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Gamivo has a rating of 1.9 stars from 408 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gamivo most frequently mention customer service, smart subscription, and credit card problems. Gamivo ranks 872nd among Gaming sites.
Proactively asks for customer feedback
This company responds to reviews on average within 9 days
No positive highlights yet
Been a customer since a year or so and it has been fantastic with GAMIVO. Many promotions, products that you cannot find elsewhere, endless payment options, one of the best customer supports that you can find! I had an issue with a key and it turned out that I'm just a dumbass and their Support helped me with the problem and I got my money back. 100/100 over experience.
Scam. Could be a good website for bulk buying games but they dont even realize that their game sellers are legit the lowest tier's in terms of grading. Anyways, I purchased 75 Steam keys with the intention of boosting my "games owned" badge on Steam. However, only 19 out of the 75 keys registered. It would have been more cost-effective to buy the games individually for $0.40 each on the Steam market. Furthermore, I unexpectedly found myself subscribed to a service I did not register for. I assure you that I have a strong memory and can recall a lot of information. I can guarantee that I never saw a checkbox or clicked on any option that said "get this subscription." The website is misleading and unreliable.
Scam. Could be a good website for bulk buying games but they dont even realize that their game sellers are legit the lowest tier's in terms of grading.
Anyways,
I purchased 75 Steam keys with the intention of boosting my "games owned" badge on Steam. However, only 19 out of the 75 keys registered. It would have been more cost-effective to buy the games individually for $0.40 each on the Steam market.
Furthermore, I unexpectedly found myself subscribed to a service I did not register for. I assure you that I have a strong memory and can recall a lot of information. I can guarantee that I never saw a checkbox or clicked on any option that said "get this subscription."
The website is misleading and unreliable.
THESE CROOKS STILL STEALING MY MONEY WITH THEIR DARK DESIGN CRAP AND THEY HAVE SOLD ME KEYS THAT DON'T WORK IN THE PAST. SCREW THIS SITE DO NOT BUY FROM THESE CON ARTISTS. THEY USE DARK DESIGN TO PILE UP MONTHLY FEES YOU DON'T WANT TO STEAL YOUR MONEY. THEY ARE NOTHING BUT CRIMINALS. I HAVE BEEN FIGHTING THIS CRAP FOR MONTHS NOW.
Been a customer since a year or so and it has been fantastic with GAMIVO. Many promotions, products that you cannot find elsewhere, endless payment options, one of the best customer supports that you can find!
I had an issue with a key and it turned out that I'm just a dumbass and their Support helped me with the problem and I got my money back.
100/100 over experience.
Products used:
keys for games
Hello,
Thank you for your review.
We are glad to hear that you enjoy our platform and that our support team meets your expectations!
We are always here for you to help resolve any possible issues or answer all of your queries.
See you soon on GAMIVO!
Kind regards,
Karen
They are selling keys of a game (through Steam) that is abandoned by its developers and currently not even launching any more. After contacting the developers of the game, THEY CONFIRMED THAT THE GAME IS NOT PLAYABLE IN ALL PCs AND THE GAME IS ABANDONED, and so I should ask for a refund. Gamivo support is not giving a refund because the game is still for sale in STEAM. Even though I shared with Gamivo the problem, they still refuse to refund the purchase.
Products used:
Software
Hello,
Thank you for your review! We are truly sorry to see that the product caused you any kind of dissatisfaction.
Please, note that the developers of the game confirmed that the game is still working. The servers of the game are still up and the game is still available on Steam.
As stated previously, we cannot provide you with a refund, as the purchased product (digital key) worked without any issues and unlocked the correct content on Steam. Therefore, the product was delivered as described.
It would be greatly appreciated if you could change or remove the opinion.
Kind regards,
Karen
Great site, fast delivery, no problems with payment. Im enjoying the game rigth now!
Three cd-keys purchased online, very fast everything worked smoothly
CARREFULL WITH THIS SCAM
Gamivo auto-enable a subscription to GAMIVO SMART when you make an order. That subscription is hidden in your basket. Then Gamivo refuse to refund that subscription you NEVER choose.
DO NOT PURCHASE ANYTHING ON THAT SITE OR YOU'LL SUBSCRIBE SECRETLY TO GAMIVO SMART AND HAVE TO PAY EACH MONTH
Tip for consumers:
scam, auto-subscription to GAMIVO SMART
Products used:
Video game and they auto-subscribe me to a service I never wanted
Revolting scammers, scamming by automatically charging for "smart" subscriptions even if you never accepted.
Tip for consumers:
scam
Products used:
a game
Hello,
Thank you for your opinion - please accept our sincerest apologies for the frustration caused by the activated GAMIVO SMART subscription.
We understand that this situation caused you stress and confusion, however, we would like to point out that the information about it has been visible to you during your purchase. It is a special additional service, which is not mandatory, and the user can resign whenever they wish - before the purchase, and anytime after that.
Please feel free to contact us via ticket or chat, or provide more information (order ID or e-mail address of your GAMIVO account), and we will do our best to find a compromise satisfactory for both sides.
Best regards,
Karen
Tricks you into subscribing to Gamivo Smart and makes it as annoying as possible to unsubsribe from it.
Products used:
ps5 game
Hello,
Thank you for your opinion - we are sorry to hear that you are unhappy with the GAMIVO SMART subscription.
We would like to inform you that it is a special additional service, which is not mandatory, and the user can resign whenever they wish - before the purchase, and anytime after that.
Please consider keeping the SMART feature to use the special coupons dedicated only to our subscribers, use the live chat with the agents to resolve any possible queries or issues, and many more!
However, if you are not interested in it and need help with deactivating it, please do not hesitate to contact us - we will do our best in order to help you.
Best regards,
Karen
This site is a scam. They sell codes that have already been activated and at the same time they sign you up for a fee to a subscription to the website which is re-occurring. When I opened a support ticket they responded saying they would cancel the subscription after the first month and would provide no refund for the Game Key since it was already activated. Total scam. STAY away!
Tip for consumers:
Site is a scam. DO NOT use.
Products used:
None, Game Code was already used and could not activate.
Hello,
Thank you for your review.
We are sorry to hear about this situation, unfortunately, without more details, we are unable to investigate the case and provide you with an appropriate solution.
We would love to help, thus, we encourage you to contact us via our ticket system so that we can take a closer look.
We hope to hear from you.
Best regards,
Karen
Please do not try to buy from them, these guys ask continuously for picture ID and credit card/debit info. I never received my steam gift card that I had ordered 3 days ago, for all I know these guys are fraud and steal identity because it never takes this long to make a transaction. They want me to take a picture of my ID at a different angle now even though they said it was good before. Don't trust these scum bag POS.
I have been using GAMIVO for a few years now (screenshots attached) and I cannot say a bad word about them. Multiple purchases (almost 40 orders completed), no issues whatsoever, keys are delivered very fast and the prices you can find there are absolutely amazing.
I had some questions regarding the website, the products available on their platform and their Customer Support was always happy to help/answer my inquiries, and I didnt have to wait 24-48h like on other websites, their response time is very quick.
I have been reading some bad opinions about them and those are full of bs, people are not using their brains these days and are first to complaint about anything.
I can, with all honesty, highly recommend this platform, 10/10 experience every time.
Tip for consumers:
All the information is available on the webiste, just read! If you are not sure about something, use Support section and ask them
Products used:
digital codes for various products
Hello,
Thank you for your honest review. It is our pride and joy that you are satisfied with our services and that we can meet your expectations.
Our support team is always here for you to help resolve any possible issues or answer all of your queries.
See you soon on GAMIVO!
Best regards,
Karen
Had been a customer for over 1 year with over 10 previous orders. But now was given "on hold" status and I had to tell what I was going to do with my order. I am going to use the key myself. Then my order was cancelled because according to Gamivo, a Visa debit card is unsafe. You may only use ZondaPay and RazerGold, never heard of them. I always use my Visa card without any problems.
Products used:
A key
Hello,
Thank you for the review of our services. We are sincerely sorry to hear about the unpleasant experience caused by our internal security procedures. You can rest assured that there are no foul intentions behind them and that they're here only to ensure our customers' and merchants' safety.
Please let us know what your order or ticket ID is - we will do our best to assist you with this issue.
Kind regards,
Adrian
I did buy couple of Discord 3 months nitro trail from them and everything was okay until i paid for TRY steam gift card.
The payment is on hold and they take my money and told me they need an ID for A PROF BC there F System flagged my ACC as a suspicious? Dude i Paid USING PAYPAL. PAYPAL HAS my
F ID MF what kind of BULLSH! T IS THAT?
In addition to the game key you buy you are paying for some kind of subscription that you've never agreed to pay for. After you automatically payed for this unnecessary subscription you have to cancel it manually at you account settings. Then receive an email to confirm the cancellation. Otherwise they are going to pay them monthly. The support never refund the money if you haven't done all this. The worst service! Not recommended to use it!
Never ever purchase anything from this site. Like others, I also got scammed. They have been auto charging $4.61 monthly even after canceling subscription. Support is trash. Tried everything and there is no way to stop them from charging me every month.
Hello,
Thank you for your review.
We are sorry to hear about this situation, unfortunately, without more details, we are unable to investigate the case and provide you with an appropriate solution.
We would love to help, thus, we encourage you to contact us via our ticket system so that we can take a closer look.
We hope to hear from you.
Best regards,
Karen
Support is really bad at doing a job, they didn't help me disable auto renewal on first month of subscription and because of that i got second month and i requested refund and they said that i already used some discount code and that they cannot refund me it. Subscription is meant to save you money but i just lost my money with it
Products used:
i got steam wallet when buying on this site, but this review is for subscription and support on the site
Hello,
Thank you for your review.
We are sorry to hear about this situation, unfortunately, without more details, we are unable to investigate the case and provide you with an appropriate solution.
We would love to help, thus, we encourage you to contact us via our ticket system so that we can take a closer look.
We hope to hear from you.
Best regards,
Karen
I tried to order borderlands 3. They said for security issues I needed to provide my photo ID and a note with their name on it which I did (my driver's license) and then they said for security reasons they were canceling my order. Seriously crap customer service and I'm definitely me. Now I'm waiting on my money back so I can try to find some other website to order the game through. Beyond irritated and so done with them.
* Gamivo attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Warning! DO NOT purchase anything from this site. They put you on a subscription without your consent. Which automatically charges you on a monthy basis. Once you find out and try and ask for a refund, they do not provide a refund, instead make it look like you can cancel now moving forward. Worst customer service and also most unethical.
Tip for consumers:
DO NOT BUY from this site!! They ended up charging me a monthly subscription for a few months without me knowing about it and definitely didn't agree to it.
Products used:
Purchase a code for a game.
All's fine but watch out for the auto sign up for their subscription service they do at check out. Customer service are useless too
I don't even wait for the support response to put a bad review, because when I'm buying a cd key, I want to have it for myself, who the $#*! can sell 1 cd key for multiples persons, but maybe they are genius, one thing is certain, this society have a new enemy
Tip for consumers:
fee added with transaction, scam, selling key already used
Products used:
WINDOWS 10
Hello,
Thank you for your review.
We are sorry to hear about this situation, unfortunately, without more details, we are unable to investigate the case and provide you with an appropriate solution.
We would love to help, thus, we encourage you to contact us via our ticket system so that we can take a closer look.
We hope to hear from you.
Best regards,
Karen
They auto-opt-in the checkbox on every purchase. My keys did NOT work and they then opted me into a $4.50 recurring charge that I didn't notice for a long time. Shame on me - but they refused to refund ANY of these and I had no idea this charge was even there. Their opt-out is hidden deceptively, then their final opt-out is disguised as a final button but you have to click a different button to finalize. Everything these guys do is to steal and is done in bad faith. Do yourselves a favor and STAY AWAY. Plenty of other sellers then to support these villains.
Tip for consumers:
Do NOT use this site. They trick you into an auto-opt-in recurring model that will steal money from you until you notice, then never refund you. Then try to opt-out, they intentionally obfuscate where the opt-out is and then move where the final button is to try to keep you in their recurring rev model. This is a very bad faith intentional act to steal and they would be out of business already if they were in the United States. Stay away.
The people complaining about the subscription, need to realize. This is how almost all companies like this work. You really have to pay attention, its the same as G2a I just made a purchase and you have to decline the subscription in 2 different locations otherwise your going to get charged. Attached are both the subscription options you have to decline
I have bought 2-month xbox live code, it was already been used when I purchased and tested it, support didn't even answer for 4+ hours and didn't give me a replacement or refund, I can see why customers are dissatisfied, I recommend you guys not to buy from this website, they are scammers. Those website owners should be thankful that I gave them a 1-star review
Tip for consumers:
do not buy from this bull$hit website.
Hello,
Thank you for your feedback - we are sorry to hear about your experience. We have noticed that you have never responded to the help offered in ticket ID 1257378.
In case you still require help with the unresolved situation, please do not hesitate to send us a ticket or contact us via chat regarding the mentioned issue.
We can promise that we will do our best to help you.
Kind regards,
Karen
Gain trust and grow your business with customer reviews.
Marketplace for games, made by gamers for gamers!
Hello,
Thank you for your review.
We are sorry to hear about this situation, unfortunately, without more details, we are unable to investigate the case and provide you with an appropriate solution.
We would love to help, thus, we encourage you to contact us via chat or our ticket system so that we can take a closer look.
Additionally, we would like to inform you that the GAMIVO SMART subscription is a special additional service, which is not mandatory, and the user can resign whenever they wish - before the purchase, and anytime after that.
We hope to hear from you.
Best regards,
Karen