G2G Reviews Summary
G2G has a rating of 3.1 stars from 381 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with G2G most frequently mention fast delivery and next time. G2G ranks 10th among Games sites.
G2g blocked my payment when I try withdrawal my money support said ur name not correct and my name correct as my id and I already withdraw befor don't use g2g for sell or buy its begin scam site under fake good reviews
Never ever gotten the money i sold my game account for even after the 14 days they have told me. No protection from scam after 14 days so the original owner can just change the account details and you will be locked out forever with no way of recovering it. Contacting support will just have your ticket closed with no replies or help at all. Won't recommend buying an account from them unless you're buying items.
We are sorry to learn about the issue you encountered. To further clarify on this matter, do you mean to say that you sold an account, and as the original owner you change the account details to lock out the buyer, hence you did not receive the money for your sales?
I bought an Escape from Tarkov account, for this game I need he to give me the email account too, because I need a code to enter the account. When I log in to the Tarkov page, it sends me a verification code to the email, the seller provided me with an email that is not the same as the account one. It is an email created in Firstmail LTD, whose email is useless to me, because not even a code arrives because it is not the email of the account. Then I thought I had made a mistake, and the email account was hotmail, I entered the hotmail email with the same email and password as in Tarkov, but it told me that it was blocked due to multiple login attempts. From this point it seemed very strange to me, I tried to contact the seller for more than a day by sending him messages but he just ignores me, in his profile you can see that he has placed orders. So he is ignoring me or has blocked me. I want my money refunded to the PayPal account I paid with. I have already made many purchases, and this has never happened to me. And the support has not responded to me despite giving proof. I just don't want to give money to that scammer. The num order is ******* and the ticket is Escalated Purchase Order #*******
We're truly sorry for the issues you faced with the Escape from Tarkov account purchase. We understand the frustration of not receiving the correct email and the seller's lack of response. Please continue communicating through the PayPal Resolution Center, providing all relevant details and evidence. Rest assured, we're here to support and hope for a swift resolution of this matter through PayPal.
I ordered some InGame Currency for WoW worth around 150€ and since then my Order needs to be verified. They once tried to call me at around 6am but since i was asleep i didnt pick up the phone in time, i immediately called back, not even a minuten after they called me but i got an automatic voice message saying that no Operators are available at this time. Since them i am trying to reach out to G2G every other hour but no one ever picks up. I already made a Ticket explaining my situation but i just received an automatic generated answer saying that my Order needs verification (You dont say...)
I feel like i am getting scammed for my 150€. Until my case is solved i will leave this rating at 1 Star.
My Ticket number is: #*******
My Order number is: *******
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced.
To expedite the verification process, we have assigned a dedicated person-in-charge to assist you. They will reach out to you at your preferred time and date to ensure a smooth verification process.
Your understanding and patience are highly appreciated. If there are any specific time slots or dates that work best for you, please let us know so that we can coordinate accordingly.
We value your business and are committed to resolving this matter promptly.
Ordered ESO Imperial Edition - received ESO Morrowind edition which is basically a base game that I already own. Reached out to the seller to reply. Escalated to G2G with video proof and they said that since my order has been "delivered" (wrong code was sent) they are "unable to proceed with cancellation". I told them I got the code for the wrong game version, but they don't care. I spent 3 days messaging them but they just ignore your explanation and "are unable" to do anything (yeah right)... Stay away!
We would like to apologize for the inconvenience you've experienced with your recent purchase of ESO Imperial Edition. We understand that you received the ESO Morrowind edition instead of the Imperial Edition that you ordered.
After reviewing the situation and taking your video proof into consideration, we have taken the necessary steps to address this issue promptly. We have processed a refund to your original payment method, and the funds should appear in your credit card account within the next few business days.
We deeply regret any frustration this has caused and assure you that your case was taken seriously. We value your feedback and continuously work to improve our processes to provide a better shopping experience for our customers.
If you have any further questions or require additional assistance, please do not hesitate to contact our customer support team. We are here to help and ensure that your future experiences with us are more pleasant and efficient.
The problem is that G2G defends scammers, they dont punish scammers they defend them. I got scammed and they didnt reply to my email at all, I sent them multiple emails and proof showing the scammer changing the email to the account and I also messaged the scammer and he didnt answer my messages even though he saw it. G2G staff and developers 100% used to be scammers before in their life and probably still are. They clearly dont care if you get scammed they will not refund your money and they will not punsih the scammer seller, the scammer seller will not get banned his account will stay on G2G and g2g allows scammers to keep selling.
Don't buy from this website, theres a high chance the seller will take the account back and then you will lose the account and your money because G2G will not help you get your monyey back.
Very very scammy scammy scammy sketchy website
This website neesd to be reported to the cops and get shut down! Its a massive exit scam!
Every email I sent to them was ignored and not answered. They looked at the email they saw it and read it but they did not answer me cuz they are scammers themselves and aren't gonna help you get your money back.
We apologize for any inconvenience you've encountered, and we appreciate your feedback. To assist you better, may we kindly request your order number? Furthermore, we would like to inquire if your game account purchase is still within the 14-day insurance coverage period. If it has surpassed this timeframe, we recommend reaching out directly to the seller for assistance.
Your cooperation will greatly assist us in resolving your issue effectively.
Someone stole my card details and bought here. I notified them immediately, I gave them all the information they asked for but they did nothing! They favor scams!
We're sorry to hear about the unauthorized transactions you've experienced on your account. This is indeed a concerning situation, and we're here to provide guidance on how to address it.
First and foremost, we strongly recommend that you contact your bank or financial institution immediately to report these unauthorized transactions. They will be able to assist you in investigating and resolving this issue. It's crucial to act promptly to minimize any potential financial losses and protect your account.
In addition to contacting your bank, we would like to emphasize the importance of safeguarding your credit card information. Please refrain from disclosing your credit card details to anyone, especially through email or phone calls from unknown sources. Be cautious with your personal and financial information to prevent future unauthorized access.
If you have any questions or require further assistance, please don't hesitate to reach out to your bank's customer support team or visit your local branch. They are there to help you navigate this situation and provide you with the necessary steps to secure your account.
Your financial security is of utmost importance, and we hope you can resolve this matter swiftly.
Scammers! Seller: HellenWong
This site is fraudulent. I am also sure that the reviews with 5 stars are cheated. I have personally had experience with them, buying a product from their seller. After 2 weeks, the seller returned the goods and said that I needed to wait, as he returned the goods. I contacted the support service, to which they told me that they could not compensate for the costs. I asked to punish the seller, but I was refused and the case was closed. So you will be deceived 100%, you will be denied help, and the scammers will continue to sell their goods there.
After the sale, after 2 weeks of g2g warranty, she returns the accounts. G2g does support and does not block such sellers.
We're sorry to hear about the issues you've encountered with your recent purchase on our platform. We take such matters seriously and would like to help you resolve this situation. However, to do so effectively, we need some specific information.
Could you please provide us with the order number related to your transaction? With this information, we can investigate the details of your case and take appropriate action.
Regarding your concern about G2G facilitating money laundering, we assure you that we have strict measures and protocols in place to prevent any illicit activities on our platform. Any such accusation is taken very seriously. We would like to emphasize that it's essential to provide evidence or specific instances to substantiate such claims. Without concrete evidence, making allegations of money laundering can be potentially defamatory.
We genuinely care about the safety and security of our users and their transactions. Rest assured, we are committed to providing a fair and trustworthy trading environment for everyone.
Please share the order number at your earliest convenience, and we will look into your case promptly.
I was a seller on G2G until they decided that they no longer allow sellers from my country to work there and as a result they suspended my account. They gave me a few days to cash out and I did.
But there was still a few transactions frozen on my account because they were from disputed orders. After a few months I won all those dispute cases and the frozen money was released but they already disabled my payment capabilities.
I contacted them and they told me that I should wait cause they are working on allowing sellers from my country to work again. So I waited, but that was 4 YEARS ago and still no news. So I got finally fed up and asked them to either give me my money or give me store credit so I can use it to purchase items from other sellers. But they refused to do so.
I guess they like free money. The least they could do was to give me store credits and refusing to do that shows how selfish, greedy and uncooperative they are. Stay away from this site!
They will screw you over in every chance they get. It doesn't matter if you're a seller or a buyer.
We understand your frustration and regret any inconvenience you've experienced with your account on G2G. We would like to provide some context regarding the situation you've described.
Iran is currently subject to international sanctions, and as a responsible platform, we must adhere to the regulations and legal requirements set out by the relevant authorities. These sanctions restrict certain financial activities and transactions involving individuals and entities from sanctioned countries. Consequently, we are unable to facilitate the movement of funds to or from such countries, which includes releasing frozen funds.
We acknowledge that the process of allowing sellers from your country to work on our platform has taken longer than expected. While we strive to create a global and inclusive marketplace, we must prioritize compliance with international laws and regulations.
If you believe there may have been changes to the sanctions or if you would like to explore potential options for your funds, we recommend seeking legal advice or consulting with relevant governing bodies that oversee sanctions. They may be able to provide guidance or assistance in this matter.
We genuinely regret any inconvenience this situation has caused you, and we hope that a resolution can be found in the future. Your feedback is valuable to us as we continue to work towards improving our services.
They scam you on refunds.
If any sale goes wrong and you need a refund. You won't be getting the money back in your bank ever. They give you store credit which you'll likely never use. Absolute joke of a customer support who do not care and will not help you.
We're sorry to hear about your frustration with our refund process, and we would like to assist you in resolving this issue. To do so, we will need some specific information to locate your transaction. Could you please provide us with the order number related to your purchase? With this information, we can investigate the issue and provide a more personalized solution.
Regarding refunds, while our default process is to issue store credit for refunds, we also offer the option for buyers to request a refund to their payment gateway or original payment method. If you would prefer to receive your refund in this manner, please let us know, and we will do our best to accommodate your request.
Our customer support team is here to help, and we genuinely care about ensuring a positive experience for our users. We apologize for any inconvenience you've faced and want to make sure your concerns are addressed promptly.
The G2G Refund, Return & Cancellation Policy does not work.
I bought a game pass key, the seller delivered to me a redeemed key already and the platform G2G completed the order automatically (it was the first problem)
I tried to contact the seller but had no success, so I opened a ticket at G2G support. It was Friday so at night the support answer me requesting some screenshots and evidence of the problem.
When was Monday in the early morning, my ticket was closed and my request was denied because they did not have the evidence in 48 running hours.
In a nutshell, the support gave me 48 hours during the weekend (Saturday and Sunday) to provide the answer, they did not say anything that they would close the ticket within 48 hours running, and the final decision would be denied for the request and no right to reopen the case.
It is clear that the platform is acting with bad faith, given they cannot contact the seller any more for some reason, and they do not want to take the loss.
It is just my review, think twice before buying on the G2G platform because unlike G2G there are other better platforms that provide security in your purchase. If you agree with me, give me a thumbs-up in this thread and share. Thank you.
We appreciate your feedback and would like to provide some clarity regarding your recent experience with our support team.
When you initially raised the issue via ticket #2534996, our support team requested screenshots and evidence to assist with your case. We understand that you had a time constraint over the weekend, and we apologize for any confusion caused by the 48-hour timeframe mentioned in our response. Our intention was to ensure that we could resolve your issue as quickly as possible.
While we did close the ticket after 48 hours as per our initial message, we also understand that your issue remained unresolved. Therefore, we have reevaluated the case and, after careful consideration, have decided to reopen it and refund the affected order.
We apologize for any inconvenience you've faced throughout this process. Your feedback is essential to us, and we will use it to improve our services and communication in the future. We hope that this resolution meets your expectations.
Thank you for bringing this to our attention, and we remain committed to ensuring a positive experience for our users.
Ive been a member since 5 or 6 years, Ive bought and sold stuff on this site. But during the last year the "freelancer" seller on this site trying to scam everywhere. You need to make a video over everything to have some proof that they trying to scam, even if you have made on, it takes up to 4 days to get the case solved.
The CS is non existant and delivers the same Mails over and over again.
Two years ago id rate the site with 4-5 Stars, now Id give a 0 Star if it would be possible. Try to avoid this site.
We appreciate your long-standing membership with our platform and understand your concerns about recent experiences. We take these matters seriously and are committed to maintaining a safe and reliable trading environment for all users.
To effectively address issues related to potential scams or disputes, we rely on evidence provided by both buyers and sellers involved in a transaction. While we understand that creating video evidence can be time-consuming, it can be a valuable tool in helping us investigate and resolve cases accurately.
Our goal is to make well-informed decisions and judgments based on the evidence provided. We apologize if you've experienced delays in the resolution process. We continuously strive to improve our customer support services, and your feedback is essential in this regard.
If you encounter any suspicious activity or believe you've been a victim of a scam, please don't hesitate to report it to us with as much evidence and detail as possible. This will enable us to take appropriate action swiftly.
Thank you for sharing your concerns with us, and we hope to have the opportunity to improve your experience in the future.
When you purchase some of there products they will give it to you, but when as soon as when you pay with un refundable currency like Bitcoin they will ban your account and take all the money you sent. It rarely happens though. They will still say that they will refund your money after 1-14, but it's just a lie and make your forget about it. DON'T BUY FROM HERE
We're sorry to hear about the issues you've faced, and we would like to help you investigate your refund status. To do so, we will need some specific information. Could you please provide us with the order number related to your purchase? With this information, we can track the status of your refund and take appropriate action.
We understand that you've had a challenging experience, and we want to ensure that your concerns are addressed promptly and accurately. Your feedback is valuable to us as we work to improve our services and provide a better experience for our users.
Thank you for your cooperation, and we look forward to assisting you further.
G2g is very bad After canceling my order on the G2G website, I encountered a frustrating situation where they refused to refund my money. Despite their cancellation policy, I have been unable to reach a resolution with their customer service team, leaving me feeling scammed and dissatisfied with the entire experience
We're sorry to hear about the challenges you've faced regarding your canceled order and the refund process. We understand your frustration and would like to assist you in resolving this issue. To do so, we will need some specific information.
Could you please provide us with the order number related to the canceled transaction? With this information, we can track the status of your refund and investigate the matter more thoroughly. Our goal is to ensure that our cancellation policy is upheld, and you receive the refund you are entitled to.
We genuinely care about your satisfaction and want to make sure your concerns are addressed promptly and accurately. Thank you for your cooperation in providing the order number, and we look forward to assisting you further.
I selling my account to two website to sell fast, G2G and Funpay. I make offer on G2G and LevelJames (www.g2g.com/LevelJames) steals my offer (Description, name, photos) and he making something offer with my offer (Description, name, photos). I make another account on G2G and writing him to send me pictures and he have downloaded also and he sends me my pictures. I write him to send me other picture what i dont take, and whats happen now? After 1-2 minutes and he writing me on FUNPAY site and 1:1 writings me to interesing my account photos what i write him :) i also make a VIDEO
We're sorry to hear about the situation you've described, and we would like to investigate this matter thoroughly. To do so, we will need some specific information to look into this issue effectively.
Could you please provide us with the Ticket ID related to your complaint or issue on our platform? This will help us locate and review your case so that we can take appropriate action.
Your cooperation in providing the Ticket ID is greatly appreciated, and we look forward to assisting you further.
They are a scam website. The support scammers and will not do anything about them scamming you out of your money.
We're sorry to hear about your negative experience, and we take such matters seriously. In order to investigate your complaint and provide assistance, we would appreciate it if you could provide us with more details and context regarding your issue.
Could you please elaborate further on the specific problem you encountered? Additionally, if you have an order number related to the transaction in question, sharing that information would be extremely helpful in our efforts to address your concerns.
Your feedback is valuable to us, and we want to ensure that your concerns are addressed as effectively as possible.
Do not use G2G. Have been scammed twice. Never use a seller named HelenWong. Notorious for taking money and then claming delivered.
We're sorry to hear about the unfortunate experiences you've had with a seller on our platform. We take such matters seriously and would like to assist you in resolving these issues. To do so effectively, we kindly request that you provide us with the order number related to the transactions in question.
Additionally, we want to emphasize that sellers on our platform will upload video proof of delivery to the order details page. This allows buyers to verify the delivery of their orders and ensures transparency in the transaction process.
Your feedback is essential to us, and we want to ensure that your concerns are addressed promptly. Thank you for your cooperation, and we look forward to assisting you further.
Bought an Platinum account, but received SIlver. Customer service refused to refund me, told me to refer to refund policy. I asked them your section 1.2 described my case, all I got from them is a one-sided reply said they won't review my case or giving any explanation
Edit: Or just be like me, start $#*!ing everywhere and they will re-look at your case. Trustpilot, twitter, complaintsboard, and sitejabber
We apologize for the inconvenience you've faced regarding your recent purchase on our platform. We have looked into your case, and we are pleased to inform you that the affected order has been refunded as per our refund policy.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that your experience with us is a positive one.
Thank you for your patience, and we appreciate your understanding.
Company Uses sellers to make money so…
Company Uses sellers to make money so they side with sellers, do not care about the Buyer
I Purchased a carrier for Eve echoes on G2G for 145$
The seller lied to my face multiple times have all screens shots of the conversation. The seller realized that the amount that they posted for the item I was purchasing was way below market value and refused to give me my item and forced canceled the purchase. Was also told they then were out of stock, after the cancellation procured the item went back on the market for 175$ even though they told me they had no stock. I reported the seller to G2G They did absolutely nothing to help me in any way shape or form. They shrugged me off as a customer and sided with the seller 100%. G2G as a Company has 0 Customer Service skills I Have since gotten my money back for what I purchased but shouldn't be forced as a buyer to cancel my purchase to benefit a seller. Several tickets were submitted and all were shrugged off with absolutely no response except a closed ticket. G2G Needs a -5 star review, not a 1
Company also did not issue a full refund they kept the processing fee of over 5$
Buyer Beware
We apologize for the difficulties you've experienced in your recent transaction on our platform. We appreciate your feedback and would like to provide some clarification regarding our policies.
When a seller on our platform is unable to fulfill an order, buyers have the option to proceed with canceling the order. We understand that this can be frustrating, and we encourage sellers to maintain accurate listings and stock levels to avoid such situations. The cancellation rate is reflected on the seller's profile, allowing buyers to make informed decisions when placing orders.
Regarding the order handling fee, please note that according to our Cancellation, Refund, and Return Policy, payments that have been verified are subject to this fee, which is non-refundable. We apologize for any inconvenience this may have caused.
We take your feedback seriously and will use it to improve our customer service and the overall user experience on our platform. We understand the importance of addressing such issues promptly and transparently.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team, and we will do our best to assist you.
Waiting for more than 5 hours when it clearly says maximum 30 minutes and the transactions are still verifying, how is this possible? I paid through paypal, waited 12 hours, nothing, refunded of course. Now I paid through crypto and skrill, same problem. They never verify it, terrible services, you cannot wait ******* days to get an online product delivered.
We apologize for the inconvenience you've experienced with the payment verification process. Payment verification times can vary depending on the payment method used, and we understand your frustration.
It's important to note that payment verification is a critical part of our compliance procedure, aimed at ensuring the security and integrity of transactions on our platform.
To assist you further and investigate the delay in your transactions, could you please provide us with the order number related to the payment(s) you mentioned? With this information, we can look into your specific case and determine the cause of the delay.
We genuinely care about your satisfaction and want to ensure that your orders are processed as swiftly as possible while adhering to our compliance requirements. Your cooperation in providing the order number is greatly appreciated, and we will do our best to resolve this issue promptly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing this issue to our attention. We have checked on your account but confirm that your full name written is G2G profile is different from what is shown in your Identification Card. Please update your name exactly the same as your ID before the withdrawal can be processed:
https://www.g2g.com/my/g2g-user/account