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Gardener's Supply Company Questions & Answers

How easy is it to get a hold of customer service at Gardener's Supply Company?

asked by Christine W. on 11/17/19

15 Answers
They do not answer calls, emails or claims. NO ONE IS THERE. BAD, BAD, CUSTOMER SERVICE.
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How easy is 58 minutes holding time? Well half hour earlier it was 32 minutes. Not even a call back option.
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Right now, it's impossible. I've called four days in a row and been on hold over an hour each time only to have the system hang up on me.
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They don't ever answer your emails and if you wait over an hour on the phone you can have a customer service agent straight out lie to you
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Customer service is awful. Hour long wait to never get through. Self service website is a joke.
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You can't. Period. I've been trying for over a month. And they took my money!! On hold for over an hour and then hung up on. I recorded and documented the whole thing.
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If you'd like to wait 45 minutes, at least during the pandemic times.
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They never answer or return emails. DO NOT PURCHASE ANYTHING FROM THIS COMPANY
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They never answer. Waited on a call two days in a row, and their automated system had me on hold for over an hour both times.
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Impossible to get a hold of. No one responds to the emails or "contact us" and you get disconnected after 75 minutes on hold.
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Extremely difficult and frustrating. I waited well over an hour, on more than one occasion, only to be either misinformed, or told they had no answers. This is more understandable, however, than their inability to properly inventory their own products. Furthermore, final representative I spoke with (the one that cancelled my order) was very nasty when he told me "HE can't cancel ANYTHING. He'll let the warehouse know." Yeah, real comforting, especially considering the other reviews I've seen regarding their not cancelling orders. Not to mention his obviously irritated tone. We shall see!
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impossible to get ahold of anyone by email (they never reply with anything other than a message to call)
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Not easy whatsoever!!! It's extremely hard and time consuming.
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Have to leave messages and they respond in a few days
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Very easy to get ahold of. They sound the part but don't deliver.
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