Garnet Hill

GH knows they have problems with merchandise and shipping and continues to ignore the problem. When purchasing an item the site said the item would be shipped on June 16. However, after paying etc, the confirmation said it would not even ship until July 8! Speaking to customer service confirmed this is a recurring issue they choose to ignore. In this day and age, transparency and the willingness to work with customers should be a foundational pillar for a company. Not here! Give us your money and we don't care if you are satisfied.

I have used GH many times but will most likely not use again. Using their shipping labels i returned a dress x2 for sizing reasons. I didnt get a tracking number. After 6 weeks of waiting for a refund ive been told it just never arrived. I suggested since it was same dress twice returned that maybe it was processed as one, even though it was 2 weeks apart. No refund. No apparent concern on their part. Basically told that i am out of luck and out $100. Won't make this mistake again!

I ordered from Garnet Hill and THEN read the reviews on this site. I am glad I did it in that order or I would have missed out on the most exquisitely soft and beautiful flannel bedding I have ever had the pleasure to touch. I don't know what the other reviewers are talking about. I ordered and within 5 days received my shipment except for one item that I knew at time of ordering would be delayed. The rest arrived promptly and had a return label right inside, which I immediately threw away. Seriously, these are the kind of flannel sheets that are thick and brushed on both sides. They are extremely high quality. They will wear beautifully just like other high quality sheets, getting even better with age. They are in the washing machine right now and I can't WAIT to put them on the bed tonight. The colors and patterns are absolutely gorgeous. Don't go by the negative reviews. These sheets are amazing!

I have experienced this several times with Garnet Hill... you make a purchase but have to return it. Even if you return it to UPS that very day, you won't see your money credited back for at least 2 to 3 weeks, nor will you be notified of the status of the order. It cannot be found on the website. Also, their shipping is too high, especially for returns unless it is an exchange. I'm going to avoid dealing with Garner Hill from now on.

12 days before Christmas and my order hasn't even left the warehouse. I ordered in November. I wrote 3 days ago,no reply so I called today.I simply asked for a shipping date as it's been 14 days, the kid was sooo rude, told me it's at he warehouse and there is nothing else he could help me with. He said I'm not sorry, but I will apologize on behalf of garnet hill. He said I'm not going to the warehouse for you, I asked him why he was so mean and he told me to call back and tell some one else what a jerk they were. I never called him a jerk and was very polite. His insults kept on coming and then he hung up on me. I still haven't heard from my email 3 days now 4 ago. I paid for shipping and now I will have to pay for return as this will not arrive in time for me to mail the gift. Worst experience ever.

While I love the cashmere products from Garnet Hill, their shipping charges are ridiculous since you also have to pay for returns. I won't order from them anymore after speaking to two very nasty customer service agents that could not explain to me why my refund amount was different than what I was charged. It's ridiculous that a company that sells shoes charges you when they don't fit. On one order, I had a coupon for free shipping that I couldn't find at the time I placed the order. Within 10 minutes of ordering, I called customer service and was shunted off to India, where I was assured that I would get free shipping. Not only did they not honor my coupon code (which, by the way, they sent to me), when I speak to customer service, they very testily tell me that they don't honor coupons during winter sales. Horrible customer service and I will find my cashmere elsewhere!

Wow! I give this company zero stars. Customer Service is basically a JOKE and non- existent! If you get what you want and like it no problem but if you need to return something for any particular reason. Well good luck with that. There is absolutely no communication with this company at all. I returned two dresses and almost 2 weeks later, I have heard nothing from the company and no credit yet. After trying two weeks to finally reach someone at customer service, the phone rings and rings and rings. And then you are on hold forever. Neither customer service associate could even answer any of my questions, I heard excuses that the system was down and they just don't have that information on them and there's no one that can answer my questions. Poor poor excuses! I finally got someone today that did admit they got the dresses and that an invoice was made for my credit although I have not seen it yet, I will wait the 5 to 7 business days and call back if I don't see it. I will never order from this company again! Please please think about it before you make the same mistake!

Endless junk mail! Once a week they send a full catalogue! I had to spend hours figuring out how to cancel. I had to call, send email... I finally got a confirmation from them and they said it would take 6 to 8 weeks for the catalogues to stop. It's been 4 months and I still get them. Now I am "mysteriously" on an extra junk mail list for Sundance. They ALWAYS go straight to recycling. I will never order from them again. Super annoying.

I gave this company a chance and I wish I never did. They say that their return exchange policy is easy and is for "anywhere in the U.S." but it's not. I was disappointed with many items. They wouldn't even let me post my reviews on the items!

I receive a catalog, order my item, it is no longer available, or if I get my order in it inevitably will go on "back order". Of course due to "chain supply" these days. As far as the clothing I would rate it highly, but can no longer depend of receiving an outfit to wear for a special occasion because of shipping issues.
My last order (gathered knit artist t) was Oct. 8, then back ordered to ship Nov. 29, and now Dec. 10. Canceled!

They keep sending printed catalogs that I never signed up for and there is no way to remove yourself from it. There is a website form to stop catalogs but filling it does nothing other than send an automated support ticket number. The customer service never responds. The only hope is to take to state consumer affairs or BBB. Imagine the amount of wasted time, frustration! Hope they go bankrupt, will be doing everyone a favor including the environment =)

Darn, I didn't realize their customer service is the absolute worst and ordered from there. I want to exchange the king size pillowcases for standard and, literally, the customer service rep did not know what "percale" is (she thought and still thinks it's a color!), confused pillowcases with a flat sheet (she never did figure that out) and could not find my order. I think I'm stuck with these as 2 emails to them were never returned. I like their products, but will never buy from them again. I'd rather try to contact the IRS than this company!

I ordered a dress, did not fit although lovely fabric and returned it with their label. I reached out to Customer Service after two weeks due to no refund, then three weeks, at which time they mentioned that the same day, they processed my refund. Four weeks have passed since I shipped the item back and still no refund. Will give it another few days and then file a Better Business complaint. I do not plan to do any further business with them. It's unfortunate because their catalogs have some great products.

I accidentally double ordered an item. I immediately contacted them and they said there was nothing they could do the items already shipped. When in fact the items did not ship for a week after the order(s) were placed. They told me no problem just return it for a full refund. I returned the 2nd order. It has been two weeks since they received it back. I finally received an email from them that they have it. Please expect my refund in 2-3 weeks and they were deducting their shipping cost from the "full" refund. Not even sure what to say but I will not do business with them going forward.

I just received my purchase after a long wait. I need to exchange this for another size. What a headache and the worst GH international customer service ever. I thought the role of customer service was to actually care about the customer. I found the customer service person I dealt with was very rude and I was an inconvenience. Very disappointing as their shipping to Canada in the past was great. Ever since they have Border Free involved it's a mess. I will never order from them again.