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Gamivo

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Germany
1 review
8 helpful votes
Follow Tibor O.
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Monthly fee scam
March 6, 2021

Code was ok, seller - 3rd party- was ok.

I bought 2 games already (in 2 years) 2nd time happened 2 months ago. After 1 month of the purchase they started to book monthly fee from my paypal account, without my agreement, without any confirmation. It is fraud and illegal.

Customer service was disrespectful and talking to me like I am a stupid ape who don't know what are they doing.

Edited: gamivo.com twitter account has been suspended by twitter

Date of experience: February 4, 2021
Ireland
1 review
2 helpful votes
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Good value, genuine codes.
September 22, 2020

I wanted to buy a game code, my first port of call declined my transaction for some unknown reason, so Gamivo was my next attempt.
I got a better value code compared to the first, so I was delighted with that.
My only slight disappointment was the pricing structure can be a little vague as to what you will pay and the VIP optional addon charge?.
But this is easily visible on your checkout total.
Bottom line, genuine codes at great prices, will definitely return for morel

Date of experience: September 22, 2020
Italy
1 review
1 helpful vote
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Product doesn't work
July 1, 2020

The product does not work and the assistance was unable to solve the problem, nor to refund the purchase.
I would have been a sure customer in the future, but after this experience I will never buy anything from you again.

Date of experience: June 1, 2020
AE
1 review
0 helpful votes
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License key did not work!
September 22, 2021

Codes are not working! Bought the license keys for Anno 1800 and it did not work. Now they don't want to refund me the money anymore even though I showed them pictures and a evidence that the code is invalid. I am discussing with the support team since days and they are not refunding me the money. I bought it from another page instead and everything works fine! GAMIVO is completely a disaster.

Date of experience: August 23, 2021
GB
1 review
2 helpful votes
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Subscription scam
March 14, 2021

Key worked. Just beware they sign you up to a subscription. They took £2 per month twice before I noticed. Would not refund even though I didn't use it. The original purchase was very vague on the fact I was signing up for something regular. It just said "smart price". If you look into what that means, it means you get a few pence off but sign up to a motnhly subscription. I even then aborted that transaction and purchased at the non smart price but somehow still ended up signed up to the subscription. The replies from customer service were quick but not helpful. I will buy elsewhere to avoid this again.

Date of experience: February 12, 2021
GB
1 review
6 helpful votes
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Stay Clear
October 12, 2019

If you value your sanity I would steer clear, Its honestly like arguing with a 3 year old. They took money for a game several times but refused to give me the game untill I provided photo id... creepy right. When I asked for what purpose and for some basic company information they told me it was private? I'm staying the hell away from them and I would suggest you do the same, though I have to admit the chat log still makes me laugh.

Date of experience: October 12, 2019
Norway
1 review
6 helpful votes
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Scammers
October 29, 2020

They hide subscription fees in everything you buy. Tricking you into paying for many months Worth of subscription. If you ask for a refund, They shut you out and provide generic robot answers. Customer support is also incredibly unprofessional and does not adress the issue you are having. Don't give these rats any of your money. Go somewhere legit instead.

Date of experience: September 29, 2020
Australia
1 review
1 helpful vote
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WARNING! DO NOT BUY anything from this site!
February 24, 2022

Warning! DO NOT purchase anything from this site. They put you on a subscription without your consent. Which automatically charges you on a monthy basis. Once you find out and try and ask for a refund, they do not provide a refund, instead make it look like you can cancel now moving forward. Worst customer service and also most unethical.

Date of experience: January 25, 2022
Australia
1 review
0 helpful votes
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Totally a scam, don't purchase from them, especially the product key for the Microsoft products, no proper download link for the product, used/fake key get sold. Support is useless to keep repeat the script without resolving issues and refuse the refund, total rip off.

Date of experience: April 23, 2021
GB
1 review
1 helpful vote
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Sneaky subscription
February 14, 2023

Gamivo use the age old tactic of multiple re-selections of their useless subscription option.
To unsubscribe they have a neutral unsub button and during the process highlight options to cancel the cancellation in an attempt to get you to click the wrong section.

There are a few videos on youtube regarding this if you look about. Additionally, you will notice that they reply and use deflection as a response, or "offer to help" (you cannot get a refund, but as you very likely want nothing more to do with them, they get to mark the review as "attempted to help")

Judging from the massive amount of 1 stars here and 5 stars on trust pilot you can reach the conclusion that they pay for good reviews. Unfortunatly for them, a 2 word google search of "gamivo" and "scam" returns enough of these subscribe tricks to better inform people.

Date of experience: January 15, 2023
Serbia
1 review
3 helpful votes
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Don't go to this site
August 7, 2023

Support is really bad at doing a job, they didn't help me disable auto renewal on first month of subscription and because of that i got second month and i requested refund and they said that i already used some discount code and that they cannot refund me it. Subscription is meant to save you money but i just lost my money with it

Date of experience: August 7, 2023
GAMIVO c. Gamivo Rep
over a year old

Hello,

Thank you for your review.

We are sorry to hear about this situation, unfortunately, without more details, we are unable to investigate the case and provide you with an appropriate solution.

We would love to help, thus, we encourage you to contact us via our ticket system so that we can take a closer look.

We hope to hear from you.

Best regards,
Karen

Romania
1 review
8 helpful votes
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Wrong site to go
November 19, 2020

This business does not mind how it will get your money. Without asking they enroll you automatically in a monthly payment when you buy any product.
They won't give you anything for the money. When asked to return the money, they won't do it.

Any money taken from bank account without owner approval is wrong. But not returning it after being asked is called stealing. Shame on you GAMIVO.

Date of experience: October 21, 2020
GAMIVO c. Gamivo Rep
over a year old

Hey there,

We are sincerely sorry for the inconvenience caused.

We would like to ensure everybody that we do not have any foul intentions behind our SMART subscription - it is always visible to our clients before, during and when finalizing the payment.

Before deciding the disable the subscription we kindly ask you to review its perks as you can save a lot of money by using our special subscriber-only coupons.

Take care,
GAMIVO Team

Canada
1 review
2 helpful votes
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Thieves be careful
January 6, 2021

He sells send a code already sold to a 100 customer. Then they spent a week making you work for them, take a screnn shot then send your purchase history... until you don't want to know anything about my money, that's their method

Date of experience: December 7, 2020
Pennsylvania
1 review
0 helpful votes
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Deceptive practices
March 14, 2022

Bought my son the Disney mega pack key through PayPal. To start, the key was already activated and not by me. They also have a smart subscription that is already checked, not noticeable at all, very deceptive and shows me that the $2.00 "subscription service" when they don't even provide a service for that fee, (they give you discounts that don't even work) they think it will go unnoticed or someone won't go through the trouble to cancel or remove the reoccurring fee. When trying to cancel a subscription (that I never wanted nor was aware I was being signed up for in the first place) it is so hard to find. After an hour of digging you have to go in account settings AND confirm via email. An hour after purchasing I am now going through them and PayPal to get a refund, but am not holding my breathe. Seems they think they need the money more, than their consumers/customers. Not a smart business practice

Date of experience: February 12, 2022
Ireland
1 review
1 helpful vote
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It took over 2 weeks just to get a refund. When I first say I want a refund direct to my bank account I am told I can be given a voucher for their website. Waiting 3/4 days for responses only to be told I have to wait 48 hours and if I didn't get a response from Gamivo in that time to then message them again. They do not listen to the customers requests at all but instead ignore what they ask and give an alternative when the customer has the right to ask for a refund to their bank as the product was faulty. Never again will I be getting a game key from this website. Disgraceful

Gamivo attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 1, 2020
Malaysia
1 review
2 helpful votes
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Ridiculous scammers
June 29, 2023

I bought 3 game premium keys in 2023. They gave me 3 games from 2012, 2014 and 2016 (supposedly premium AAA games that i never heard off). Worse part is when i gave them a review they constantly rejected it. I mean how on earth a business can reject a review.Scammers

Date of experience: June 29, 2023
GAMIVO c. Gamivo Rep
over a year old

Hello,

Thank you for your review.

We are sorry to hear about this situation, unfortunately, without more details, we are unable to investigate the case and provide you with an appropriate solution.

We would love to help, thus, we encourage you to contact us via our ticket system so that we can take a closer look.

We hope to hear from you.

Best regards,
Karen

Washington
1 review
9 helpful votes
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Smooth transaction...
July 1, 2020

Smooth transaction... Received the Xbox code instantly.

The only negative was having to uncheck the box during the payment page, that would have signed me up for a monthly subscription for their service.

Other than that, no problem using these guys

Date of experience: July 1, 2020
Idaho
1 review
2 helpful votes
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They sell Canceled license keys
February 7, 2021

They are very slow at customer support, taking about a day to respond to serious complaints such as being sold a canceled license key. They sold me a Canceled ESET key. I'm still waiting for them to refund my money. Thankfully, I used Paypal to pay, so I have filled a complaint with them as well. Buyer beware.

Date of experience: January 8, 2021
Portugal
1 review
21 helpful votes
Follow Goncalo D.
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This site is a Scam.
I bought a code for PSN.
Couldn't redeem the code as it had already been used.
Called the customer support.
I am being asked for screenshots and information for 12 days now.
I have provided everything and they still haven't resolved my issue.
At this point I opened a claim with PayPal to try and get my money back as I was scammed by Gamivo.

Gamivo attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 2, 2020
Israel
1 review
1 helpful vote
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Issue with key, slow support
August 3, 2020

Payed for support,
Got a serial key I cannot register under my own email,
Opened a ticket,
Each time I contact support they contact the merchant.
Now waiting more than a week for this to be resolved.
Not happy.

Gamivo attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 4, 2020

Overview

Gamivo has a rating of 2 stars from 418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gamivo most frequently mention customer service, smart subscription and credit card. Gamivo ranks 790th among Gaming sites.

service
127
value
120
shipping
97
returns
112
quality
112
This company does not typically respond to reviews