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From the business
FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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FWRD Reviews Summary
The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.
This summary is generated by AI, based on text from customer reviews
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FWRD is one of my new go-to sites for hard-to-find luxury brand items. They guarantee authenticity of the items they sell, ship them quickly, and provided an excellent experience that gained my trust in their company.
The shoes are a gift that have not been given yet, but shipped so quickly I was worried at first I'd been the victim of a scam! Three days from L.A. To New Zealand, unheard of. They're legit and I'll be ordering again for sure.
Nice selection and responsive customer service. Unfortunately not everything ordered works out.
The order arrived in a timely Fashion. It's a Christmas gift for my daughter. We will have to wait on Christmas Day to determine if the boots fit.
Great quality item and fast shipping. It was a lovely Xmas gift
My order said it was delivered but it wasn't so I had a little issue to there but UPS was able to find my package and delivered it the same day.
Very fast shipment, very good transaction, very good shoes and quality
This Item on forward stands out, show you like quality; Don't wait, get it when you are thinking about it, fit perfect. Matter of fact, i received item a day before ETA arriver date.
Easy to shop, experience was nice. I returned my item because it was not what I was looking for. Thanks
My experience was okay. I like the sneakers a little too big.
Love viewing the website as often as possible. Love the daily new items.
Easy website to use. Fast checkout. Clear and on time delivery. Great quality and just what I wanted.
Thank you, I received item however I am returning the shoes as the material was not what I was expecting. Thank you
Very quick delivery service on a dress that was sold out at other websites
Very happy with product and service and delivery time.
Nice products and great prices with shipping included!
Needed shoes that my puppy chewed for my sons wedding in 1 day. FWD made it happen. So pleasant, kind and understanding. 10/10
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members