Gardener's Supply Company

Ordered item, never shipped, never notified me it was "out of stock." I checked 11 days after I ordered to track the order, then the website conveniently said that function was temporarily unavailable. How convenient. There is No information on their website about how to cancel an order. I wish I had checked their business profile here before ordering. Will never order from them again.

I have several of their copper plant trays that I use instead of plant saucers. They look good and do not leak or turn green.
Last week I ordered two more of these tray sets. A few hours after I placed the order, I discovered that I needed a third set.
The person I spoke to at Gardener's was very pleasant and accommodating. Although she could not change the original order, she gave me a discount on the second order in order to minimize the increase in shipping costs that would be generated by having two orders instead of one.

I placed an order for some seed starting medium on February 15th, I was not told otherwise so I assume it was in stock. It is now March 2nd and I am still waiting for my order to be delivered.
I called customer service and I was told that they were backed up on shipping orders and I get that I guess but this is absolutely ridiculous.
Also I assume that when you only work 5.5 hours a day that it is hard to fulfill your customers orders.

Very, very slow processing from ordering to shipping. Was one month. Ridiculous. It took so long to get it shipped that I was not sure if I paid.

Do not even consider buying the small sitting stool that folds down for a knee support. Great idea but they use cheap plywood for the insert and if you leave it outside it simply rots which is what ours did in less than a year and crashed while I was sitting on it. I am replacing the plywood with maple and it should work OK though the springs and other parts are pretty flimsy. Simply not worth whatever they charge.

Not sure why the low reviews. I've been a customer of Gardener's Supply Company for over 10 years and I think they're a fantastic company with unique items for one's garden/yard. I just got my Ina trellis and it's awesome. Beautifully crafted and looks amazing! I love all the plant/tomato supports as well. They are my preferred go to company for our penthouse garden-family and friends gifts for their yards as well. Thank you for offering unique products for the home!

One afternoon I ordered 3 privacy screens and very early the next morning realized they weren't right for my project. I tried to cancel by phone and internet but they said it was too late. A FedEx tracking number had not even been established. They did not intercept it from seller, (it had only been 12 hour) but the screens took 3 weeks to arrive. I used the cheapest shipper to return them and it cost $245.94. With electronic technology today I feel they should have been able to cancel this order. Also, there were no packing slips in the boxes, so no return form with return labels, as I was told there would be.

I've emailed and called to no avail. They sent me this product with a BATTERY INSIDE THE GLASS LANTERNS, which obviously broke them. Not only that, but the product was in a shoddy "recycled" box. I need my money back and I don't think it's fair to pay for shipping after this item was broken not because of the deliverers, or me, but because they decided to put loose batteries in a glass lantern. Who does that?

I am a Master Gardener and I love your products. Recently I have bought over 20 of the water reservoir container gardening accessories and they are great. I have spent money over the years with your company and I am absolutely appalled that you have the nerve to charge $20 shipping I'm a box that weighs less than 2 lb! It's absolutely unacceptable and I really do not want to do business with you anymore until you do something about this. In this day and age when 90% of the companies provide free 2-day shipping you should be ashamed. Thank God I had another coupon found to the internet but I still believe it's wrong that you charge so much for shipping I really do. A longtime customer who may not come back.

In April we bought a watering can star shower and loved it. In late June we had an unexpected heavy midnight storm that damaged the display, and it would no longer light up. We talked with Gardeners but didn't expect anything since this was in no way their fault nor a defect in the display. This very pleasant lady said "We stand by our products." Yesterday in the mail we received an entirely new watering can star shower. Now that's a company that truly does stand by it products snd customers. We highly recommend the star shower as it adds beauty to any outdoor setting. But if you get one make sure you get it from Gardeners, not one of the imitations.

So frustrating! We bought 2 garden beds. One was fine, but the other came with missing parts. I have spent a total of over 6 hours on hold to be ultimately disconnected after waiting over an hour each time. I have filed 3 incident reports via email... and NO repsonses after a month. We finally returned the item (at $50 shipping cost!)... just to try to recoup some money - but I am not holding my breath. SO disappointed!

The Employee Owners of this company should be ashamed of the service they provide. It's impossible to get through just to report an issue. No response to email, on hold for >40 minutes after being given an estimated wait time of 16 minutes. Received a damaged product after waiting 6 weeks for it. I will never shop there again. So disappointed.

I never received my order and I paid more than $30.00 USD. They said that order was delivered. I will never buy from this company and I will never recommend this place to anyone not even to my enemies

What a hugely disappointing experience I had today. I've ordered some raised bed corners a week ago and told they're unlikely to ship and the next week, that order fulfillment is taking over two weeks across-the-board.

They make a big deal about being employed, but I couldn't find an employee who had the decency to at least offer expedited shipping. Once they do get their act together. Poor, poor, poor.

Tried to get info on a product prior to purchasing. Wait times too long... so I made a purchase. Product is defective as some reviews stated. So I returned it in a timely fashion--within a couple of business days of receiving. A week + received an email from company that refund could not be processed without a return phone call. Multiple phone calls later with 50+ minute hold times... no answer and not able to give info that is supposedly needed to get my money back.

This company is extremely misleading. Please see my report to the FTC for full details.
Pros: Please shop for garden supply somewhere else
Cons: This company is difficult to contact, has misleading policies, and will take advantage of customers that are not willing to dedicate hours to resolve their issue with the company policies or products.

Placed a order 10 days ago. Wanted to inquire about it with them. They don't answer their phones (say they'll reply to your message in a FEW DAYS. They haven't). I've emailed twice - no response. Just bad customer service. Order hasn't shipped (that i know of), no recourse since i can't get ahold of them.

Waited 3 months for my order and when it came I was overcharged for their already high shipping. However, they charge your credit card immediately. It took many calls to resolve the problem and I was told that I would be refunded in approximately a month IF they determined I was overcharged. Very frustrating, I will never do business with them again. Everything about this company is designed to benefit them and take advantage of the consumer.

Buyer beware! I ordered from this site in April 2020 - right in the middle of Covid and the growing season. Customer service has been non existent even in July 2020. Won't answer phones or respond to emails, though they will gladly take your order! Also, their policy for returns is you pay return shipping - even on damaged items... and they will only issue store credit or exchanges, no refunds.
I was shipped duplicate items and as tried to return them, but since no one responds to my phone call or email - I am not paying return shipping for their error - I guess they are mine. Talk about inventory walking out their back door!

If I had known it would be like this I never would have ordered from Gardener's Supply. Every few days I try calling, but usually am on hold for almost an hour before I speak with somebody, and although the people are friendly on the phone, they seem helpless to resolve the matter or even to find out what is going on.

I wish I had read the reviews before placing my order.
But, the reviews about poor customer service are consistent with my experience.
Many of their products are nothing more that orders through a third party vendor.
Buyer beware--- if you like inflated prices and poor customer service they are for you. Otherwise, steer clear.

Ordered an item - never consented to subscribe to their emails. Received email spam daily until I finally unsubscribed. Isn't that illegal now? Don't you have to specifically consent?

Ordered an item on December 9th and never received a shipping confirmation so ten days later I decided to check what was going on. It was a Christmas gift so by December 19th I was getting antsy. Turns out, it wasn't in stock! When I placed the order it was to be delivered by Christmas. When I called, they explained that they could not get the item to me by Christmas - that they had not even received it themselves yet.

So let's count the problems here:
1. Sending email spam without consent.
2. Selling items to people that you don't even have.
3. Not notifying the customer of the problem.
4. Making claims you can't keep.

The only positives I can say are that they did offer to refund my shipping as a discount and that the customer service representatives were all nice. Ultimately I decided to just cancel the order. Being "nice" is appreciated and certainly an added bonus, but it really doesn't matter if you can't provide the service you set out to. Since Gardener's Supply put me in an unnecessary bind at Christmastime - when they could have just notified me immediately - I will never purchase from there again. Now, here I am days before Christmas hurrying to find another gift and get it in time.

Based on the other reviews here, it seems everyone has a similar story.

I made a mistake to place an order with this company. My first and last time! They had some items on back order. I've tried to cancel, but there's no way to cancel online so you have to call and wait for an hour or more, plus listen to the same message every 20 seconds! I couldn't get through. So they sent a second item and overcharged me for It. So now I have to call again, 4th times and listen to the same thing for another hour. Never order anything from this terrible company! Stay away is right!