Gardener's Supply Company
Questions & Answers

VERY DIFFICULT! If you actually get through they put you on hold forever, customer service employees have no idea what's going on. If you do email you have to send multiple emails before you get a reply then you will get conflicting information.

Nearly impossible. Be prepared to wait for HOURS. (We waited for over two.)

Not easy, they don't respond to e mails and you have to leave a message with the phone number they give but no one will call back.

Gardner Supply's customer service has been terrible! Will not answer the phone or reply to emails. Do not like their return/refund policy. Will not shop here again.

They do not answer calls, emails or claims. NO ONE IS THERE. BAD, BAD, CUSTOMER SERVICE.

How easy is 58 minutes holding time? Well half hour earlier it was 32 minutes. Not even a call back option.

Right now, it's impossible. I've called four days in a row and been on hold over an hour each time only to have the system hang up on me.

They don't ever answer your emails and if you wait over an hour on the phone you can have a customer service agent straight out lie to you

Customer service is awful. Hour long wait to never get through. Self service website is a joke.

You can't. Period. I've been trying for over a month. And they took my money! On hold for over an hour and then hung up on. I recorded and documented the whole thing.