Gardener's Supply Company

I ordered a seed starting kit and mix from Gardeners Supply Co. (Total $70+!) After 11 days, I checked on my order status, and it's still "processing." Hasn't even shipped yet. When I called customer service, was there was a 23-minute wait to speak with a rep. Unacceptable. If I had checked reviews of the company, I never would have ordered from them. Avoid!

I have several of their copper plant trays that I use instead of plant saucers. They look good and do not leak or turn green.
Last week I ordered two more of these tray sets. A few hours after I placed the order, I discovered that I needed a third set.
The person I spoke to at Gardener's was very pleasant and accommodating. Although she could not change the original order, she gave me a discount on the second order in order to minimize the increase in shipping costs that would be generated by having two orders instead of one.

I have been informed that the company went through a re-organization recently giving less hands to meet needs in some areas and other members with new titles and responsibilities. There will take time to adjust. I was also told at the same time there has been software improvements that didn't quite play well with other parts of the process. Coupled into the general state of no one wants to work service type jobs, they are short staffed.

Their products are great quality and when something doesn't meet a customer's needs, they replace or refund the item.

I'm sorry that they are struggling so and understand how difficult it was for the employee to admit their short comings.

It is only one season. They have a great record overall. Take a moment and realize how many of us on here have been in their shoes.

One afternoon I ordered 3 privacy screens and very early the next morning realized they weren't right for my project. I tried to cancel by phone and internet but they said it was too late. A FedEx tracking number had not even been established. They did not intercept it from seller, (it had only been 12 hour) but the screens took 3 weeks to arrive. I used the cheapest shipper to return them and it cost $245.94. With electronic technology today I feel they should have been able to cancel this order. Also, there were no packing slips in the boxes, so no return form with return labels, as I was told there would be.

Do not even consider buying the small sitting stool that folds down for a knee support. Great idea but they use cheap plywood for the insert and if you leave it outside it simply rots which is what ours did in less than a year and crashed while I was sitting on it. I am replacing the plywood with maple and it should work OK though the springs and other parts are pretty flimsy. Simply not worth whatever they charge.

I ordered a garden hose and a hose holder on April 21,2024 and I have not received it. I looked on the website and the status says "In Process." There is no indication of when it will ship (if at all). I emailed (twice) them asking about the status of my order. I received no response. I tried calling the 1-800 number but the wait times are over 30 minutes. Judging from prior reviews, it looks like maybe they don't have enough staff. Meanwhile, the charge on my credit card shows as a hold, and I can't get the bank to deny payment until the charge is posted. So, I'm basically in limbo without a garden hose! Had I known that shipping was going to take this long, I would have bought the hose at my local garden center. Because no-one at the company will reply to my attempts to contact them, I'm going to have to go out and buy a garden hose and then hope I can dispute the charge with my bank. I won't be ordering from this company again.

I wish I had read the reviews before placing my order.
But, the reviews about poor customer service are consistent with my experience.
Many of their products are nothing more that orders through a third party vendor.
Buyer beware--- if you like inflated prices and poor customer service they are for you. Otherwise, steer clear.

I ordered a large potato growing bag, sufficient soil to fill it, and seed potatoes. Foolish. I received materials from drop shippers (soil and seed potatoes from two sources) within a couple of weeks, but I have not received the growing bag. Time sensitive. It's getting too late. Absolutely no communication about a backorder or when to expect. Phone waits are exceedingly long, so I e-mailed as they said I should expect a response within 72 hours. No response six days later. Still get advertising e-mails, but I won't be ordering again. I today decided to endure the phone wait. Estimated time 52 minutes, and I'm now about 90 minutes into the wait. These people should be ashamed! Never again.

What a hugely disappointing experience I had today. I've ordered some raised bed corners a week ago and told they're unlikely to ship and the next week, that order fulfillment is taking over two weeks across-the-board.

They make a big deal about being employed, but I couldn't find an employee who had the decency to at least offer expedited shipping. Once they do get their act together. Poor, poor, poor.

I have been a customer of Gardners Supply for almost 15 years. Loved their products until this year. Probably 10 years ago, I bought a veg trug. A large planter box for on the deck. Guaranteed satisfaction for life! Shouldn't need any sealant ever. However about 6 years ago I resealed it with the recommended Eco sealant anyway since I had emptied it. I bought about $400 in upgrades this year and had to empty it again. Massive damage from carpenter ants! The ants would not have shown interest if it had not been rotted, Emailed. Response boils down to: they do not guarantee their expensive wood products (despite the fact it doesn't say that anywhere on the website), the expensive sealant doesn't seal, and they would rather get back their expensive upgrades and loose a customer than spend their cost to replace the grower I would have bought products for for another 10 plus years. Very short sighted and fraudulent practices. Buy elsewhere.

I placed an order for some seed starting medium on February 15th, I was not told otherwise so I assume it was in stock. It is now March 2nd and I am still waiting for my order to be delivered.
I called customer service and I was told that they were backed up on shipping orders and I get that I guess but this is absolutely ridiculous.
Also I assume that when you only work 5.5 hours a day that it is hard to fulfill your customers orders.

I wish I had read the reviews before I placed an order with this company. I placed an order on March 31 and 3 weeks later, it still hasn't shipped. They keep debiting my financial account though. I'm filing a complaint with the Vermont Attorney General's office.

I never received my order and I paid more than $30.00 USD. They said that order was delivered. I will never buy from this company and I will never recommend this place to anyone not even to my enemies

Tried to get info on a product prior to purchasing. Wait times too long... so I made a purchase. Product is defective as some reviews stated. So I returned it in a timely fashion--within a couple of business days of receiving. A week + received an email from company that refund could not be processed without a return phone call. Multiple phone calls later with 50+ minute hold times... no answer and not able to give info that is supposedly needed to get my money back.

I used to love Gardeners.com, but I received 3 planters with no packing materials, so all were broken. Gardeners return policy says i have to pay for the return? Also, one item is missing. I've called them 4 days in a row and left on hold. 1 hour +15 minutes, 1 hour+18 minutes and today 1 hour+14 minutes. Each time after all that time on hold, to get a recording saying there was a system error and then a busy signal.

UPDATE: I finally got a hold of them after 6 days of calling. They agreed to send me a prepaid UPS sticker. I should get a refund in several weeks. I've loved this company in the past and will probably give them another chance in the future.