of stock. So, it took 3 days for their system to catch up. So I called them and told them to cancel the entire order and was informed that it was cancelled. Now 6 days later, I get a tracking number for the shirt only. Ugh. They need to reevaluate and update their ordering system, their customer services, and their over-priced merchandise. NO MORE GARNET HILL FOR ME. Now I order directly from the source and it's usually less expensive!

After ordering an outfit 1/3 of which was out of stock on 4/12, I had to return the 2 items that arrived as an exchange. I never received a notification that they were received. After 2 events passed that I would have liked to have worn the outfit to, I called on 5/2/23, only to find out that my order had been received but they were not doing anything to replace what I asked for. The snippy customer service rep told me I would get a check, not a credit & 2 shipping charges would be deducted totaling $27.80 FOR NOTHING received. I wish I had read these reviews, which they obviously don't, because they have done nothing to remedy the situation despite management being in charge for quite some time. I won't be surprised when I hear they are bankrupt. I don't even want to give them one star but its the only way to end this misery.

Ordered 4 items from Garnet Hill. They charged my credit card immediately for the whole order. When I didn't receive the items I went online to check status. Next to each item was single word: "backordered", No other info on when items were expected back in stock or when I might expect delivery.
Ticked they never notified me, and that they charged my card when items aren't even in stock.
UPDATE: I spoke with Garnett Hill rep who said they had the items in stock, and they were being processed. The "backordered" status was incorrect. I received items in timely manner and had to return several. They notified me when they received the returned items, and credited my credit card.
Seems like they have greatly improved their customer service, and are much more timely in delivering orders and processing returns.

Similar to other reviews...GH has demonstrated poor customer services and EXCHANGE policy. Bought a coat, exchanged a coat, GH canceled the exchange and shorted me 18.18 on my refund.stating they do not refund freight charges.
I had very high regards of you since the 90s...I wont shop with you anymore.
Poor customer service and business.

I ordered a pair of linen pants. The very first time I wore them, the hem fell out of the right leg. Now I have to pay to have the hem put back in. This shouldn't happen to a pair of quality pants at a high price. Will never order again.

The return policy is extremely confusing and although it says returns are $7.95 they charged $40.00. It made no sense even after a supervisor explained. Also after I place an order a few days later they added addition tax. Probably won't order again.

I ordered a sweater on April 23rd, 2023. It was on sale and after placing the order I found out it was on backorder to arrive in early July. It is now July 26th. I have no sweater. I cannot get into my online account. I placed several phone calls that went unanswered; during 2 calls I did speak with Customer service and I was told my sweater was on backorder till March of 2024. I never received any confirmation follow-up or emails. I cannot get anyone to call me back. This 'System Maninenance' problem has been ongoing for over 3 months and I still have no answers.

I accidently ordered an item twice - a gift. Immediately emailed the company to have them cancel one of the orders. Their response was "Your order has been processed, therefore we cannot cancel the items. We apologize for the inconvenience. To return any items from this order, please use the UPS or USPS prepaid return label" Even though the payment didn't process until 2 days later. So now I have to ask the people I ordered the gift to return one. How tacky, I don't think so. I'm annoyed. Won't be buying any of their items again.

My first time ordering from Garnet Hill but never again. My items arrived in a timely manner but wanted to exchange a blouse for a smaller size. I used the return label provided and was not supposed to be charged for shipping because it was an exchange. I received email saying my return was received and I would receive a refund to my card of 22.06 when the item cost 29.95. I tried repeatedly to call, email, send chat and nothing electronic went through and phone always busy. I wanted to know why I could not exchange the item. Yesterday I got another email saying they were having issues and I would be sent a check. Similar story to others on this page. I did get their attention when I included this message in the review of the blouse. They actually responded and said my review was not appropriate for posting. Others might want to try this to make some noise. If I do not get my full refund soon I am reporting them to Better Business Bureau. It works! As others have said, I wished I had reviewed this company before my purchase. Very useful site.

I frequently give their wool and cashmere items as gifts.
Recipients are absolutely wild about them.
I will also add that when I do need to make a return, there is
Never a problem.
This winter, I was ripped off on returns by several on-line businesses.
It makes me appreciate Garnet Hill even more.