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Ordered ESO Imperial Edition - received ESO Morrowind edition which is basically a base game that I already own. Reached out to the seller to reply. Escalated to G2G with video proof and they said that since my order has been "delivered" (wrong code was sent) they are "unable to proceed with cancellation". I told them I got the code for the wrong game version, but they don't care. I spent 3 days messaging them but they just ignore your explanation and "are unable" to do anything (yeah right)... Stay away!
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We would like to apologize for the inconvenience you've experienced with your recent purchase of ESO Imperial Edition. We understand that you received the ESO Morrowind edition instead of the Imperial Edition that you ordered.
After reviewing the situation and taking your video proof into consideration, we have taken the necessary steps to address this issue promptly. We have processed a refund to your original payment method, and the funds should appear in your credit card account within the next few business days.
We deeply regret any frustration this has caused and assure you that your case was taken seriously. We value your feedback and continuously work to improve our processes to provide a better shopping experience for our customers.
If you have any further questions or require additional assistance, please do not hesitate to contact our customer support team. We are here to help and ensure that your future experiences with us are more pleasant and efficient.